Redspot Car Rentals is an Australian car hire provider that offers a diverse fleet of new model rental vehicles across multiple locations in the country. The company caters to both leisure and business travelers, providing convenient car rental solutions at various airports and city centers, including popular destinations like Sydney, Melbourne, Brisbane, and Canberra. Customers can easily book their rentals online through the company’s website, www.redspot.com.au, allowing for a seamless and efficient rental experience. With a focus on affordability and accessibility, Redspot Car Rentals aims to meet the transportation needs of individuals and groups seeking reliable vehicle options for their journeys. The company’s extensive range of vehicles includes options suited for different travel requirements, ensuring that customers can find the right car for their specific needs.
Redspot Car Rentals generally receives positive feedback from customers, with many praising the friendly and efficient service provided by staff. Reviewers frequently highlight the smooth booking process and the ease of picking up and returning vehicles, noting that the cars are well-maintained and clean.
Specific staff members, such as Jess and Allan, receive commendations for their helpfulness and clear communication. However, some customers express frustration with issues like booking system errors and unexpected charges after returning vehicles, which detracts from the overall experience. Despite these concerns, the majority of reviews reflect satisfaction with the service and the quality of the cars. Overall, Redspot Car Rentals is viewed positively by most consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 12 |
| Sep 24 | 5.0 | 9 |
| Oct 24 | 4.7 | 17 |
| Nov 24 | 4.5 | 13 |
| Dec 24 | 4.9 | 10 |
| Jan 25 | 5.0 | 5 |
| Feb 25 | 4.5 | 11 |
| Mar 25 | 4.7 | 9 |
| Apr 25 | 3.8 | 5 |
| May 25 | 3.4 | 5 |
| Jun 25 | 4.4 | 8 |
| Jul 25 | 4.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Have only booked the car with them right now”
“I booked a car in Perth with Enterprise, they were lovely when I picked it up, fine when I dropped it off with no dam...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | −6% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Redspot Car Rentals is #4 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 3.4).
500 reviews of Redspot Car Rentals. Filter by what matters to you.
The mystery car description is misleading. The staff on duty was not helpful and dismissive. Overall not a pleasant experience. We have been a long time customer and this is the first time we faced the unpleasant experience.
Car pick-up was not inside the terminal as promised on booking.com Instead we had to take a shuttle bus elsewhere. We also got the wrong baby seat. Apart from that it was fine.
Mess up on booking where with a discount code, the confirmation said it would be a full cover deal yet upon arrival, the excess was at $750. The service assistant was lovely and tried to do as much as possible to help but overall her manager said no to honouring the confirmation deal. Car was fine and no problems as such but was disappointing that they couldn’t honour the deal I paid for from the webite.
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Car was not checked in when i returned it to the rental office. It was checked in 24 hours later and i was charged twice. Took several days of back and forth to get the refund. 5 separate invoices were issued for the one rental which was very confusing for my accounts department to process.
Unfortunately we walked around the Sydney airport looking for the Redspot office not knowing that they had changed trading name to Enterprise which delayed us greatly. When we did find the office we discovered the car we booked wasn't available and we received a smaller older car with lots of damage and not very clean. Unlikely to use them again but it's no reflection on the staff who were super friendly and tried hard to help us out.
All I can say is that the condition of the car I received was 2/10. It was dirty and smelly, extreme poor condition...... The car cost me an arm and a leg just for 48hrs rental. I hired the car on a Friday at 11am and returned the car 2 days later on Sunday at 8pm and the company is still charging for tolls over $44 for using the toll going out West twice. What kind of a rip off is that...... Never to be recommended folks
Disappointing service. Excellent vehicle but... charged my Corporate card instead of my personal card despite me presenting the personal card at the counter to ensure no mistakes were made. Then continued to charge corporate card on my account despite being corrected. Then charged an infringement to the wrong person. And several weeks following the actual hire, they’re still charging me road tolls, TO MY CORPORATE CARD. I was in a world of trouble at my place of employment because of card violations and it’s cost me over 100GBP to make calls to rectify their mess... because they never answer emails. Quite honestly, diabolical service.... Would avoid in future :-((
We received really poor customer service in the Sydney airport location (the one outside not in the terminal). Yes I had made a small time collection error when booking online however their option was to charge me an additional $250 for it. So I said don't worry, I cancelled the booking online, then rebooked the same car with the correct pick-up times and it was even cheaper than my original booking. They then forgot to give me my drivers licence back, didn't offer any apologies or upgrade, didn't ask if I wanted additional drivers so had to redo the paperwork once I asked as I'd had paid for Top Dog cover and the total attitude of the attendant was that I was annoying, this entire situation cost me an additional 1.5hrs of my time. Don't think I'll hire through them again.
