Redspot Car Rentals is an Australian car hire provider that offers a diverse fleet of new model rental vehicles across multiple locations in the country. The company caters to both leisure and business travelers, providing convenient car rental solutions at various airports and city centers, including popular destinations like Sydney, Melbourne, Brisbane, and Canberra. Customers can easily book their rentals online through the company’s website, www.redspot.com.au, allowing for a seamless and efficient rental experience.
With a focus on affordability and accessibility, Redspot Car Rentals aims to meet the transportation needs of individuals and groups seeking reliable vehicle options for their journeys. The company’s extensive range of vehicles includes options suited for different travel requirements, ensuring that customers can find the right car for their specific needs.
Redspot Car Rentals has a positive customer experience.
Redspot Car Rentals generally receives positive feedback from customers, with many praising the friendly and efficient service provided by staff. Reviewers frequently highlight the smooth booking process and the ease of picking up and returning vehicles, noting that the cars are well-maintained and clean.
Read full summaryShow less
Specific staff members, such as Jess and Allan, receive commendations for their helpfulness and clear communication. However, some customers express frustration with issues like booking system errors and unexpected charges after returning vehicles, which detracts from the overall experience. Despite these concerns, the majority of reviews reflect satisfaction with the service and the quality of the cars. Overall, Redspot Car Rentals is viewed positively by most consumers.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.3
1,000
100%
● Low
4.3 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.4
12-month avg
4.6
All-time
4.3
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.3
12
Sep 24
5.0
9
Oct 24
4.7
17
Nov 24
4.5
13
Dec 24
4.9
10
Jan 25
5.0
5
Feb 25
4.5
11
Mar 25
4.7
9
Apr 25
3.8
5
May 25
3.4
5
Jun 25
4.4
8
Jul 25
4.9
9
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 405 positive reviews
Customer service50%
203 mentions
Prices & value22%
89 mentions
Easy to use22%
88 mentions
Friendly staff19%
77 mentions
“Have only booked the car with them right now”
On “Customer service” · Jul 5, 2025
Top complaintsof 71 negative reviews
Charges38%
27 mentions
Customer service35%
25 mentions
Payment issues31%
22 mentions
Damaged20%
14 mentions
“I booked a car in Perth with Enterprise, they were lovely when I picked it up, fine when I dropped it off with no dam...”
On “Charges” · Oct 14, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
Overall rating and review count for this company and similar companies
I ordered a Holden Captiva but got something else and charged for fuel when the tank was full.
I ordered a Holden Captiva. Upon arrival at the Redspot Melbourne Airport Office I was told no Holden Captova's are available and the small find print on the reservations says 'or similar'
Redspot believe a Toyota Terrgao is similar to the Holden Captive. One being a Van and the other a SUV?
Upon return of the Toyota Terago I had filled the fuel tank.
Redspot charged me half a tank of fuel even when it was not necessary. I complained to the Redspot Duty Manager Chris at Melbourne Airport.
I do not trust this car hire company. They are unprofessional and rogues. Be warned and do not use them.
HIDDEN CHARGES DO NOT TRUST
I booked a car online. all good when i got to airport to pick it up. 3x times the cost. including a 'contract fee' (whats that ) and $1000 deposit which, when i complained as the last straw they dropped to $500 but they still haven't refunded. DO NOT TRUST unless you like paying $1900 for 2 day car rental
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I was told by the staff that damage done to the car would not be billable to me. When I went to exchange the car, they denied ever reading my email even though they responded to it saying that I didn’t owe any payment for the damages. When I told showed the email chain with evidence that I was told this, they still denied ever being told about the situation and didn’t care what they previously told me (in writing).
31/05/19 Chris WILLLIAMSON who is the manager and head of the South East Queensland Division of Red Spot and Dan Mekler who is the CEO have refused to provide me with a tax invoice, Reciept and a way to pay settle my account. Instead I was told that they didn't want payment yet have fraudulently claimed that they haven't recieved a payment yet are BREAKING THE LAW AND LEGISLATION by refusing to provide the information that I have requested. DO NOT RENT FROM THESE FRAUDSTERS!!!!!
SCAMMERS AND FRAUDSTERS
31/05/19 Chris WILLLIAMSON who is the manager and head of the South East Queensland Division of Red Spot and Dan Mekler who is the CEO have refused to provide me with a tax invoice, Reciept and a way to pay settle my account. Instead I was told that they didn't want payment yet have fraudulently claimed that they haven't recieved a payment yet are BREAKING THE LAW AND LEGISLATION by refusing to provide the information that I have requested. DO NOT RENT FROM THESE FRAUDSTERS!!!!!
