The Outlet is a media and publishing company that operates an online retail platform, offering a wide range of products across various categories. The company specializes in providing significant discounts, with promotions that can save customers between 20% to 50% off storewide. With a focus on affordability, The Outlet aims to attract budget-conscious consumers looking for value in their shopping experiences. Customers of The Outlet include individuals seeking quality products at reduced prices, particularly during promotional events like the stocktake sale. The company's website, www.theoutlet.co.nz, serves as a convenient shopping destination where consumers can explore various products while taking advantage of substantial savings. By emphasizing competitive pricing and a diverse selection, The Outlet positions itself as a go-to resource for shoppers looking to maximize their purchasing power.
The Outlet garners a mixed response from customers, with many praising its great prices and fast delivery. Reviewers frequently highlight the ease of navigating the website and the affordability of products, making it a popular choice for budget-conscious shoppers.
Positive comments emphasize the professional and friendly staff, as well as the wide range of items available. However, there are notable complaints regarding customer service, with some customers reporting negative experiences, including unhelpful staff and issues with product quality upon delivery. Additionally, concerns about misleading advertising and inadequate responses to problems have surfaced. Overall, while many enjoy the shopping experience at The Outlet, significant issues with customer service detract from the overall sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 56 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2026.
| Month | Average | Reviews |
|---|---|---|
| Sep 25 | 1.0 | 1 |
| Oct 25 | 5.0 | 2 |
| Nov 25 | 1.0 | 1 |
| Dec 25 | 1.6 | 5 |
| Jan 26 | 4.0 | 4 |
| Feb 26 | 4.0 | 5 |
| Mar 26 | 3.8 | 12 |
| Apr 26 | 3.7 | 3 |
| May 26 | 4.7 | 6 |
| Jun 26 | 3.7 | 9 |
| Jul 26 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 56 most recent reviews.
“They were very nice and the price was so good”
“Sent shoes to an autistic child with security tag on then refused to compensate and customer service disgusting attit...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Media & Publishing.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | +46% | 56 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.4 out of 5 (poor) | 1.7 out of 5 (poor) | +24% | 211 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | — | — | −20% | 100 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 61 | |
| 2.3 out of 5 (poor) | 100 out of 100 | — | — | — | — | 31 |
Bottom line: The Outlet is #3 of 5 on overall rating in this group. On service, SWD Media scores higher (5.0 vs 3.2).
56 reviews of The Outlet. Filter by what matters to you.
Quality and variety of products has continued to improve since the Botany store opened. They could do with a mirror or two on the shop floor (other than the little ones angled for shoes) and the changing rooms are a bit dark and gloomy. Staff always helpful.
I bought jeans & they did not fit me. I returned them & just a couple of days later, I was received a redu d in the form of store credit. Really impressed with this company.
Great products, great prices, very friendly helpful staff. Love my t shirts, so does my daughter. Great quality
Converse shoes were a great price. Staff are always so friendly and this occasion was no different. Highly recommend.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Just bought a bike rack online Great price and top quality product Very speedy free delivery Look forward to more purchases with this great company Cheers Mike Smith
Thank gosh these weren't a gift. Bought some bodum storage during their buy 2 get 1 Free sale. The boxes (one in particular were very tired). One (which I saved til last until i had unpacked the tidier of the 3) was clearly a return. It has been resealed tape wise. The containers were scuffed and one was missing. I'm disappointed in general with how the retail boxes looked (no mention of very tired old stock - yes I understand it's "the outlet" but descriptions need to be accurate). The 3rd box was just unacceptable and I'm waiting to hear how they will remedy the situation.
Ordered a suitcase on the 4th of December for our Christmas holiday. On the 8th of December I got an email saying they were running behind. I replied saying I needed it urgently as we were trying to pack. They said they would make it high priority. On the 11th I still hadn't heard anything, so I contacted them saying to change it to a Click & Collect purchase and I would drive to Tauranga to get it. The same day I received an email saying it was sent. Tracking showed it was due to arrive on the 17th, the day we were leaving the country, so I had to get another suitcase. It has now arrived on the 16th of December, a day earlier than estimated, but it is no longer needed because I had to replace it due to slow postage. During this time I've been emailing without getting any replies. There is no phone number to call. I tried making contact with the phone number on the postage box, but it took me through to a store, where they tried to give me the customer care email address. What a mess. I hope I can get my money back, as the Consumer Guarantees Act says I'm eligible to! Update: As the suitcase arrived a day before I left the country I was able to return it and they refunded my money. Phew!
I haven’t yet had an order that has been without a problem. Their “live chat” doesn’t seem to work as I’ve never actually been “connected to an agent” despite multiple attempts, waiting for hours and trying during their business hours. They are very very slow to respond by email (over 2 weeks for my second issue) which is a problem when they have a 14day exchange policy. The latest (4th)problem was being sent two left shoes of different sizes in a box without the lid- the person packing the order would have known what they were doing (it was that obvious) and they did it anyway. The only reason I’m not doing a one-star is because on two of my issues they were quick to offer a refund without me having to ask and when I have managed to finally deal with someone, they have been polite and helpful. I get that it’s a busy time of year, but that shouldn’t be a shock and most businesses prepare for the increase in sales at this time of year. At the very least put a queue or automated message on the live chat so customers aren’t just messaging into a void.
Horrible experience, they use wording such as ‘refund’ which is money returned, however then only give a credit, then ignore all emails and calls. Really not great service. If you are on the fence about something from The Outlet- I would say avoid. They make things harder than they should.
When i placed my online order I submitted a click and collect in Auckland. What I wanted was a delivery to Whangarei. Phoned Whangarei store, who chased it up and advised my error. They contacted Mt Wellington branch. I got a call from Shannon from the Mt Wellington branch to advise they were currently having issues with their system and once up and running, it would be sent, this was Wednesday. I needed by friday as I purchased the bag specifically to take to Asia. Shannon phoned me and said she pulled the order out and manually actioned the delivery so I could get on time. Today is friday and my bag arrived. I just received a call from the lovely Shannon to see if the bag arrived, now that is what I call exceptional service, she did everything she could to get it to me and then followed it up with a phone call. Thank you so much, I am so appreciative for the amazing service I received from Shannon. You are one in a million
Fast delivery! Good product I got cheap converse that I wear every day
Don't even think about ordering if there is a sliver of a chance you might need to return what you've ordered. Horrendous experience trying to return these, as you can't do it in-store, despite the returns form stating that staff would be 'happy to help' you organise a return. I'm now out of pocket nearly $40 trying to return these, and I'm not even sure they'll give me my money back. Note to future purchasers (if you dare): THEY DO NOT DO RETURNS IN-STORE They seem only to want to do store credit or exchanges, which aren't exactly helpful when the item you buy fits so badly that your foot is hanging over the side of the shoe.
The Outlet is a media and publishing company that operates an online retail platform, offering a wide range of products across various categories. The company specializes in providing significant discounts, with promotions that can save customers between 20% to 50% off storewide. With a focus on affordability, The Outlet aims to attract budget-conscious consumers looking for value in their shopping experiences. Customers of The Outlet include individuals seeking quality products at reduced prices, particularly during promotional events like the stocktake sale. The company's website, www.theoutlet.co.nz, serves as a convenient shopping destination where consumers can explore various products while taking advantage of substantial savings. By emphasizing competitive pricing and a diverse selection, The Outlet positions itself as a go-to resource for shoppers looking to maximize their purchasing power.
This profile hasn't been claimed by the business owner.
