Singapore Airlines
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Singapore Airlines Customer Services Booking Office
I had an extremely negative experience with the Singapore Airlines booking office. The staff were unhelpful, misinformed, and even dishonest during my interaction. Instead of providing clear guidance, they gave conflicting information and seemed unaware of basic booking procedures. Worse still, I caught them outright lying about policies, which is completely unacceptable for a premium airline. I have never dealt with anything like this in my life it was a horrendous experience . As a customer, I expect professionalism, honesty, and competence—especially from a carrier of Singapore Airlines’ reputation. This experience has severely damaged my trust in the airline, and unless significant improvements are made, I will reconsider choosing Singapore Airlines in the future. I hope Singapore Airlines takes this feedback seriously and addresses staff training and accountability to ensure this does not happen to other customers.