SriLankan Airlines Official
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Mel- Col Sri Lankan flight service needs improvement
Please consider this review as a constructive feedback. We are aware of the value of the Mel- SL direct flight but we also believe that it can do better. Mel-Col journey needsso much of improvement compared to Syd-Col service. Melbourne sri lankan office phone support is terrible. Very rude in answering customer queries and not helpful at all. Despite the 7hr flight delay, we inquired about the advanced options which we couldn’t access through online and I was simply advised to email the booking staff. No response till today. In flight attendant service is terrible. Very slow and lousy service even after 7hrs delay. No standard at all. Felt like we were on a private bus. Poured water on our tables and on us too. No apologies either. Some passengers were very upset. Terrible food. Chicken and rice was non consumable. Mentioned about Salmon and Mash and served some boiled fish with cold mash. Inflight entertainment screens were out of order time to time. Can’t complain about the leg space but seats are uncomfortable for a 10.5ht long haul. Col-Syd flight and service is much more better compared them.