Singapore Airlines
View company profile →
Stay away from Singapore Airlines - They won't look after you...even if you were in Business Class
I've had my recent Business Class experience with Singapore Airlines and I am not impressed at all. Arrived at Melbourne Airport to find out two of my suitcases were damaged. I understand it's the baggage handling system/handlers that caused it but hey, I paid Singapore Airlines for my ticket and they should sort this out for me right? and you would think if you sat in Business Class they would look after you better, right? WRONG, WRONG, WRONG! After lodging my complaint via e-form on their website, I have NEVER RECEIVED ANY UPDATE from them till now (1 month so far and counting). I had to contact them 7-8 times with no update....only telling me they have escalated it and will respond in 24-48 hours. RUBBISH, no calls or email after the dateline. When I called them to follow up, they have handballed it to DNATA....practically dusting their hands clean. When a business does this to you --> AVOID THEM. The glory days of Singapore Airlines are gone. They no longer look after their customers. It's all profit driven. I mean playing ping pong on my suitcase compensation is part of their cost cutting exercise. They aim to tire me from my complaints and want me to give up. Oh well, I've escalated my complaint to Consumer Affairs and ACCC.