SriLankan Airlines Official
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sri lankan airlines is one of the worst airlines allowed to fly
sri lankan airlines is one of the worst most cheap unprofessional airlines out there. When I was due to fly out of Colombo on a sri lankan airlines flight I heard about (even first hand from my own brother) about how aircraft are turning back and returning due to emergencies that were from sri lankan airlines clearing to fly aircraft that were un airworthy. I went to their refund portal and and it clearly mentioned I was eligible for a refund, for which I applied. After applying a few weeks past and I get only a partial refund. Close to 40% of the amount I paid for the ticket had not been refunded. So I decided to call the sri lankan airlines Melbourne office to follow up on what had happened. They requested me to email them which I did, and was only responded back to with an email saying 'we refunded you already', completely ignoring the fact that they had stolen 40% of the money I had originally paid for the ticket. There upon I called the sri lankan airlines Melbourne office once more and was attended to by one of the most vile entitled individuals who proceeded to insult me for requesting for my money and even and one point asked me what 'I would like for him to do' (in a condescending tone) and that the issue is not something within his control. I asked to speak to a manager and the managers were unreachable but they said they will ask the manager to contact me one the phone I am calling on. Can you guess if the manager and the sri lankan airlines melbourne branch called me back? They didn't. I email them a 5th time upon which they are now claiming it is policy to charge a flat fee of USD x amount for refunds, when I asked them where this 'policy' is mentioned on the refund page the vile individual was unable to answer me and replied back saying "where did we tell you we will give you a full refund". I have lost all hope of getting my refund from the terrible staff at sri lankan airlines. If you wish to put yourself and your family in danger please go ahead an book you next flight ticket with this sorry excuse for an airline. If you wish to speak with entitled vile individuals, then pick up your phone and call the sri lankan airlines Melbourne office and speak with their terrible customer service agents. As for myself I will never fly this terrible airline ever again, I will never allow anyone in my family or friends book with this trash airline. I infant asked my brother to pay 20% more for the Singapore Airlines ticket to fly with them.