Most horrible airline I ever been…
Most horrible airline I ever been flying with. Arrogant people hosting us and no language skills even if English is your way of communicating. Would recommend any other airline.
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2.1
Poor
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Review summary
Singapore Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
latest flight to london was perfect
latest flight to london was perfect, food service and smiles. Business class.
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Not worth flying Singapore airlines…
This is an extremely greedy corporation Their service standards, meal quality, wine have hit rock bottom even for business class. They will charge you top dollar and when it comes to things like earning miles and using them they will use AI against you to make it as hard for you as possible In business they don’t give u payjamas Or amenity kids, they try to not serve 2 full meals even in business class What does that tell you about them? Money hungry and profit focussed. Not worth flying with if u can find an alternative
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This was one of the worst travel…
This was one of the worst travel experiences we've ever had. Singapore Airlines refuses to refund us for a flight we never even took. They falsely claim we boarded the flight, despite the fact that we have clear proof we were in another country (Malaysia) at the time. We sent all the evidence, explained everything — and still, nothing. Their customer service is absolutely useless: No empathy Robotic replies Zero willingness to investigate Repeated lies to justify keeping our money We've been strung along for weeks. They refuse to cooperate with our booking platform and are clearly doing everything they can to keep money they don’t deserve. This is fraud disguised as an airline. Singapore Airlines hides behind a “premium” image, but the reality is they’re dishonest, irresponsible, and have no respect for their customers. If anything goes wrong with your booking, you’re on your own. They will lie, ignore you, and take your money without shame. Never flying with them again.
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www.singaporeair.com
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Showing 71 - 80 of 996 reviews
MK
Poor Rescheduling Process – Feels Like a Cash Grab
I tried to reschedule my departure more than three days in advance, but the only option was to do it manually via email or an expensive phone call. After multiple failed attempts, customer support finally responded—just two hours before my original departure. To make matters worse, their first response was that they couldn’t look up my booking, so I had to send all my details again. By the time they finally provided a rescheduling option, the new ticket price had increased 2-3 times compared to what I would have paid if I had simply booked a new ticket instead of requesting a change. Why don’t they offer a chat or an automated system like almost every other airline? It feels like they intentionally make the process difficult to maximize profits. A short-term gain at the cost of losing first-time customers.
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T
Poor experience to Thailand and back
Poor experience to Thailand and back. On arrival last week my luggage was severely delayed after being put on the wrong flight. I incurred extra costs for my transfer and was delayed in my holiday experience because of this! Terrible! I need compensation! Furthermore, just now today on SQ318 I was treated badly by staff after disputing a situation with a passenger in front of me. I was ignored when asking for drinks, I watched others get their meal and drinks before me. I was done wrong initially by the other passenger who rudely refused to compromise the reclining of his chair. Instead, I was asked to move seats with an unpreferred monitor! I chose my seat for a reason! Completely disappointed by the service. I was left fully distraught! A lady in green attire different from the other cabin crew females came up to me with a smirk on her face and address me as if the issue was mine, I never called her it was the passenger in front, so she should’ve dealt with him not me! Completely a direct attack which I will be taking further. I would like to specifically report the air hostess in green, different from the rest of the cabin crew for directly disrespecting me. And to be compensated for a terrible experience immediately
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MT
Singapore Airlines Customer Services Booking Office
I had an extremely negative experience with the Singapore Airlines booking office. The staff were unhelpful, misinformed, and even dishonest during my interaction. Instead of providing clear guidance, they gave conflicting information and seemed unaware of basic booking procedures. Worse still, I caught them outright lying about policies, which is completely unacceptable for a premium airline. I have never dealt with anything like this in my life it was a horrendous experience . As a customer, I expect professionalism, honesty, and competence—especially from a carrier of Singapore Airlines’ reputation. This experience has severely damaged my trust in the airline, and unless significant improvements are made, I will reconsider choosing Singapore Airlines in the future. I hope Singapore Airlines takes this feedback seriously and addresses staff training and accountability to ensure this does not happen to other customers.
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MP
A Generous 3 Stars
Each time I have travelled with Singapore Airlines the actual journey itself would be worth 5 stars. Unfortunately since the booking process is only 1 star at best 3 stars overall is being generous. Each time there has always been a problem with the booking that range from prebooked seats being reallocated without reason, IT problems, issue over refunds, issues with points etc ... Although problems can always happen the poor and off-hand response from Customer Support almost every time just reinforces the negative experience. I've had to chase and chase for refunds over enforced seat and flight changes, flights where points were unable to be awarded and therefore lost because I wasn't informed and most recently where I couldn't use both my wife's and my own points on a joint booking. A call to the Call Centre simply confirmed that this can't be done and I should have made two separate bookings - for the same flight - REALLY ! - Silly Me. There seems to be no comprehension of the customers point of view - I have other examples. A shame because the actual flight has always been good.