I booked through the Redspot website as I had done quite a number of times in the past albeit not for a while. All went smoothly for a vehicle at the all-inclusive rate pick-up at SYD. Well, we get to the airport and there's no Redspot to be seen. Walking from terminal 2 to 3 and back again, including going through the carparks, proved fruitless. We finally ask someone who tells us that they've been bought out and changed their name! (news to their website apparently). We only found this out by chance asking at a desk marked 'Enterprise' and were told by a nice person who was on their lunch break. Enterprise however just so happened to be the new name. We finally found the right office. When at the desk we were asked if we would like to add a driver (over 25 years) so we said yes. The car was brought to us but the price was significantly higher. When queried they said it was because of the extra driver but no mention of more money was made when we were asked. The extra driver was removed and still the price didn't match the booked fee. I was told they'd 'manually' adjust it afterwards but they didn't. Roadside assistance was also included on the website but not in the rental agreement when picking up. No one seemed to know what the website offered, what the email booking advice looked like, or that it might be confusing to call yourself one thing online and something else at the airport. Oh, and their computer systems keeping freezing them out and were slow when not. Throughout this I was given a well-meant but unesscesqary history of the company and how head office don't understand etc etc (no offence but I really don't care, i just want a vehicle not corporate history). Then I was taken outside to inspect the body when it didn't matter in practice as I had the top damage waiver deal. Pushing an hour before being able to drive out of the terminal! The half tank petrol price offer was the one convenient thing. Never had an issue before and most likely won't again as will stick with Thrifty next time.
BOOKED A CAR AT AIRPORT FOR 1 DAY AS HAD BUSINESS FOR DAY. PICK UP TME WAS 10-30AM I ARIIVED JUST B4. LEFT AIPORT WITH THE CAR I REQUIRED AT 12-25PM I HAD MISED ALL MY APPTS. I HAD EXTRA COSTS INVOLVED 2 EXTRA NIGHTS ACCOM 2 EXTRA DAY CAR HIRE. I GAVE A COURTESY CALL ON THE SAT AS CAR WAS DUE BACK AT 12NOON.. MY AM APPT RUNNING LATE DUE... THEN HAD TRAFIC ON WAY TO AIRPORT … I NOTIFIED VIA EMAIL AS CALLING THEM WAS VIRTUALLY IMPOSIBLE AS THEY NEVER ANSWER THE PHONES. THEY STREESSED ME BY TELLING ME I WAS UP FOR ANOTHER DAY RE CAR HIRE... I WAS STRESSED AS I LOST THE DEAL I WENT FOR. HE WHOLE SCENARIO HAD A DOMINO AFFECT & TO TOP IT OF AS I PARKED THE CAR IN THE DEPOT I MANGED TO SCRAP THE CAR ON THE CONCRETE PILLAR A LOSS ALL ROUND FOR ME . ALL BECAUSE I FEEL REDSPIO OR ENTERPRISE AS THEY CHANGED THEIR NAME ...WAS NOT ACCOMODATING AS PER MY REQUEST IN MY BOOKING. HAD I BEEN GIVEN A COURTESY CALL TO SAY THEY DID NOT HAVE A CAR FOR ME I WOULD HAVE ARRANGED ANOTHER & BEEN ABLE TO MEET WITH MY DAYS SCHEDUALE & HEADED BACK TO MELB AS PLANNED THE SAME DAY, AS I HAVE DONE SEVERAL TIMES BEFORE. VERY DISAPPOINTED IN THE SERVICE AS THEY DID NOT TAKE ANY RESPONSIBILITY FOR THEIR PART IN CAUSING ME THE KAOS ON THAT PARTICLAR DAY . MY BUSINESS TRIP .
Hi, firstly I don’t like leaving bad reviews but sadly in this instance I feel like I was wrongly charged $494 after having a confirmed quote $399.83...? I was rudely surprised that the reason I chose “Redspot” was due to the “no tolls expense” only to find out that I was being charged, massive disappointment considering Sydney & it’s ever frequent expensive tolls !! The only positive, to come out of this experience was the free upgrade - period !!
Redspot Car Rentals is an Australian car hire provider that offers a diverse fleet of new model rental vehicles across multiple locations in the country. The company caters to both leisure and business travelers, providing convenient car rental solutions at various airports and city centers, including popular destinations like Sydney, Melbourne, Brisbane, and Canberra. Customers can easily book their rentals online through the company’s website, www.redspot.com.au, allowing for a seamless and efficient rental experience. With a focus on affordability and accessibility, Redspot Car Rentals aims to meet the transportation needs of individuals and groups seeking reliable vehicle options for their journeys. The company’s extensive range of vehicles includes options suited for different travel requirements, ensuring that customers can find the right car for their specific needs.
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