Sureserve Energy Services Meters Ltd is a leading provider of solutions aimed at enhancing energy efficiency and safety in residential properties. The company specializes in delivering affordable heating, compliance, and energy-saving services tailored for housing associations and local authorities. By focusing on innovative approaches to social housing, Sureserve aims to create warm and safe homes that significantly improve the quality of life for residents. With a portfolio that includes established heating, compliance, and renewable energy companies, Sureserve is equipped to manage stock surveying, maintenance, and retrofitting projects effectively. The company's commitment to sustainability is evident in its efforts to support the decarbonization of social housing, ensuring that its clients can meet both regulatory requirements and environmental goals.
Sureserve Energy Services Meters Ltd faces significant criticism from consumers, with a staggering 85% of reviews rating the company poorly. Many reviewers express frustration over missed appointments and unprofessional behavior from staff, describing experiences with rude engineers and a lack of communication.
Complaints about the company's reliability are rampant, with customers detailing long waits for service and last-minute cancellations. However, there are a few positive remarks regarding the installation of smart meters, with some engineers praised for their professionalism and thoroughness during the process. Despite these isolated positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's service quality and customer care. Overall, the majority view is decidedly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 48 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 9 |
| Apr 25 | 1.0 | 5 |
| May 25 | 1.3 | 14 |
| Jun 25 | 2.3 | 9 |
| Jul 25 | 2.0 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 48 most recent reviews.
“Smart meter installed this morning by engineer Scott Jenkins”
“The most rude person The worker assigned to repair the water tank to my neighbor which was causing leak on over wate...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 2.5 out of 5 (poor) | — | 48 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 696 |
Bottom line: Sureserve Energy Services Meters Ltd is #5 of 5 on overall rating in this group. On service, Wessex Water scores higher (4.8 vs 1.5).
48 reviews of Sureserve Energy Services Meters Ltd. Filter by what matters to you.
Smart meter installed this morning by engineer Scott Jenkins. Arrived in time slot allocated. Thoroughly professional job done & was more than happy to answer any questions I had. Explained all the new tech and left the job area spotless. A credit to the company! Thanks again Scott.
I had an Octopus Smart meter fitted today for gas and electricity. George Smith was the engineer who came on time and who was professional, friendly, extremely helpful and knowledgeable and did a great job. He is a credit to your company. Sheri Taylor
The guys were fantastic great team .Conner,Jack,Paul,Kevin,Ryan,and Andrew.i would highly recommend this team brilliant thanks again guys.Robert Nicoll.
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Your Engineer Shane delivered a very good job, kept me informed about what he was doing and why. He was very efficient and got the meter changed within the time he stated. Excellent.
Sureserve Energy Services Meters Ltd is a leading provider of solutions aimed at enhancing energy efficiency and safety in residential properties. The company specializes in delivering affordable heating, compliance, and energy-saving services tailored for housing associations and local authorities. By focusing on innovative approaches to social housing, Sureserve aims to create warm and safe homes that significantly improve the quality of life for residents. With a portfolio that includes established heating, compliance, and renewable energy companies, Sureserve is equipped to manage stock surveying, maintenance, and retrofitting projects effectively. The company's commitment to sustainability is evident in its efforts to support the decarbonization of social housing, ensuring that its clients can meet both regulatory requirements and environmental goals.
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