The Outlet is a media and publishing company that operates an online retail platform, offering a wide range of products across various categories. The company specializes in providing significant discounts, with promotions that can save customers between 20% to 50% off storewide. With a focus on affordability, The Outlet aims to attract budget-conscious consumers looking for value in their shopping experiences. Customers of The Outlet include individuals seeking quality products at reduced prices, particularly during promotional events like the stocktake sale. The company's website, www.theoutlet.co.nz, serves as a convenient shopping destination where consumers can explore various products while taking advantage of substantial savings. By emphasizing competitive pricing and a diverse selection, The Outlet positions itself as a go-to resource for shoppers looking to maximize their purchasing power.
The Outlet garners a mixed response from customers, with many praising its great prices and fast delivery. Reviewers frequently highlight the ease of navigating the website and the affordability of products, making it a popular choice for budget-conscious shoppers.
Positive comments emphasize the professional and friendly staff, as well as the wide range of items available. However, there are notable complaints regarding customer service, with some customers reporting negative experiences, including unhelpful staff and issues with product quality upon delivery. Additionally, concerns about misleading advertising and inadequate responses to problems have surfaced. Overall, while many enjoy the shopping experience at The Outlet, significant issues with customer service detract from the overall sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 56 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2026.
| Month | Average | Reviews |
|---|---|---|
| Sep 25 | 1.0 | 1 |
| Oct 25 | 5.0 | 2 |
| Nov 25 | 1.0 | 1 |
| Dec 25 | 1.6 | 5 |
| Jan 26 | 4.0 | 4 |
| Feb 26 | 4.0 | 5 |
| Mar 26 | 3.8 | 12 |
| Apr 26 | 3.7 | 3 |
| May 26 | 4.7 | 6 |
| Jun 26 | 3.7 | 9 |
| Jul 26 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 56 most recent reviews.
“They were very nice and the price was so good”
“Sent shoes to an autistic child with security tag on then refused to compensate and customer service disgusting attit...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Media & Publishing.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | +46% | 56 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.4 out of 5 (poor) | 1.7 out of 5 (poor) | +24% | 211 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | — | — | −20% | 100 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 61 | |
| 2.3 out of 5 (poor) | 100 out of 100 | — | — | — | — | 31 |
Bottom line: The Outlet is #3 of 5 on overall rating in this group. On service, SWD Media scores higher (5.0 vs 3.2).
56 reviews of The Outlet. Filter by what matters to you.
Quality and variety of products has continued to improve since the Botany store opened. They could do with a mirror or two on the shop floor (other than the little ones angled for shoes) and the changing rooms are a bit dark and gloomy. Staff always helpful.
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The Outlet is a media and publishing company that operates an online retail platform, offering a wide range of products across various categories. The company specializes in providing significant discounts, with promotions that can save customers between 20% to 50% off storewide. With a focus on affordability, The Outlet aims to attract budget-conscious consumers looking for value in their shopping experiences. Customers of The Outlet include individuals seeking quality products at reduced prices, particularly during promotional events like the stocktake sale. The company's website, www.theoutlet.co.nz, serves as a convenient shopping destination where consumers can explore various products while taking advantage of substantial savings. By emphasizing competitive pricing and a diverse selection, The Outlet positions itself as a go-to resource for shoppers looking to maximize their purchasing power.
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