The Outlet is a media and publishing company that operates an online retail platform, offering a wide range of products across various categories. The company specializes in providing significant discounts, with promotions that can save customers between 20% to 50% off storewide. With a focus on affordability, The Outlet aims to attract budget-conscious consumers looking for value in their shopping experiences. Customers of The Outlet include individuals seeking quality products at reduced prices, particularly during promotional events like the stocktake sale. The company's website, www.theoutlet.co.nz, serves as a convenient shopping destination where consumers can explore various products while taking advantage of substantial savings. By emphasizing competitive pricing and a diverse selection, The Outlet positions itself as a go-to resource for shoppers looking to maximize their purchasing power.
The Outlet garners a mixed response from customers, with many praising its great prices and fast delivery. Reviewers frequently highlight the ease of navigating the website and the affordability of products, making it a popular choice for budget-conscious shoppers.
Positive comments emphasize the professional and friendly staff, as well as the wide range of items available. However, there are notable complaints regarding customer service, with some customers reporting negative experiences, including unhelpful staff and issues with product quality upon delivery. Additionally, concerns about misleading advertising and inadequate responses to problems have surfaced. Overall, while many enjoy the shopping experience at The Outlet, significant issues with customer service detract from the overall sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 56 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2026.
| Month | Average | Reviews |
|---|---|---|
| Sep 25 | 1.0 | 1 |
| Oct 25 | 5.0 | 2 |
| Nov 25 | 1.0 | 1 |
| Dec 25 | 1.6 | 5 |
| Jan 26 | 4.0 | 4 |
| Feb 26 | 4.0 | 5 |
| Mar 26 | 3.8 | 12 |
| Apr 26 | 3.7 | 3 |
| May 26 | 4.7 | 6 |
| Jun 26 | 3.7 | 9 |
| Jul 26 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 56 most recent reviews.
“They were very nice and the price was so good”
“Sent shoes to an autistic child with security tag on then refused to compensate and customer service disgusting attit...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Media & Publishing.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | +46% | 56 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.4 out of 5 (poor) | 1.7 out of 5 (poor) | +24% | 211 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | — | — | −20% | 100 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 61 | |
| 2.3 out of 5 (poor) | 100 out of 100 | — | — | — | — | 31 |
Bottom line: The Outlet is #3 of 5 on overall rating in this group. On service, SWD Media scores higher (5.0 vs 3.2).
56 reviews of The Outlet. Filter by what matters to you.
Minus stars for the outlet store nz . Sent shoes to an autistic child with security tag on then refused to compensate and customer service disgusting attitude and two weeks before that forgot to send out my order
This company uses false and misleading advertising. They advised a peice of gym equipment at a reduced price with a click and collect option available but upon enquiry the shipping was the only option available and was double the price of the item. This was due to the item being at their warehouse and not at any stores for pick up, and that's fine but dont offer something you dont have for the price you are offering. Very disappointing and poorly managed company.
terrible customer service!!!! the bike arrived with a flat tyre and nobody was willing to take responsibility 👎👎
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Today was my birthday, and I decided to shop at this outlet because a friend told me to sign up for better deals. She mentioned that on her birthday, she bought shoes that were already half price, and then received an additional discount. That made me excited to visit the store for myself. When my husband and I first went in, we asked a staff member if they sold a specific toy item. His response was immediately rude and dismissive: “Well, is that our website? No, that’s Toyworld!” (it wasn’t). I was quite shocked by how quickly he shut me down, but we decided to continue shopping as we were still interested in buying some clothing. Later, the same man was at the checkout. I asked if the store had a sign-up system for deals or discounts. He responded, “No, we don’t do that.” I tried to explain that my friend had mentioned it, but he cut me off and said, “No, because everything’s already half price,” while throwing the tights onto the counter. He then added, “How am I meant to make money if you want me to discount it again? That just doesn’t make sense!” After paying, I simply said, “Oh, never mind,” grabbed my items, and left. Another staff member approached during the interaction and seemed to notice what was happening, though I’m not sure if she spoke to him afterwards. Overall, the experience was really disappointing… Especially as this was the first store I was excited to visit on my birthday. The level of customer service I received was unexpected and left a negative impression.
