Most horrible airline I ever been…
Most horrible airline I ever been flying with. Arrogant people hosting us and no language skills even if English is your way of communicating. Would recommend any other airline.
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2.1
Poor
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Review summary
Singapore Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
latest flight to london was perfect
latest flight to london was perfect, food service and smiles. Business class.
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Not worth flying Singapore airlines…
This is an extremely greedy corporation Their service standards, meal quality, wine have hit rock bottom even for business class. They will charge you top dollar and when it comes to things like earning miles and using them they will use AI against you to make it as hard for you as possible In business they don’t give u payjamas Or amenity kids, they try to not serve 2 full meals even in business class What does that tell you about them? Money hungry and profit focussed. Not worth flying with if u can find an alternative
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This was one of the worst travel…
This was one of the worst travel experiences we've ever had. Singapore Airlines refuses to refund us for a flight we never even took. They falsely claim we boarded the flight, despite the fact that we have clear proof we were in another country (Malaysia) at the time. We sent all the evidence, explained everything — and still, nothing. Their customer service is absolutely useless: No empathy Robotic replies Zero willingness to investigate Repeated lies to justify keeping our money We've been strung along for weeks. They refuse to cooperate with our booking platform and are clearly doing everything they can to keep money they don’t deserve. This is fraud disguised as an airline. Singapore Airlines hides behind a “premium” image, but the reality is they’re dishonest, irresponsible, and have no respect for their customers. If anything goes wrong with your booking, you’re on your own. They will lie, ignore you, and take your money without shame. Never flying with them again.
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www.singaporeair.comAll reviews
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Showing 81 - 90 of 996 reviews
DK
Ich habe einen Flug mit SA gebucht
Ich habe einen Flug mit SA gebucht, jetzt stellt sich heraus das ist ein Codesharing Flug und ich fliege mit Fufthansa. Da muss ich besser aufpassen beim nächsten mal oder besser gleich Emirates buchen.
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JH
Vandvittig service fra start til slut
Vandvittig service fra start til slut, er kæmpe fan & tak for den bedste tur ❤️
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nc
HO ERRRATO IL MIO COGNOME…
HO ERRRATO IL MIO COGNOME NELL'EMISSIONE DI UN BIGLIETTO ME NE SONO ACCORTO IMMEDIATAMENTE E HO CONTATTATO IL SERVIZIO CLIENTI CHE DOPO LE MIE EMAIL ANCHE A LIVELLO SUPERIORE HA ACCOLTO IL MIO RICORSO E PREDISPOSTO IL RIMBORSO
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CE
Nein danke!
CheckIn und Boarding in Frankfurt ein einziges Chaos, so etwas haben wir noch nie erlebt. Auf Beschwerde seit über 3 Wochen keine Reaktion. Essen in der Business Class teilweise echt grausig. Personal zwar sehr freundlich, wirkt aber total gestresst .Aus dem Gepäckfach wäre beim Start beinahe ein Koffer rausgeschossen, wenn ich nicht aufgesprungen wäre um das zu verhindern. Offenbar wurden die Gepäckfächer nicht kontrolliert. (22.1.25)
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EV
Singapore Airlines
Singapore Airlines. The reputation. The prestige. The allure. But reality? Oh, it’s something else entirely. Let’s break this down, flight SQ 525 from Chennai to Singapore. Strap in, because this is turbulence no seatbelt sign could prepare you for. Let’s start with the staff. The cabin crew. They are less about service and more about spectacle. Models, not professionals. Oh, they walk the aisle with grace, heads high, as if they’re on the cover of a fashion magazine. But ask for something—like an apple juice—and you’re met with blank stares and deliberate ignorance. The wait? Two and a half hours. Yes. For apple juice. And when the call light was switched on? It wasn’t just ignored—it was turned off remotely. Quiet dismissal. The real kicker is the pilot. The ground staff in Chennai, a marvel of efficiency, got us boarded faster than I could finish my coffee. Then came the wait. And wait we did. Thirty minutes? An hour? It felt eternal. Testing the wings. Checking the brakes. What next, reheating dinner? Butter chicken and ginger tea, perhaps? Meanwhile, Air India had another flight airborne in less time. This isn’t efficiency. This isn’t precision. This is a slow-motion spectacle of indifference. As for the cabin crew… words fail me. You’d think they’d be the best of the best. But no. They’re ornamental. Not functional. The wrong people are in these roles. Where are the passionate aviators? The ones who care? Instead, we have beauty queens with no interest in the passengers they’re supposed to serve. Here’s the truth: this airline sells a dream, but delivers a nightmare. It’s a parade of glamour masking a void of professionalism and care. The plane itself? Fine. The experience? A disaster. Flight Details: Flight: SQ 525 Date: 25 January 2025 Departure: Chennai, 10:00 Arrival: Singapore, 16:55
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DZ
Lost baggage and no contact telephone…
Lost baggage and no contact telephone number. Their luggage chat bot is disconnected. You can send an email. So basically not fit for purpose. Phone number is not answered after many attempts there is totally no communication possible. I am waiting for the fourth day for my luggage or any contact about it but still nothing.
