SriLankan Airlines Official

Avoid this airline at all costs. Regularly, cancellations of flights are not uncommon and lot of problems as results of overbooking strategy. The staff is undertrained, unprofessional and rude. They don’t show any empathy and wont listen to you. Never had such a negative experience an airline.

"My parents recently had the pleasure of flying with SriLankan Airlines from Colombo to Melbourne in the economy class UL 604 departure date 04 th November . Parent’s said from the moment they boarded the aircraft, Thamali and other cabin crew members went above and beyond to ensure the comfort and well-being of them . They said this level of service made their long journey feel more pleasant and reassuring. I would like to extend my gratitude to SriLankan Airlines UL 604 crew members for their exceptional service and for making this long-haul flight a comfortable and enjoyable experience for my parents . They look forward to flying with SL airlines again in the future."

I have been trying to get a partial refund for a return ticket. It has been 3 months since I requested. I called them so many times and sent so many follow-up mails. No response at all. This will be my first and last booking with this terrible airline.

My wife and I were on flight UL 503 from Colombo to London on 27th September. The staff was fine but the food was probably the worst we experienced in the last 3 decades we have flown with SL Airways. The lunch starter was cubed potato,carrot and green peas with a touch of mayo/ salad cream. The chicken that was served with the rice was in the form of a tasteless stew ( when SL has the best spices to cook with) and the accompanying veg was the same as the starter veg in a bit of white gravy. The beef meal was even worse. as It was so tough, had to leave it without eating. The dessert was so thinly spread in a little square container, as the spoon touched the base when trying to get a scoop. It looked Insipid with no trim of any sort and looked like half set yoghurt. We also never received the following: No freshner towellette to wipe hands, no welcome drink/snack sachets, no menu cards. A very limited drink selection, cheap apple and orange juice overly sweet, & hardly any miniature soda cans. Arms of the seats were sticky, had to use wet disinfectant wipes to clean up before sitting down. All in all the service has gone down very badly. This is not acceptable to its passengers, who are trying hard to support the airline to keep going. It is long over due for the officials in charge to wake up, and sort out this appalling state of our national carrier, to provide a decent level of service.

I recently booked a flight for my wife with SriLankan Airlines, and the experience has left me incredibly dissatisfied. Her flight from Abu Dhabi to Sri Lanka was abruptly canceled, leading to a cascade of problems, including securing a one-way ticket to Lahore with only verbal assurances for onward travel to Sri Lanka. Upon her arrival in Lahore, she was left stranded without assistance from Sri Lankan Airlines staff, which is unacceptable. I had to make multiple calls and push through numerous obstacles to secure her another ticket from Lahore to Karachi, where she faces a long layover before reaching her final destination in Colombo. This marks the second disappointment with SriLankan Airlines, leaving us with doubts about the reliability of their services. I've reached out to them, seeking an official apology and compensation for the distress caused, and I hope for a prompt and satisfactory resolution. #SriLankanAirlines #CustomerExperience #Disappointment

Absolutely worst start to our honeymoon possible Booked seats , bidding to upgrade Checked in and then flight cancelled due to technical failure No news, no support so glad I booked with you for our honeymoon! What a waste of money

Cancelled our flight 3 hours before we flew whilst we was en route to airport for a flight the next day. This compromised connecting flights and hotels in Maldives already all booked! Disgraceful beyond words refused to acknowledge us. Switched off the call centre so we couldn't call now stuck at Heathrow trying to find alternative flights with different airlines at huge cost.! PLEASE PLEASE AVOID

