Southern New Hampshire University Reviews

I'm a current online student. I'm pursuing a bachelor's in Creative Writing. No, I do not expect a job from this degree. I don't even care about the degree itself. I attended college to LEARN. I'm a highschool dropout with a GED. An English education was right up my alley. All I want to do is write and be good at it. I gave 3 stars because I've actually wrote more, received a little feedback and got some good books recommendations. But that's where the pros stop. My own instructors have been pretty much useless. The writing workshops are all peer-led, which is like the blind leading the blind. I'll get feedback from people who can't string together a coherent sentence. The feedback I DO receive from an instructor is usually vague one- liners. Not helpful. Navigating the course literature with a class has some benefits but they're minor. I could write up a short story, pay a little cash at Fiver, and have someone read, critique and offer feedback and it would be better than what I'm receiving at SNHU. At the end of the day- I feel like I've been cheated. The only thing I wouldn't get from YouTube, that I get from SNHU, is the free queer and gender studies that have nothing to do with my pursuits. All in all, not worth the $20-$30k I'll have to shell out.

Their program lacks a necessary level of efficiency and overall effectiveness. My primary concern was that all learning materials were exclusively online (reading material specifically as it would be understood that instruction and “teaching” would be online). When I expressed that this learning method was not conducive to my success, one of their administrators claimed they would assist in locating hardcopy materials—but no actual support was provided. When I followed up, the response I received was dismissive: “Have you just searched Google?” This response completely undermines the purpose of their role, which is to support students and help ensure their success. After determining that the program was not a good fit for me, I was informed that a credit card payment—which on my end had been successfully processed and confirmed—had somehow been voided. Despite this, it took the institution months to inform me of the outstanding balance. Instead of proactive communication, I received a pre-collection notice. It is unacceptable to allow months to pass without any outreach, only to then resort to collection efforts. A basic level of professionalism would involve confirming payment status promptly and clearly communicating with students via the personal contact information on file. A simple email could have resolved the matter well in advance. In short, the program itself was disappointing, and the billing and payment system was even worse. If they are going to operate in this space, their systems and service need serious improvement—particularly in payment processing, student support, and timely communication.

In the spring of 2024, I received a call from the financial aid office about my aid. The financial aid rep and I did everything over the phone-renewed my loan info to pay the complete cost of terms without having any refunds coming back to me. I finished the 2024 year. At the start of 2025, I go to register for classes and my account was on hold. I had a balance over $3k. They had billed me for 8 months. How could this be when I completed everything. I called the financial aid and was told they tried to contact me bs. There wasn't even a notification on my personalized webpage. Im on the school site damn near all day and Im constantly checking financial aid for grants and scholarships and never once saw any notifications. No one contacted me via phone email or virtually. So SNHU is expecting the balance to be around $500 before I can get back into classes.I feel like this is a scam and the worst accountability. I really like this school. The classes were great and I really was anticipating getting my degree finally. Thanks for nothing snhu

I was working here, and they discriminated against me in the most horrific way possible. Do not work or study here, it’s fake and horrible

I had a horrible experience with the admissions department after speaking with a woman named Janelle. I was going to transfer in to SNHU however once I was spoken to in that way from another person I have zero interest in attending a school like this. This woman was absolutely abrasive and rude. after I asked her about transferring credits she kept forgetting I was a transfer student. It was beyond bizarre. The conversation went around in circles. I am happy She was so rude. It made me look up reviews about the school. After reading what others have to say I am certain my gut instinct is correct. Run!

Avoid! Poor customer service, crappy accessibility! All they want is money, and do not care to accommodate any needs that will help you succeed. Those fancy commercials are just air brushing to cover up wolves!

I write this review today in all seriousness. SNHU is a SCAM. I refuse to pay them a single cent. Every assignment I was given was about race and how whites are bad. The VERY last assignment I was given I was to explain how fresh drinking water was racist. This school is nothing but DEI and forced beliefs. I refused to continue my education with them and even called to explain why. They were reluctant to hear me out and the next day they blocked me out of everything. Please, please, please go in a different direction. SNHU is not worth it. They should be sued. I myself am looking into lawsuit options.

The financial aid department started accepting my award amounts without allowing me to see them first. I had to repeatedly fill out loan reduction forms because they don't allow you to modify them before they accept them on your behalf. They chose your classes for you, which is okay, but my advisor enrolled me in 2 of my electives without consulting me (utterly unrelated to the career path I established with her). I thought they were required because it was inconceivable that they would choose electives for me. A professor gave me the rudest, most dishonest, and inaccurate feedback I'd ever seen. It was so blatant that I had to look her up, thinking she was an imposter. There were 20ish terrible reviews, most concerning almost the same issue I encountered. The dispute resolution contact was rude, oblivious to the case, and sent me a template denial a few days later. Academic integrity is not a thing here. Over half the DB posts appeared to be pasted from AI chatbots.

They automatically enrolled me in two classes for a semester when I clearly signed a form to withdraw from SNHU! I withdrew in October 2024 and it’s currently March 2025 so what is going on? One of the advisors said “you have to complete two forms to withdraw, the form to withdraw from your current classes and our school” like okay I signed the one y'all had sent me and told ya’ll I wanted to withdraw from the entire university? I’m just now hearing about two forms?!? Yet y’all can automatically enroll me in classes I’m unaware about with no consent and have financial charges to my account? Also they reached out to me on a Friday at 2 pm while their office hours close somewhere after 3 pm. I guess I’ll hear back Monday or something hopefully from someone who actually knows how to do their job because they aren’t getting a dime from me from classes I didn’t even sign up for! Start my new job Monday that I was super excited about and now I also have to deal with someone else’s mistake! :/

My SNHU experience has been nothing but frustrating and disappointing. I was told by my academic advisor for the last year (since April 2024) that this current term is my last term and that I have no additional classes to take. I have this in writing (via emails and program evaluations) numerous times over the last year, and two weeks before the end of this term, my advisor calls me and says "our system messed up. You actually aren't graduating this term and need more classes." Can you imagine mentally and financially planning to graduate for a whole year, and two weeks before said graduation, you get told oops, our system messed up, so sorry. I am beyond upset by SNHU's incompetence. I am most likely not going to finish my degree now because I do not have the funds, time, or energy to take even more classes. Prior to this fiasco, every term it was something new, some new issue that took WEEKS to MONTHS to figure out, and only because I would constantly email my advisor. Their advisors are not trained properly, nor do they exhibit any type of emotional intelligence. Save yourself the disappointment and frustration and go somewhere else.

