Singapore Airlines
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KrisFlyer Miles Are Practically Useless – Extremely Disappointed
I've been a loyal KrisFlyer member for over 10 years, and I can confidently say the program has gone downhill. Redeeming miles has become nearly impossible. Every time I try to book a flight using my points—whether with Singapore Airlines or a partner airline—the only option available is a waitlist. This has been going on for years now. Even when flights are clearly operating, there’s never any award availability, and partner redemptions are even worse. It feels like the miles are just sitting there, unusable. To make matters worse, I’ve had miles expire several times, and I had to pay to reinstate them. In the end, I was forced to redeem them on something I didn’t even want just to avoid losing them again. A frequent flyer program should reward loyalty—not frustrate loyal customers. Sadly, KrisFlyer has become one of the most difficult and least flexible mileage programs I’ve encountered. I’ll be sharing this experience across all major travel review platforms so others know what to expect before joining. Until serious improvements are made, I can’t recommend KrisFlyer to anyone who actually wants to use their miles.