SriLankan Airlines Official
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Damage to wheelchair. Still waiting for compensation
The people on board the airplane were lovely. However I’m a wheelchair user and the state of my brand new chair by the time we got back to uk was appalling. It was bashed about and broken looking like a five year old chair. Here we are six months after my holiday and still dealing with compensation. I’ve paid to have it fixed travelled two hours to collect it because I needed it to attend a funeral. All I get would be a pathetic amount to cover what I had paid out to get it fixed. Never mind having to travel for two hours to collect, and the fact that I was unable to go anywhere because I had no chair. The baggage handlers couldn’t give a flying fig about the damage caused Trina Peiris was meant to be dealing with the problem, but I send emails and wait for replies. A couple of weeks before flying I had a bill of over two hundred pound’s because the fuel had increased, I paid immediately otherwise I wouldn’t fly. They owe monies but avoid addressing it. If I could leave less than one star I most certainly would.