Redspot Car Rentals is an Australian car hire provider that offers a diverse fleet of new model rental vehicles across multiple locations in the country. The company caters to both leisure and business travelers, providing convenient car rental solutions at various airports and city centers, including popular destinations like Sydney, Melbourne, Brisbane, and Canberra. Customers can easily book their rentals online through the company’s website, www.redspot.com.au, allowing for a seamless and efficient rental experience. With a focus on affordability and accessibility, Redspot Car Rentals aims to meet the transportation needs of individuals and groups seeking reliable vehicle options for their journeys. The company’s extensive range of vehicles includes options suited for different travel requirements, ensuring that customers can find the right car for their specific needs.
Redspot Car Rentals generally receives positive feedback from customers, with many praising the friendly and efficient service provided by staff. Reviewers frequently highlight the smooth booking process and the ease of picking up and returning vehicles, noting that the cars are well-maintained and clean.
Specific staff members, such as Jess and Allan, receive commendations for their helpfulness and clear communication. However, some customers express frustration with issues like booking system errors and unexpected charges after returning vehicles, which detracts from the overall experience. Despite these concerns, the majority of reviews reflect satisfaction with the service and the quality of the cars. Overall, Redspot Car Rentals is viewed positively by most consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 12 |
| Sep 24 | 5.0 | 9 |
| Oct 24 | 4.7 | 17 |
| Nov 24 | 4.5 | 13 |
| Dec 24 | 4.9 | 10 |
| Jan 25 | 5.0 | 5 |
| Feb 25 | 4.5 | 11 |
| Mar 25 | 4.7 | 9 |
| Apr 25 | 3.8 | 5 |
| May 25 | 3.4 | 5 |
| Jun 25 | 4.4 | 8 |
| Jul 25 | 4.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Have only booked the car with them right now”
“I booked a car in Perth with Enterprise, they were lovely when I picked it up, fine when I dropped it off with no dam...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | −6% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Redspot Car Rentals is #4 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 3.4).
500 reviews of Redspot Car Rentals. Filter by what matters to you.
After 16 months of hiring car and returning vehicle 6 days into 14 day lease because of breakdown and given replacement vehicle had $600 deducted from my savings account to pay for replacement vehicle wht are you holding my bank details 16 months after vehicle hire complete?????
Redspot took $5544 from my card 3 weeks after I returned the car. And they didn't give any explanation / any reason why they took the money. They didn't reply the email and didn't answer the call. I returned the car in a good condition without any damage, and I refilled the fuel full too.
Absolutely useless Hired a car for Port Lincoln 4 day break 10 mins before going to airport sent us long text including not insured dusk to dawn what a joke Their website didn’t work to register drivers details On hold for 45 mins waiting for someone to answer Adelaide airport representative for Redspot couldn’t get port Lincoln or anybody to answer either as no desk at port Lincoln Useless and went to Avis who sorted it in 4 minutes and cost 50 bucks more Cheap price equals cheap shit service Avis slogan we try a bit harder spot on
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This company is horrendous. They lie to you and promise one thing and do another. Their customer service is equally appalling and distressing. They treat customers very poorly and in a dictatorial fashion by making rude remarks. Our refund has not be returned yet even though we were promised it would be. When they tell you that it will be returned it should be returned on time. But they keep delaying and delaying and then process only a partial refund. I will not trust this company and give them any business in the future as they are untrustworthy. They also have zero customer service because when you call their customer care number it just goes to one of their locations and the reps that answer are incredibly rude and threatening. They try to bully the customer by withholding information from them. Please think before renting with this unethical company.
Terribly unhelpful company. I have sent multiple requests to their claims department for information needed as part of an insurance claim. I have had one response, in nearly two months of chasing, with only half of the requested information provided. I have been continually ignored since, despite attempts to escalate including to their customer service team. Having used other car rental companies in the area, I highly recommend avoiding this one and choosing one of those other companies!
1 star is really a bit generous! I telephoned to make a reservation for a car which I needed urgently to replace a car which had broken down. When I arrived at the depot, car was still being prepared -a minor inconvenience but still frustrating However, worse was to come! I then went to the office and completed all the paperwork, and the end of the process I was asked to provide a second form of identification showing my home address. At no time until that point was I told that such information would be necessary. It would have been easy for me to bring the required information from home had I been told. I offered to provide alternative means of identification, or to look up my professional registration on the Internet, which included my work address but no that was deemed to be sufficient.The staff were unable or inflexible to be able to find a solution which provided you with reassurance required, whilst allowing me to hire a car. I was told by the manager the woman who had taken my phone call had informed me, but I can assure you that she had not. I therefore wasted about an hour unsuccessfully trying to hire a car before walking out with nothing but frustration.
