Singapore Airlines
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Business class service
Business class service? We arrived in Indonesia yesterday and we are on a remote island. We bought business class to avoid any problems with luggage, as the trip was already planned and we would start the tours the next day. To our surprise, Singapore Airlines left a suitcase in Singapore explaining that there was a system failure. Like this ? Do you buy business class and this is the service they deliver? Now they ask us to collect our own luggage at the nearest airport at our own expense. Even explaining that we are more than an hour away by car and on a remote island. They simply ignore this warning. Irresponsible company and this is the last time we travel with them.