Good service at pickup and very easy…
Good service at pickup and very easy drop off. No unexpected costs or problems

Redspot Car Rentals is an Australian car hire provider that offers a diverse fleet of new model rental vehicles across multiple locations in the country. The company caters to both leisure and business travelers, providing convenient car rental solutions at various airports and city centers, including popular destinations like Sydney, Melbourne, Brisbane, and Canberra. Customers can easily book their rentals online through the company’s website, www.redspot.com.au, allowing for a seamless and efficient rental experience. With a focus on affordability and accessibility, Redspot Car Rentals aims to meet the transportation needs of individuals and groups seeking reliable vehicle options for their journeys. The company’s extensive range of vehicles includes options suited for different travel requirements, ensuring that customers can find the right car for their specific needs.
Redspot Car Rentals generally receives positive feedback from customers, with many praising the friendly and efficient service provided by staff. Reviewers frequently highlight the smooth booking process and the ease of picking up and returning vehicles, noting that the cars are well-maintained and clean.
Specific staff members, such as Jess and Allan, receive commendations for their helpfulness and clear communication. However, some customers express frustration with issues like booking system errors and unexpected charges after returning vehicles, which detracts from the overall experience. Despite these concerns, the majority of reviews reflect satisfaction with the service and the quality of the cars. Overall, Redspot Car Rentals is viewed positively by most consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 12 |
| Sep 24 | 5.0 | 9 |
| Oct 24 | 4.7 | 17 |
| Nov 24 | 4.5 | 13 |
| Dec 24 | 4.9 | 10 |
| Jan 25 | 5.0 | 5 |
| Feb 25 | 4.5 | 11 |
| Mar 25 | 4.7 | 9 |
| Apr 25 | 3.8 | 5 |
| May 25 | 3.4 | 5 |
| Jun 25 | 4.4 | 8 |
| Jul 25 | 4.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Have only booked the car with them right now”
“I booked a car in Perth with Enterprise, they were lovely when I picked it up, fine when I dropped it off with no dam...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | −6% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Redspot Car Rentals is #4 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 3.4).
500 reviews of Redspot Car Rentals. Filter by what matters to you.
Good service at pickup and very easy drop off. No unexpected costs or problems
Generally happy with Red Spot and use them regularly as they are fair value. The car was not ready for pickup at the booked time but did arrive as promised within about 15 minutes. Will use them again - Thank you!
Helpful and excellent customer service. Pick up and drop off was all conducted smoothly and efficiently.
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These guys are always good on price Service can be improved the girl at front kiosk horrible manners and whispering to other customers in front of customers. They didn't have car waiting I waited over an hour but they did compensate in other areas down at the pick up area they were all very helpful there. I will use them again
Poor service from start to finish - pay peanuts and you'll get monkeys. Red Spot's business model is seemingly geared around offering the cheapest price and then making every attempt to charge extra along the way. When we booked online the price quoted for extra baby seats was misleading because there were surcharges per day on top of each seat. When we asked about it we were told there is nothing could be done. We waited for quite some time on arrival to pick up the car, which wasn't ready - very frustrating with two babies that we had pre-booked seats for. Then when we get there the lady behind the desk is adamant that the vehicle we booked wouldn't fit the seats so suggested a bigger car, didn't mention it would cost more until we were almost finished! Then she was quite rude when we insisted on the car we booked, seeing as though the system didn't prevent us from doing so, even said "I told you it wouldn't fit". It fit. Finally she was also rudely telling us that the pre-filled fuel was an opportunity to save money, given the other gouging going on I was apprehensive but agreed to her suggestion. We pre-paid for half a tank at an advertised rate per L well below local areas, however the system isn't based on each vehicles fuel capacity so really is another opportunity to rip you off. We returned it with more fuel than required and were still charged $30 to fill it up. To their credit Red Spot did refund this particular charge, but only after I made a complaint explaining it.
Redspot are awesome, excellent customer service, can’t be beaten on value and quality.
Only issue is we were clearly told on the top dog cover we were covered for tolls by the desk attendant. His words were ‘Go through as many rolls as you want, they are covered by the top dog policy’ only to get a bill 7 days later! Should have got that statement in writing!!!
Great car and nice service!
really dishonest unethical company with dodgy practices. they underwrite car companies like Enterprise rent a car, took our damage liability of $3850 despite the amount agreed to being $2750 and are refusing to send through the final repair report so we cannot finalise the claim from our insurance company. Their excuse is that they are awaiting for the cyclist at fault to make payment which is ridiculous because they have ALREADY taken our money.
The car was perfect, the service ok! No actual gps data.
Wonderful service however the car/option we chose online (top choice) is not the 1 we received
Redspot Car Rentals is an Australian car hire provider that offers a diverse fleet of new model rental vehicles across multiple locations in the country. The company caters to both leisure and business travelers, providing convenient car rental solutions at various airports and city centers, including popular destinations like Sydney, Melbourne, Brisbane, and Canberra. Customers can easily book their rentals online through the company’s website, www.redspot.com.au, allowing for a seamless and efficient rental experience. With a focus on affordability and accessibility, Redspot Car Rentals aims to meet the transportation needs of individuals and groups seeking reliable vehicle options for their journeys. The company’s extensive range of vehicles includes options suited for different travel requirements, ensuring that customers can find the right car for their specific needs.
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