The Outlet
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Papanui The Outlet, RUDE
Today was my birthday, and I decided to shop at this outlet because a friend told me to sign up for better deals. She mentioned that on her birthday, she bought shoes that were already half price, and then received an additional discount. That made me excited to visit the store for myself. When my husband and I first went in, we asked a staff member if they sold a specific toy item. His response was immediately rude and dismissive: “Well, is that our website? No, that’s Toyworld!” (it wasn’t). I was quite shocked by how quickly he shut me down, but we decided to continue shopping as we were still interested in buying some clothing. Later, the same man was at the checkout. I asked if the store had a sign-up system for deals or discounts. He responded, “No, we don’t do that.” I tried to explain that my friend had mentioned it, but he cut me off and said, “No, because everything’s already half price,” while throwing the tights onto the counter. He then added, “How am I meant to make money if you want me to discount it again? That just doesn’t make sense!” After paying, I simply said, “Oh, never mind,” grabbed my items, and left. Another staff member approached during the interaction and seemed to notice what was happening, though I’m not sure if she spoke to him afterwards. Overall, the experience was really disappointing… Especially as this was the first store I was excited to visit on my birthday. The level of customer service I received was unexpected and left a negative impression.