SRI LANKAN AIRLINES INHUMANE & DESPICABLE EXPERIENCE I booked a ticket from CMB to BNE via SYD, to return to BNE on 8 July - after burying my mother on 6 July after she lost her battle with cancer. This was a very traumatic time for me & all I wanted to do was get home to my husband after the funeral to start the grieving process. I got to the airport only to find out flight scheduled at 0005 from CMB to SYD was delayed to 0110. I didn’t for a moment expect this to have a knock on effect on my connecting flight from SYD to BNE. As apart from the ticket bought online all through Sri Lankan airlines as a package deal, with the international sector being on Sri Lankan airlines & the domestic sector on Jetstar (JQ), the arrival time in SYD (even with the delay) wasn’t impacting my flight departing SYD at 1740. I get to SYD & try to check in for my flight to BNE & get a convoluted auto response advising that my flight has been changed - like massively changed - to a completely different date, without verbal information given to me on check in at the Sri Lankan airport, or via telephone, or SMS, or email: Dep SYD 2150 on 8 July & Arr MEL 2320 on 8 July 2. Dep MEL 0705 on 9 July & Arr BNE 0915 on 9 July. Jetstar said there’s nothing they can do as the flight from SYD to BNE that I was originally booked on is now full (even though check in was still open). They asked me to call SriLankan airlines & request that I be put on the last remaining seat on Jetstar’s last flight bound to BNE for the day. I called Sri Lankan airlines and explained the situation to person on the other end of the phone. I got no apology, understanding, empathy or action. I called my husband in Brisbane who was already on his way to pick me up from the BNE airport - to advise him that I would now only be arriving the following day, after being re-routed to BNE via MEL without advance notification. My husband then attempted to call Sri Lankan airlines yet again - still no explanation or action received! My husband jumped online & bought the last remaining seat on any airline for the day. We ended up paying top dollar to buy me a seat from SYD to BNE on 8 July on Virgin. I wonder what Sri Lankan airlines was thinking when they rerouted me traveling through multiple cities throughout the night with a whole night to be spent at an unfamiliar airport with no explanation and/or offer to at the very least put me up in a hotel for the night. Was I expected to pay for my own hotel or sleep on the floor at the MEL airport overnight? At the least, I’m expecting an explanation, an apology, and assurance that this inhumane & despicable behavior will not be repeated with other customers less willing & able to let the world know about their negative experience. At the most, I’m expecting to be reimbursed for the SYD to BNE sector on JQ not traveled due to the incompetence & inconsideration of Sri Lankan airlines, & compensated for my out of pocket expense to travel tonight from SYD to BNE on VA.

DO NOT USE THIS AIRLINE! I cannot state how strongly I would advise against using SriLankan Airlines. The aircraft fleet is very old and is falling into disrepair, and the levels of cleanliness are questionable to say he least. As an example, on our flights one of the toilets was unusable due to a blockage, and the the floor of the toilets that were available were littered with paper towels and toilet paper for the duration of the flights. The quality of the entertainment systems was laughable... Either we had no picture, no sound or both! It was clear that many other passengers were experiencing the same problems. Cabin crew would simply reset/reboot the system and when the problem remained would simply shrug their shoulders and say there was nothing more they could do. 10+ hour flights with no entertainment is excrutiating!! It seems to me that SriLankan Airlines are cutting many corners to save money. I'm really concerned about what else they might be scrimping on!! It would almost be acceptable if the flight prices were incredibly cheap, but they are not! In fact, several times before travelling, we we're invited to pay extra to reserve seats, etc. DON'T! If you are considering flying to Sri Lanka, I recommend using ANY other airline but SriLankan Airlines!

TRAVELLED FROM INDIA TO THE KUWAIT. HOPE THEY KEEP IT UP.

sri lankan airlines is one of the worst most cheap unprofessional airlines out there. When I was due to fly out of Colombo on a sri lankan airlines flight I heard about (even first hand from my own brother) about how aircraft are turning back and returning due to emergencies that were from sri lankan airlines clearing to fly aircraft that were un airworthy. I went to their refund portal and and it clearly mentioned I was eligible for a refund, for which I applied. After applying a few weeks past and I get only a partial refund. Close to 40% of the amount I paid for the ticket had not been refunded. So I decided to call the sri lankan airlines Melbourne office to follow up on what had happened. They requested me to email them which I did, and was only responded back to with an email saying 'we refunded you already', completely ignoring the fact that they had stolen 40% of the money I had originally paid for the ticket. There upon I called the sri lankan airlines Melbourne office once more and was attended to by one of the most vile entitled individuals who proceeded to insult me for requesting for my money and even and one point asked me what 'I would like for him to do' (in a condescending tone) and that the issue is not something within his control. I asked to speak to a manager and the managers were unreachable but they said they will ask the manager to contact me one the phone I am calling on. Can you guess if the manager and the sri lankan airlines melbourne branch called me back? They didn't. I email them a 5th time upon which they are now claiming it is policy to charge a flat fee of USD x amount for refunds, when I asked them where this 'policy' is mentioned on the refund page the vile individual was unable to answer me and replied back saying "where did we tell you we will give you a full refund". I have lost all hope of getting my refund from the terrible staff at sri lankan airlines. If you wish to put yourself and your family in danger please go ahead an book you next flight ticket with this sorry excuse for an airline. If you wish to speak with entitled vile individuals, then pick up your phone and call the sri lankan airlines Melbourne office and speak with their terrible customer service agents. As for myself I will never fly this terrible airline ever again, I will never allow anyone in my family or friends book with this trash airline. I infant asked my brother to pay 20% more for the Singapore Airlines ticket to fly with them.