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MF
Incompetent & zero customer care
Incompetent & zero customer care, is a fair view of Singapore Airlines Booked flights from LHR -BKK Premium economy return 1st leg was LHR to Changi flight was 1hr 30 mins late on arrival in Changi due to headwinds which is acceptable. My lay over was 1hr 10 mins in Changi , l rushed from terminals and actually made the connecting flight once again with S/A.l passed through security and the boarding gate and entered the aircraft, was seated with seat belt on, in allotted seat when ground crew entered aircraft and asked me to leave the plane. Obviously l asked why, no explanation was offered, actually l felt a bit like a criminal. But at the age of nearly 70 l can assure l,m not. All my paper work was in order, there was no breach of carriage terms or conditions on my behalf. I was told to go to the transfer desk l waited there for 4 hrs before l was told my hold luggage hadn,t been transferred to the connecting flight. Total incompetence and there is no regs in S/A terms of carriage stating l cannot fly without my baggage. As we know it,s sent on asap. S/A booked me in a hotel and offered me the same flight next day which l didn’t want. Now here,s the frustrating part l had a hotel booked at Don Mueang that evening and a flight with Air Asia to Vietnam early morning, l explained this to staff at the transfer desk, and there was actually other airlines flying to BKK that evening which l could have been booked onto, but transfer desk said oh their not affiliated to S/A so not possible,so basically l was out of pocket for the booked hotel, a taxi was also booked, and l had to rebook another flight to Vietnam At the transfer desk in Changi l was assured these costs would be met by S/A. 2 months down the road with my claim and after numerous emails and long awaited reply’s ( which is a tactic hoping l will fold) err no chance! They have actually only now understood which flight am claiming for, they used many excuses concerning the 1st leg, not realising the problem arose on the connecting flight from Changi to Bangkok. l forward S/A all receipts of bookings and boarding passes etc The last email sent me from their customer relations executive has stated his going to contact his colleagues in the Traffic Team in Singapore. Well get the security cameras up and actually watch me passing through security boarding control and entering the plane, and seated. Surely the security cameras doesn’t lie So please take this on board before considering S/A They paint a beautiful picture of their Airline and customer care, but in reality they are shambolic and incompetent . Got the return journey this very evening OMG. Well just completed return journey so some more to add regarding S/A Plane late taking off by 2 hrs from Changi to LHR a snack pack of crips and chocolate offered, great healthy option, but no water or juice when l asked for liquid from S/A staff, l was informed, we,re not allowed to bring water into departure area Yet again total incompetence not supplying water. S/A ………Stay Away 100%
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dn
Excellent service throughout!
Wow - nothing else to say! I have travelled for both business and pleasure on a number of short, mid and long haul carriers in everything from economy, premium economy and business and Singapore Airlines is by far the best experience overall. The staff are all immaculate, very friendly, attentive, nothing was too much trouble for them. The seating was comfortable, the only complaint, but this is on any Premium carrier, is the leg rest never comes up high enough to properly support your legs. The choice of food (in Premium) was excellent, especially the "book the Chef" option pre flight. The on board entertainment also very good Premium long haul Like for like: Singapore 10/10, BA 8/10, Air China 7/10, Iberia 1/10
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RX
Stay away from Singapore Airlines - They won't look after you...even if you were in Business Class
I've had my recent Business Class experience with Singapore Airlines and I am not impressed at all. Arrived at Melbourne Airport to find out two of my suitcases were damaged. I understand it's the baggage handling system/handlers that caused it but hey, I paid Singapore Airlines for my ticket and they should sort this out for me right? and you would think if you sat in Business Class they would look after you better, right? WRONG, WRONG, WRONG! After lodging my complaint via e-form on their website, I have NEVER RECEIVED ANY UPDATE from them till now (1 month so far and counting). I had to contact them 7-8 times with no update....only telling me they have escalated it and will respond in 24-48 hours. RUBBISH, no calls or email after the dateline. When I called them to follow up, they have handballed it to DNATA....practically dusting their hands clean. When a business does this to you --> AVOID THEM. The glory days of Singapore Airlines are gone. They no longer look after their customers. It's all profit driven. I mean playing ping pong on my suitcase compensation is part of their cost cutting exercise. They aim to tire me from my complaints and want me to give up. Oh well, I've escalated my complaint to Consumer Affairs and ACCC.
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DS
Checked in luggage was damaged and…
Checked in luggage was damaged and items stolen out of it and not willing to take responsibility
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