Horrible! The teachers the financial aid and all suck! Seriously there are better and cheaper schools!

Why I Would Not Recommend SHNU University As a student, I expect my university to provide meaningful, personalized feedback and support in my learning journey. However, my experience at SHNU University has been disappointing, primarily due to their lack of concern regarding professors using ChatGPT or other LLMs (large language models) to provide feedback and answer student questions. 1. Lack of Genuine Academic Engagement Instead of receiving thoughtful, expert feedback tailored to my work, I often received AI-generated responses that lacked depth, nuance, and personalization. A professor's role is to guide and mentor students, but relying on AI undermines the human element of education—something crucial for academic growth. 2. No Accountability or Oversight The university does not seem to have any regulations or oversight in place to ensure professors provide authentic responses. When students raise concerns, there is little to no action taken to address the issue. If AI-generated feedback is indistinguishable from a professor's input, what am I paying tuition for? 3. Missed Learning Opportunities Engaging with professors should involve meaningful discussions, clarification of concepts, and critical thinking exercises. Instead, responses generated by LLMs often feel generic and superficial, missing opportunities to challenge students or provide deeper insights. Professors using AI as a shortcut rather than a supplement devalues the learning experience. 4. Ethical and Academic Integrity Issues If students are expected to maintain academic integrity, the same should be required of faculty. Universities should set the standard for ethical education, and outsourcing feedback to AI without disclosure or meaningful review is a disservice to students who seek mentorship and real academic dialogue. Conclusion While AI can be a useful tool for education, it should never replace direct engagement between students and professors. Unfortunately, SHNU University does not seem to care about this issue, and as a result, students may receive low-effort, AI-generated responses instead of valuable academic guidance. If you are looking for a university that prioritizes real academic support, I would not recommend SHNU University.

They spend big bucks on happy shiny promos. But the reality is something else. Our son was never assigned an advisor. Had dozens of emails requesting help ignored and he gave up and stopped out (he had a degree from elsewhere thank goodness). They need to invest in counselors and serving students instead of s Marketing plan and little else. Shame on them. Do your homework before you or your student go there!

Compared to other Universities SNHU is sub-par For context, college is not new to me. I've been a stellar student with academic honors throughout. I earned a B.A in 2008 after high school from an on campus university. I finished a second Bachelor's degree in 2016 from a state college that was both online/campus learning. I completed my online Master's degree in 2024 from SNHU. I'm 39 years old and have spent many years as a student in higher education across various universities, both big and small, online and off-campus. I can confidently say that SNHU is sub-par. There are very few instructors that show a genuine interest in teaching, but it is clear that majority of instructors for online programs are adjunct instructors who are only 'teaching' to earn a passive paycheck. I fear this school is becoming nothing more than a diploma factory where revenue is more important to SNHU than providing a quality education.

I have been actively pursuing undergraduate admission for the past two months. To facilitate credit transfer, I completed a WES evaluation. However, I encountered significant delays due to inaccurate information provided by my admissions counselor, Jennifer Plourde. She did not clarify the necessary steps for evaluation and now, two months later, I am being unexpectedly required to submit English proficiency test scores. This is particularly frustrating as other universities have accepted my transcripts without such additional requirements. I am disappointed with Jennifer's approach, as her lack of guidance has hindered my progress and caused unnecessary stress

If you want the finances to be wishy washy then you have found your school! The money is always funny, for example they have been moving $250 from my term to a past term. I have had nothing but issues and un-accountability

Advisors will enroll you in the wrong classes for months, then when you're behind because of that, Finance will rope you into a misleading payment plan. Professors were fine but I wouldn't trust anything behind the scenes.

No other school I've been to disburses aid so late, especially 5+ weeks into the term already, what in the world. Aid should be applied and bills paid before the term even starts. Makes no sense.

Southern New Hampshire University (SNHU) is a private, nonprofit institution renowned for its flexible online education programs, catering to a diverse range of students. With a strong emphasis on accessibility and convenience, SNHU provides numerous online degrees and certificates, making it an attractive option for working professionals, military personnel, and those with busy schedules. The university's commitment to affordability sets it apart from many private institutions, offering transparent tuition structures and a variety of financial aid options. Students appreciate SNHU’s robust support services, including career counseling, academic advising, and 24/7 assistance, ensuring that both online and on-campus learners feel connected and supported throughout their educational journey. Additionally, SNHU’s faculty and administrative staff are known for their responsiveness, further enhancing the overall student experience.

Worst experience at any University I have ever attended! The financial department is apparently completely understaffed, undertrained or the University is holding student funds for extended periods of time for their own financial gain. Whatever the reason it is inexcusable. The staff does not care about the students and the financial department is not responsive. You can’t get through on phone lines and they claim they have high number of emails so that is why it takes so long to get a response. Their responses are nothing but excuses. My class is over in 2 weeks and they still have not posted my financial aid to my account or issued my refund so far in 8 weeks.