Singapore Airlines
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A Generous 3 Stars
Each time I have travelled with Singapore Airlines the actual journey itself would be worth 5 stars. Unfortunately since the booking process is only 1 star at best 3 stars overall is being generous. Each time there has always been a problem with the booking that range from prebooked seats being reallocated without reason, IT problems, issue over refunds, issues with points etc ... Although problems can always happen the poor and off-hand response from Customer Support almost every time just reinforces the negative experience. I've had to chase and chase for refunds over enforced seat and flight changes, flights where points were unable to be awarded and therefore lost because I wasn't informed and most recently where I couldn't use both my wife's and my own points on a joint booking. A call to the Call Centre simply confirmed that this can't be done and I should have made two separate bookings - for the same flight - REALLY ! - Silly Me. There seems to be no comprehension of the customers point of view - I have other examples. A shame because the actual flight has always been good.