Poor and pushy service
Was told I can only hire the care if I take complete cover for the car.

Redspot Car Rentals is an Australian car hire provider that offers a diverse fleet of new model rental vehicles across multiple locations in the country. The company caters to both leisure and business travelers, providing convenient car rental solutions at various airports and city centers, including popular destinations like Sydney, Melbourne, Brisbane, and Canberra. Customers can easily book their rentals online through the company’s website, www.redspot.com.au, allowing for a seamless and efficient rental experience. With a focus on affordability and accessibility, Redspot Car Rentals aims to meet the transportation needs of individuals and groups seeking reliable vehicle options for their journeys. The company’s extensive range of vehicles includes options suited for different travel requirements, ensuring that customers can find the right car for their specific needs.
Redspot Car Rentals generally receives positive feedback from customers, with many praising the friendly and efficient service provided by staff. Reviewers frequently highlight the smooth booking process and the ease of picking up and returning vehicles, noting that the cars are well-maintained and clean.
Specific staff members, such as Jess and Allan, receive commendations for their helpfulness and clear communication. However, some customers express frustration with issues like booking system errors and unexpected charges after returning vehicles, which detracts from the overall experience. Despite these concerns, the majority of reviews reflect satisfaction with the service and the quality of the cars. Overall, Redspot Car Rentals is viewed positively by most consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 12 |
| Sep 24 | 5.0 | 9 |
| Oct 24 | 4.7 | 17 |
| Nov 24 | 4.5 | 13 |
| Dec 24 | 4.9 | 10 |
| Jan 25 | 5.0 | 5 |
| Feb 25 | 4.5 | 11 |
| Mar 25 | 4.7 | 9 |
| Apr 25 | 3.8 | 5 |
| May 25 | 3.4 | 5 |
| Jun 25 | 4.4 | 8 |
| Jul 25 | 4.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Have only booked the car with them right now”
“I booked a car in Perth with Enterprise, they were lovely when I picked it up, fine when I dropped it off with no dam...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | −6% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Redspot Car Rentals is #4 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 3.4).
500 reviews of Redspot Car Rentals. Filter by what matters to you.
Was told I can only hire the care if I take complete cover for the car.
Nav system not working, no radio for the 16hr journey, designated delivery carpark was too low for the van
They took extra money a few weeks later without my authorization, had to cancel my credit card they are not trustworthy am disputing the transaction
The front counter was easy to find. The car was great. We did not see anywhere where it said we would be charged an extra $200 on top of our car hire fee. I realise this is expected to be returned minus any tolls etc however knowing this beforehand would have been appreciated. When we returned the car, there was no one manning the phones. We dropped it off when the rentals was apparently open however we tried to call multiple times and no answer. We were not given instructions on what would happen at drop off.
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The Car was fantastic. Delays in the your bus service to and from the airport and pickup point extended over an hour and a half mostly in the hot afternoon sun. I understand that there are changes in domestic, and the staff where trying, a second bus would have helped
On picking up our rental vehicle we were told we had to pay an additional $11.00 per day for an additional driver. When i questioned this I was told it was because I booked through Red Spot & if I had of booked through Enterprise it wouldn’t have applied!!!!!!
The customer service was great on arrival and drop off very polite and friendly staff. The car on the other hand was dirty almost pass for filthy. I don't know if they forgot to clean the car after the previous user but was terrible. Other than that I was satisfied with my experience.
Overall, I'm happy with Redspot and their customer service. What I was disappointed was that I had a punctured tire, I had driven to the cottage at Yarra Valley and the next morning, I found the back driver side tire was flat. When I called the roadside assistance, they said it will take some time and if we could drive the car to get the tire fixed, it would be quicker, and the cost of the replacement would be reimbursed at the office when we return the car. However, when we returned the car, they told us a different story saying that the tire puncture is a human error hence not reimbursed-able. When I questioned why I was told by the manager a different point, they told me the roadside assistance does not know all the policies of Redspot???? But I did not choose the roadside assistance, this is the number given on your pamphlet to call, so they should know what is or not reimburse-able and they should know your policies or at least tell me to call the office then to check what is or not reimbursed. This misinformation only costs me $40 luckily, if it was something worse, we would have had a real problem. And you could lower your location charge as well. I guarantee you'll triple your business.
Okay so the offering of Redspot is excellent. What is very troubling is that when you get to the Airport their is no Redspot, you have to find Enterprise. Redspot doesn't make it clear, I booked with Redspot, why would I go look for enterprise? The email you send, didn't highlight this either. At the Airport, put something on the sign!
I was on a early flight. No one was at the desk. Directions left on the desk would have been nice. Then I crossed the road to next offic e no one there. Then I came back again after ringing redspot and found the office. I was with another couple. Very frustrating I'm afraid. Then they tried to charge me for an added driver which was part of my deal. And then the GPS was in another language.
Redspot car rental is pretty good. Car was reasonably clean but not fabulously clean. The service was reasonably seamless. The pricing is ok no the cheapest and its difficult to find them at Sydney Airport because they don't use the name Redspot on their signage.
Service was good and professional on pick up, wouldnt recommend the Mitsubishi Mirage as a hire car as its a guttless piece of crap. Returning car was easy enough except the next day they called me to see where their vehicle was. Sorry guys it wouldnt fit in my bag and onto my international flight.
Issues were on first pickup of the vehicle, vehicle was not ready and told me to wait 10 minutes, I replied tired and a bit sarcastic that they mean an hour? They said no, 10 minutes... 45 minutes later they told me the car is being brought down, at the 55 minute mark the car was there. Car had suspension issues at highway speed that we observed the next day and I had to drive all the way back to the airport to exchange it the day after that. I just thought someone would have brought the replacement to me in Melbourne, since they had a car to drive back. Anyhow, once we got the second car, everything went smooth after that. Just a really rough start and compliance-based customer service rather than trying to serve. For a National Executive Elite member, I thought there might be a little more effort to make things right with less effort from the customer.
Redspot Car Rentals is an Australian car hire provider that offers a diverse fleet of new model rental vehicles across multiple locations in the country. The company caters to both leisure and business travelers, providing convenient car rental solutions at various airports and city centers, including popular destinations like Sydney, Melbourne, Brisbane, and Canberra. Customers can easily book their rentals online through the company’s website, www.redspot.com.au, allowing for a seamless and efficient rental experience. With a focus on affordability and accessibility, Redspot Car Rentals aims to meet the transportation needs of individuals and groups seeking reliable vehicle options for their journeys. The company’s extensive range of vehicles includes options suited for different travel requirements, ensuring that customers can find the right car for their specific needs.
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