I booked a car in Perth with Enterprise, they were lovely when I picked it up, fine when I dropped it off with no damage and then with no details or communication they charge me over 4000 AUD for damage via Redspot Car Hire Perth. Just stole the money. No details, nothing,so nothing I can dispute, no information on the damage, not money owed from enterprise, just their partners smacking me up the maximum allowed dollar for the excess. I thought by going with a big brand I would avoid this kind of corruption. Avoid at all costs is my advice, they are crooks.
As a walk-up renter at Melbourne airport I was informed that damage waiver and roadside assistance were compulsory. Nowhere in any documentation, on-line or elsewhere, is any mention made of this. Company web site states "What’s a premium location fee (PLF)? It’s a surcharge for those rentals collected from airport and certain downtown locations. This fee is generally snuck in as a hidden cost by our competitors but with us, it’s part of our all-inclusive rate quoted up front." NO IT'S NOT. It's added as a 32% surcharge to the invoice. Registration fees ($7/day) and Contract fee (3.5%) are also added. My $314 Toyota Corolla rental ended up costing $752.
They called me after five days to tell me that I have to pay an additional fee because I am a probationary driver. Initially I was told that the probationary driver fee was covered in that cost, but clearly it was not. I was disappointed to hear that they changed their minds. The person who gave me the car, Isaac is a good guy and very friendly, the company not that much.
Very poor. Made a booking online. Turned up early and was told I’d need to put down $1000 deposit. No mention of this possibility on the website when I made the booking. If there had have been, I could have organised it, or gone with europcar. I’d be unwilling to put that money down due to the very poor reviews on other sites. Whole day was ruined. How on earth their reviews are so different to other sites on here is weird. If you’re foolish enough to book with them, expect surprises.
Would give zero stars if I could. I returned a car with a picture of no damage and a sign off by the return team. Six weeks later I was contacted and told the windshield was damaged and I owed AU$1200. I disputed the claim and sent my photo. HOWEVER, while I thought we were exchanging emails to clear up, my card was charged the full amount. Now they do not respond.
Do not use Redspot for any car rentals. I was charged an additional amount without my pre-authorisation and haven't received an invoice for the charge even after over five weeks. Customer service is unhelpful, and I have been told to write an email to the car rental.
Charged our card $22 randomly after 3 months of our rental and they don't reply to emails to explain why they have done this.
Hello, I always book with Red Spot when I travel to Sydney. However, on the last occasion I was there I was very dissatisfied with the car they provided me with. It had a substantial amount of damage on the body, when I complained the individual there said that’s all they had. I told the employee there that I will never book with Red Spot again.
Terrible business! If one of their fleet cars crashes into your newly acquired 2008 Subaru Forester XT Premium and badly damages it leaving it undriveable, they will refuse to pay for the repairs! Go with any other car rental company!
A dreadful experience. I was not told about the $1000 bond until I picked up the car and the car had pre-existing damage that they didn't bother to disclose. And when I returned it, I was told the car was fine and I would receive all of my bond back, however the following morning, a lady called me and left a message saying it had a flat tyre and I would have to pay for a replacement. Very poor, dishonest service and a tendency to blame the customer for faults well after a car has been returned, meaning the customer is unable to refute their claims. These guys are unethical and shonky. They are advertised as cheaper than their competitors, but are actually far more expensive; they use cunning, underhanded ways of charging extra and they do so in ways the customer is unable to refute. Avoid at all costs.
Still waiting for satisfaction. Rented in Wellington NZ picked up at airport and had to pay much more than the $105 Carflexi balance. Still waiting for the refund for overcharge. Claim that they can not refund to my bankcard that I paid with.🙁 Find it hard to recommend them. The rental name is Alamo should be warned about the cowboys. The car had not been cleaned, the clinking noise was a half full drink bottle under passenger seat and shopping list.
Redspot Car Rentals is an Australian car hire provider that offers a diverse fleet of new model rental vehicles across multiple locations in the country. The company caters to both leisure and business travelers, providing convenient car rental solutions at various airports and city centers, including popular destinations like Sydney, Melbourne, Brisbane, and Canberra. Customers can easily book their rentals online through the company’s website, www.redspot.com.au, allowing for a seamless and efficient rental experience. With a focus on affordability and accessibility, Redspot Car Rentals aims to meet the transportation needs of individuals and groups seeking reliable vehicle options for their journeys. The company’s extensive range of vehicles includes options suited for different travel requirements, ensuring that customers can find the right car for their specific needs.
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