Singapore Airlines
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Poor Rescheduling Process – Feels Like a Cash Grab
I tried to reschedule my departure more than three days in advance, but the only option was to do it manually via email or an expensive phone call. After multiple failed attempts, customer support finally responded—just two hours before my original departure. To make matters worse, their first response was that they couldn’t look up my booking, so I had to send all my details again. By the time they finally provided a rescheduling option, the new ticket price had increased 2-3 times compared to what I would have paid if I had simply booked a new ticket instead of requesting a change. Why don’t they offer a chat or an automated system like almost every other airline? It feels like they intentionally make the process difficult to maximize profits. A short-term gain at the cost of losing first-time customers.