Visited the Taupō store and was not impressed with the level of Customer Service. On arrival I noticed around 4 staff at the till standing around talking, not one greeted me as I walked in the shop. While I was shopping around not 1 asked how I was getting on or if I needed any help with anything. Lastly as I approached the front till I saw one till had a guy standing there, I asked him if he was serving as he didn’t bother to greet me so I wasn’t sure whether he was busy. He didn’t bother talking only when he needed to tell me my total. While he was scanning my items I thought I’d be nice and take the pieces of the clothing off the clothes hooks for him, and when he was finished he then pushed the big pile of items I brought back to me, not folded, it was a mess. Then as I walk out the beeper goes off. So I stop and turn around to a lad standing there, he smirks at me like he thought it was funny, but at that stage I felt a sense of embarrassment and humiliation, I was not impressed and felt very unwelcomed by the presence given, it actually made me feel abit upset and looked down on
I ordered several items through your website, but the order was cancelled with the reason given as “out of stock” or “deemed unfit for sale.” However, I can clearly see that the same items are still available for purchase and can be added to the cart on your website. This situation is quite confusing and has caused unnecessary inconvenience and wasted time.
Thank gosh these weren't a gift. Bought some bodum storage during their buy 2 get 1 Free sale. The boxes (one in particular were very tired). One (which I saved til last until i had unpacked the tidier of the 3) was clearly a return. It has been resealed tape wise. The containers were scuffed and one was missing. I'm disappointed in general with how the retail boxes looked (no mention of very tired old stock - yes I understand it's "the outlet" but descriptions need to be accurate). The 3rd box was just unacceptable and I'm waiting to hear how they will remedy the situation.
Ordered a suitcase on the 4th of December for our Christmas holiday. On the 8th of December I got an email saying they were running behind. I replied saying I needed it urgently as we were trying to pack. They said they would make it high priority. On the 11th I still hadn't heard anything, so I contacted them saying to change it to a Click & Collect purchase and I would drive to Tauranga to get it. The same day I received an email saying it was sent. Tracking showed it was due to arrive on the 17th, the day we were leaving the country, so I had to get another suitcase. It has now arrived on the 16th of December, a day earlier than estimated, but it is no longer needed because I had to replace it due to slow postage. During this time I've been emailing without getting any replies. There is no phone number to call. I tried making contact with the phone number on the postage box, but it took me through to a store, where they tried to give me the customer care email address. What a mess. I hope I can get my money back, as the Consumer Guarantees Act says I'm eligible to! Update: As the suitcase arrived a day before I left the country I was able to return it and they refunded my money. Phew!
Horrible experience, they use wording such as ‘refund’ which is money returned, however then only give a credit, then ignore all emails and calls. Really not great service. If you are on the fence about something from The Outlet- I would say avoid. They make things harder than they should.
Don't even think about ordering if there is a sliver of a chance you might need to return what you've ordered. Horrendous experience trying to return these, as you can't do it in-store, despite the returns form stating that staff would be 'happy to help' you organise a return. I'm now out of pocket nearly $40 trying to return these, and I'm not even sure they'll give me my money back. Note to future purchasers (if you dare): THEY DO NOT DO RETURNS IN-STORE They seem only to want to do store credit or exchanges, which aren't exactly helpful when the item you buy fits so badly that your foot is hanging over the side of the shoe.
The Outlet is a media and publishing company that operates an online retail platform, offering a wide range of products across various categories. The company specializes in providing significant discounts, with promotions that can save customers between 20% to 50% off storewide. With a focus on affordability, The Outlet aims to attract budget-conscious consumers looking for value in their shopping experiences. Customers of The Outlet include individuals seeking quality products at reduced prices, particularly during promotional events like the stocktake sale. The company's website, www.theoutlet.co.nz, serves as a convenient shopping destination where consumers can explore various products while taking advantage of substantial savings. By emphasizing competitive pricing and a diverse selection, The Outlet positions itself as a go-to resource for shoppers looking to maximize their purchasing power.
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