WARNING DO NOT RENT FROM THESE FRAUDSTERS!!! I hired a vehicle from Red Spot and had been hiring long term from them. My wife and I were on our way to my doctor because I have chronic Crohn's and have a 10cm stricture in my bowel and am waiting to have surgery. We were unaware the hire company had been trying to get in contact as they usually took a payment for the period of a week which we had done and did not think there was anything owing and were unaware they had been trying to get in contact, which had not been an issue in the past. All of their listed email addresses bounce back and all of my attempts to contact them by phone had been ignored. I had to call in excess of 15-20 times on occasion because their one listed phone number for Brisbane airport would ring out and there was no where to leaven a message. After trying that day and the previous day without success to contact them we were pulled over by the police and arrested at gun point. No apologies or explanation, they even lied to the police and said they had report the vehicle stolen on the 25th of April because of non payment yet we have proof that a payment was taken on this date. They also told the police that we paid for the entire period up front which was also a blatant lie and as a consequence we were both arrested and held for several hours where I was denied my medication and proper decent human treatment. There was some minor damage to the vehicle and since this has occurred I have tried every day for 3 weeks to get in contact with Red Spot to find out how much is owed and how I can pay the balance of what is owing. I spoke to a very friendly Manager by the name of Brenton who could not believe our story and said in these circumstances the charges are usually dropped once contact is made and the vehicle is returned and could not understand why Chris Williamson had locked my file and would not return emails of phone calls. I have tried phoning multiple times per day since the incident and followed up with emails. I have only had one call back and no information has been sent to me, I do not have a way to make payment and until today had no idea what was outstanding until I received the brief of evident from the prosecution. They claim there is $4,400 owing and no payment has been made yet they have deducted $1,000 which has not been reflected and they will not return emails, phone calls or any kind of communication to get this matter sorted and finalised. I have also tried contacting the CEO Dan Mekler without success who responded by phone to an employee and said I would need to speak with Chris Williamson who is handeling the matter but ignores all phone calls and emails. I have left countless voicemails and emails which have gone unanswered and fail to understand why they don’t want a speedy resolution or payment for what is owing. The only conclusion that I can come too is that they are trying to stitch me up which I think is disgraceful. I have made every attempt to get this matter resolved and think it’s disgraceful they would treat a customer this way. They don’t care about customers, they treat people like dirt and even when they try and do the right thing they seem more interested in seeing people punished. It’s not a company I will ever do business with again, I was a good paying customer and have never been treated like this by any other company in my entire life. They don’t deserve your business and they simply don’t care, it’s all about the dollars and cents to these people. BEWARE AND HIRE AT YOUR OWN RISK
Tried to charge me double - 1 hr discussion followe
First of all, it’s not clear anywhere on your website the Redspot “doesn’t exist anymore”.
Took me precious time, on a Sunday night, after a 13hrs trip that I should actually be looking for this unknown company booth called Enterprise. How am I suppose to know it???
After realising where I should go, the real problem started. The attendant knew nothing about my booking price. He in fact would have charged me double for those 11 days if I haven’t asked for the final price.
It took me 1 full hour of back and forward discussions where I have to simulate a similar booking online using my phone for the gentleman to accept the quoting written down on my booking confirmation.
I’ve used Redspot in the past mainly due to the “no surprises “ experience. Guess what...surprise, you’ll pay double now!!
Not 1 phone call or correspondence follow that experience. No acknowledgement of this serious issue by the company whatsoever.
I wouldn’t even think of using your services in the future for the lack of transparency and serious technical glitches.
Terrible tried to charge more than web confirmed print out once at airport ridiculous company wasn't redspot at airport was another brand which wasn't signposted and the agent was absent
DO NOT USE THIS COMPANY
The worst car hire firm I have ever used. Unprofessional, faked damage on the car after we left for $550 for a black mark (which we didn’t do). I hope you read this before booking with these cowboys!!
Really disappointing experience. My flight arrived 45 minutes late to Sydney however inexplicably Redspot did not have my car ready. I waited almost an hour (with many other frustrated customers) and then got given a small car (I had booked and paid for an Intermediate). So I missed my meetings, got a small car and Redspot offered me nothing - not even the refund between the tariffs. The next day I received an Invoice for toll usage.
In future I will book with a more reliable operator.
I had to wait 45 minutes for my car (which was larger than the car I had ordered online). I was told it would be another 5 minutes and then had to walk inside after 10 minutes as I was going to be late for a meeting. When the guy called up the wash bay to see where it was, it was going to be another 15 minutes. I had to request a refund and walk away as I couldn't wait any longer. The staff were pleasant but overall, the place was disorganised.
Watch Out.
I started renting an Enterprise car through Redspot in August. I'm still waiting for the credit of over $800 from the early return on March 4th. With all this rental time you'd think I accumulated a lot of reward points. Nope, still waiting to see those points...
Worst experience!! Single mother of a 2 year old and the most horrible start to our "holiday"!!! WORST EXPERIENCE EVER!!!