Sreelankan Airlines customer service is really bad,I received really bad experience recently, I won't recommend anyone travel through that flight, I will give my reviews to everyone, they should not book the flight via sreelankan Airlines,

I am Jithin Cherian and I booked a ticket through the Skyscanner website from Frankfurt to Kochi and also from Kochi back to Frankfurt in last September. On 16.01.2023, at 22.00 there was a Sri Lankan airlines flight from Kochi to Frankfurt. Unfortunately, I could not board it. The main reason for this was the huge traffic block that I had to face while travelling to Kochi, but still I managed to reach the airport at 20.45. Then it took me about 15-20 minutes to clear the security check in front of the airport since there were several passengers travelling abroad. I was able to see from outside that the counters of Sri Lankan airlines for issuing boarding pass were open and the display was not yet turned off or showed any signs of closing. Also, the display outside the airport showed the sign that the counters B15-B19 were available for boarding inside the airport. After I reached the counter at about 21.05, there was a couple boarding their luggage and when my turn came, they denied to issue me the boarding pass since I was 5 minutes late as there stands a law that passengers have to board the flight 60 minutes before take-off. But I told them that the display was not turned off and still showed the sign of check-in. Then the Sri Lankan airlines manager came to speak to me and told the staff to turn off the display. Also, I didn't say anything provocative but he was holding a grudge against me and behaving very poorly and was so arrogant that he told me to file a formal customer complaint and that it would not affect him. He also told me to learn a lesson from this and be on time. He also made me wait for about 30 minutes without saying any further proceedings or whatsoever. Also, to be very frank, the ticket that I have did not even say that I had to board the flight 60 minutes before. And when I asked him that he told me that it is a general rule and need not be written. Since I have to go back to Germany I booked a ticket in another airlines. I missed the Sri Lankan airlines flight because the staff did not let me board the flight even after pleading for about 1 hour due to the reason that I was late even though there was a couple who boarded their flight at 21.05. I would like to say that this is sheer arrogance from the staff and that adequate measures should have been taken by the staff to do the needful. Also, the Sri Lankan airlines staff was least interested in helping me. Today, adding insult to injury, I received an email regarding the compensation that I would get for the ticket I booked on that day and it was just 30.90 euros out of the 860 euros that I had paid for the ticket. I have realised that Sri Lankan airlines is the worst airline that I have travelled in my entire life as a foreigner in terms of service, customer feedback and airport staff especially the Kochi Airline Manager and I hope not to cross paths with this airline ever again. I would indeed make sure that the people whom I am fond of comes to know of this dreaded and disgusting experience. I am not expecting a reply for this review and I do not even know whether the respected authorities would see this review but I am writing this review for my satisfaction.

I wish I can give zero star to this airlines. Tried multiple times refund button and it keep showing error. Wasting time and the airline doesnt see sincere in refunding the necessary.

Worst customer service ever. Advertise with free cancelation within 24 hours but the form doesn't work and nobody is replying to emails and the online chat is also not working. I tried multiple times but not once an agent entered the chat.

Flying from London to Colombo and returning. Very impressed by the airline. Food was the best I have ever had in economy (salmon etc.). Staff were professional and friendly. Only criticism is that the films were a little old.

Everything went smoothly with my flights so I had a great experience with Sri Lankan airlines. The planes are good and the customer service was excellent.

Took the flight UL 141 from Colombo to Mumbai on Sunday. The last time for the same flight they used a bigger aircraft. This time it was a Airbus 320.The way the airline has spaced the seats is pathetic. Im 5' 10" and had a really uncomfortable time as the seat pitch appears to be around 27" which is just not enough. My knees were pressed up against the seat in front. It was one of the worst flights i have done.

The people on board the airplane were lovely. However I’m a wheelchair user and the state of my brand new chair by the time we got back to uk was appalling. It was bashed about and broken looking like a five year old chair. Here we are six months after my holiday and still dealing with compensation. I’ve paid to have it fixed travelled two hours to collect it because I needed it to attend a funeral. All I get would be a pathetic amount to cover what I had paid out to get it fixed. Never mind having to travel for two hours to collect, and the fact that I was unable to go anywhere because I had no chair. The baggage handlers couldn’t give a flying fig about the damage caused Trina Peiris was meant to be dealing with the problem, but I send emails and wait for replies. A couple of weeks before flying I had a bill of over two hundred pound’s because the fuel had increased, I paid immediately otherwise I wouldn’t fly. They owe monies but avoid addressing it. If I could leave less than one star I most certainly would.

If you can please choose another reliable airline, due to them overbooking we had to come the following day after reconfirming the flight 2 days before, wasted so much money just to travel to and from the airport, time spent and energy. Extremely STINGY with the food but offered plenty of water to drink to compensate,utter disgrace DO NOT RECOMMEND !!!