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LB
Low service standards and many delays
We travelled with Singapore Airlines on a round-trip from Copenhagen to Phuket with a short layover in Singapore for our holiday in January 2025. Thus, this review includes experiences from a total of four flights. We were six family members, including two children and one senior citizen (my mother). We purchased our tickets directly through Singapore Airlines. The short layover time (just 50 minutes on the way out, and 1 hour and 20 min. returning) had me concerned beforehand, but as the itinerary was suggested by Singapore and they ensured me on phone that it was standard and all fine, we agreed. I would NOT recommend this for anyone else. Of four flights, three were more than a little delayed. Already from Copenhagen, our flight was an hour delayed, and, of course, we didn't make the transfer to our flight to Thailand. This was stressful, and the cabin crew were not very helpful in informing us of next steps when arriving in Singapore. We had to be very persistent to get them to help us. They did, however, find us a new departure from Singapore with a decent amount of waiting time. This flight was, however, also seriously delayed. On the return trip, we only made our transfer in Singapore by storming, panting and panicking, through the airport - mind you, we were travelling with a senior citizen and children (one only four years of age) for whom this transfer proved very physically strenuous and mentally stressful. I had asked the airline for help with the transfer in advance, stressing that the travel party included young children and an elderly woman, but they didn't even send an airport buggy to help us out. As the poor planning was a fault of the airline, and as my mother was travelling on business class, I think transportation between gates in Singapore would have been in order. On the last flight (Singapore-Copenhagen), the airline had screwed up our meal orders, so my vegetarian sister had to eat a meat-based dish, and the children did not receive their kids' menus. I did pre-register for the special meals five days in advance (and could prove so, as the order was made simultaneously with the business class special menu which my mother DID receive during this flight). This would all have been OK, had the flight attendant not rudely suggested that the fault was mine and suspiciously questioned me about my order (and demanded that I proved to her that I had pre-registered for special meals). That was NOT a pleasant experience when you're already exhausted on a 15-hour travel plan. We never got the meals (except my mother), nor did we receive any kind of apology. Moreover, even with our best efforts at personal hygiene on board, we managed to become infected with a stomach bug on both trips. The timing lines up perfectly with our time spent on the SA flights (I caught some bug on the way out, and my daughter on the way home). This suggests that the cleaning standards are not as high as one may have hoped travelling with a large, international airline company. All in all, not the best experience in terms of itinerary or service level. It seems that SA have prioritized short-term income over long-term customer reputation. I won't be choosing Singapore Airlines again, and I strongly recommend others to find alternatives as well. SA receives two stars from me because the flight itself was, after all, safe (but this should be the expected minimum).
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DS
Constantly declining service
I have been flying with Singapore Airlines since 1986. They were really good at that time, but I have noticed their service declining over time. The quality of food served, the lack of free toothbrushes and toothpaste. Today, the flight was delayed by 35 minutes with passengers standing at the gate in Sydney. No announcements and no apologies. The pilots arrived promptly but the rest of the crew "strolled in" late. What has happened to common courtesy?? I avoid flying with Airlines based in countries that have bad reputations regarding their human rights etc. This is why I choose Singapore Airlines and choose to pay more, but it looks like SQ is not a good airline anymore!!
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E
Minderjährige hängen gelassen
Für Flug unserer minderjährigen Tochter im Juni 25 wurde einfach der Zielflughafen von Berlin in München geändert. Wir haben die Änderung nicht akzeptiert und gebeten, einen Anschlussflug nach Berlin zu buchen. Obwohl die Option online buchbar ist, weigert sich Singapore Airlines umzubuchen. Begründung die Flugstrecke wurde nur mit einem Stopp gebucht, da kann kein zweiter Stopp hinzugefügt werden. Als Alternative hat man uns einen Tag später einen Flug über Zürich und dann Berlin angeboten. Sind zwar dann auch zwei Stopps, dass geht dann aber. Wir haben für unsere Tochter bewusst die angeblich "beste" Airline der Welt gebucht. Für Minderjährige gilt das leider nicht. Ich würde hier nie wieder einen Flug buchen. Die Verantwortlichen sollten sich schämen, so mit minderjährigen Fluggästen umzugehen!
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