Singapore Airlines
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Incompetent & zero customer care
Incompetent & zero customer care, is a fair view of Singapore Airlines Booked flights from LHR -BKK Premium economy return 1st leg was LHR to Changi flight was 1hr 30 mins late on arrival in Changi due to headwinds which is acceptable. My lay over was 1hr 10 mins in Changi , l rushed from terminals and actually made the connecting flight once again with S/A.l passed through security and the boarding gate and entered the aircraft, was seated with seat belt on, in allotted seat when ground crew entered aircraft and asked me to leave the plane. Obviously l asked why, no explanation was offered, actually l felt a bit like a criminal. But at the age of nearly 70 l can assure l,m not. All my paper work was in order, there was no breach of carriage terms or conditions on my behalf. I was told to go to the transfer desk l waited there for 4 hrs before l was told my hold luggage hadn,t been transferred to the connecting flight. Total incompetence and there is no regs in S/A terms of carriage stating l cannot fly without my baggage. As we know it,s sent on asap. S/A booked me in a hotel and offered me the same flight next day which l didn’t want. Now here,s the frustrating part l had a hotel booked at Don Mueang that evening and a flight with Air Asia to Vietnam early morning, l explained this to staff at the transfer desk, and there was actually other airlines flying to BKK that evening which l could have been booked onto, but transfer desk said oh their not affiliated to S/A so not possible,so basically l was out of pocket for the booked hotel, a taxi was also booked, and l had to rebook another flight to Vietnam At the transfer desk in Changi l was assured these costs would be met by S/A. 2 months down the road with my claim and after numerous emails and long awaited reply’s ( which is a tactic hoping l will fold) err no chance! They have actually only now understood which flight am claiming for, they used many excuses concerning the 1st leg, not realising the problem arose on the connecting flight from Changi to Bangkok. l forward S/A all receipts of bookings and boarding passes etc The last email sent me from their customer relations executive has stated his going to contact his colleagues in the Traffic Team in Singapore. Well get the security cameras up and actually watch me passing through security boarding control and entering the plane, and seated. Surely the security cameras doesn’t lie So please take this on board before considering S/A They paint a beautiful picture of their Airline and customer care, but in reality they are shambolic and incompetent . Got the return journey this very evening OMG. Well just completed return journey so some more to add regarding S/A Plane late taking off by 2 hrs from Changi to LHR a snack pack of crips and chocolate offered, great healthy option, but no water or juice when l asked for liquid from S/A staff, l was informed, we,re not allowed to bring water into departure area Yet again total incompetence not supplying water. S/A ………Stay Away 100%