SriLankan Airlines Official
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Poor organisation and air crew miserable and unhelpful.
We flew on 30th July from Colombo to London. My daughter was suffering form food poisoning and being sick every 30 mins. We repeatedly had to ask for more sick bags. Cabin crew showed no interest or concern and were of no help. Unfortunately many of the entertainment screens were not working including mine. I rebooted many times to have some brief use but it repeatedly froze. Cabin crew member said ‘it can happen’, laughed and went off. After 3 weeks in Sri Lanka we were so impressed by the helpful and cheerful people we met. Sadly the Sri Lanka aircrew did not meet this description - not a smile amongst them and could not have been much less helpful. When we were boarding the plane they called the rear 20 rows to broad first. But they then held us from boarding for 10 mins. Before they let the rear 20 rows board they also called the next 20 lower # rows to board, who all just stood up and joined the queue where they were standing. The result was chaos on the aircraft trying to get to the back of the aircraft past so many people in the isle who should not have been there. So easily avoidable. The overhead lockers above the window seats are not big enough to cope with cabin luggage fitting long ways so have to go sideways - so less luggage than they allow can can fit there and causes a scramble for space. The only positive is that they fly direct to Colombo.