Blake

Apr 25, 2018

Poor service from start to finish - pay peanuts and you'll get monkeys.

Poor service from start to finish - pay peanuts and you'll get monkeys. Red Spot's business model is seemingly geared around offering the cheapest price and then making every attempt to charge extra along the way. When we booked online the price quoted for extra baby seats was misleading because there were surcharges per day on top of each seat. When we asked about it we were told there is nothing could be done. We waited for quite some time on arrival to pick up the car, which wasn't ready - very frustrating with two babies that we had pre-booked seats for. Then when we get there the lady behind the desk is adamant that the vehicle we booked wouldn't fit the seats so suggested a bigger car, didn't mention it would cost more until we were almost finished! Then she was quite rude when we insisted on the car we booked, seeing as though the system didn't prevent us from doing so, even said "I told you it wouldn't fit". It fit. Finally she was also rudely telling us that the pre-filled fuel was an opportunity to save money, given the other gouging going on I was apprehensive but agreed to her suggestion. We pre-paid for half a tank at an advertised rate per L well below local areas, however the system isn't based on each vehicles fuel capacity so really is another opportunity to rip you off. We returned it with more fuel than required and were still charged $30 to fill it up. To their credit Red Spot did refund this particular charge, but only after I made a complaint explaining it.