Would NEVER even think about booking with this company EVER AGAIN!! Single mother with a 2 year old son and booked a hire car a month in advance and spoke to someone over the phone regarding the details, being baby seat for a 2 year old and I was told by a friendly staff member that everything was good to go. Gave our flight number in the online order and everything so they knew EXACTLY when we were coming. Carrying two suitcases, two bags and my 2 year old son I expected this to be the easiest part of our trip, but I was regrettably wrong !! We arrived at the front desk only to be told that there were NO BABY SEATS and my worst nightmare quickly became a reality!!! I burst into tears asking what they expected me to do and the staff member not knowing what to say tood me "I don't know" I continued to cry not believing my ears and that we were at square one because of this companies discrepancy I was stranded with my 2 year old son until avis car rentals were able to help us out with our basic requirements because they felt so sorry for what had happened to us and after not being able to control my emotions for 2 hours unsure of what to do as I out my wholehearted trust into the organisation of our events with this company at the Sydney airport!! NEVER AGAIN!!! It was hard enoughgettijg around with our luggage and a small child who had his first flight and very upset and tired of sitting in a plane for 4 hours only to be turned away with no further help or advice or even an apology!! Most horrible start to our "holiday" that I will never forget. Never a good review on my part and wouldn't even give one start but just so others know especially when travelling with small children that this company had no remorse and no compassion or responsibility taken for their fault and we were turned away regardless of our booking made 1 month ago they did not account for their online booking with us and I am forever regretful!!! Nothing to be grateful for whatsoever they did nothing for us not even a suggestion they watched me struggle with our bags out the door as we left with no way of getting to where we needed to go for our 10 day holiday!!
Worst rental car company.
I pick up the car from Redspot at the 2018.12.05 Sydney Airport.
When I made a reservation for a car, I bought a full cover insurance in advance, but the redspot representative said that if I did not buy insurance from Redspot, the access is AUD 4,400 and that I have to buy insurance unconditionally. She said AUD36 a day. When I wasn't able to decide, the person in charge spoke up.So when I bought the insurance, she paid a lot of the extra money that I didn't explain to me.
After paying the total AUD1427.59 for the car, my friends called me and said they would cancel it because the price was ridiculous, but Rebecca, the person in charge, said, "I can't cancel it."
And she told me that he would cancel about AUD200, but only AUD41.58 was cancelled.
So I kept contacting Redspot and while I was talking to many people, a man said it was possible to cancel if I had contacted him within five days.
I have already asked to cancel several times, but no one has said it is possible.
Finally, Redspot booked the new car and returned it to the airport because they said that if they returned the car and rescheduled the new car, they would cancel the insurance for the remaining date.
On the 10th day since I booked a car, I was going to return the car at Sydney Airport, and the person in charge said, "I will cancel the AUD551 on the day when the car was originally scheduled to be returned by 27.DEC.2018."
While returning the car, I told the person in charge that I could cancel only AUD388.91," he said. "I already cancelled AUD388.91."
I asked for a receipt.
There was a mistake in the calculation on the receipt.
Redspot officials kept changing and lying.
And so far, the amount of refunds on my card has not been cancelled. He told me clearly that it had been cancelled.
I heard that the person in charge sent me the details and receipt of the card cancellation by my email, but I did not receive it yet, and I checked my email again and informed you that I will send the email again.
I can't believe what Redspot officials say.
Reading the reviews, I think there are a lot of people who have been swindled out of insurance.
I will also post my experiences on social networking sites and let others share them.
--------------------------------------------------------------------------------------
The above e-mail content is what I inquired about, but I still haven't heard from you since two months passed. I hope you'll get in touch soon.
Good luck finding them at Sydney airport. Nobody at the terminal desk and poor signage so 45 mins of wandering around before we found them. Apparently they have been bought out - put up a sign then!!
Even worse, they had moved for the drop-off three days later (they never thought to mention that). Another 45 mins wasted, this time driving out the petrol we had filled the car with. Heaven forbid that they would answer their phones when you need help - apparently too busy!
Shocking service and communication! I haven't received the final bill but I have a feeling that I will be in for another nasty shock.
Booked through Jetstar and will never use them again!!
I wish I could give a review in negative, firstly they do not open up about the contract as I am still being charged after a month of my rental. Secondly despite of a kind request to please ask before charging me a toll fee they direct debit it. Its by far my worst car rental experience. For the fine as well they are charging to notify me that I have a gotta fine. Plus the airport customer service desk is soo arrogant that they don't cater to any of your request. Had I not booked online I would have never got into this trap.
Car was extremely dirty. Only booking total did NOT match anywhere close to the expense of the rental cost. Was hard to talk to anyone during the check in process.
Still amounts are being charged after renting a car. Difficult to contact company (phone and mail), and if on phone they send you constantly to other people. Money for toll roads in Australia, paid much more than the amounts mentioned on the bill. Don't rent via Enterprise / Redspot. We traveled with a group of 24 people and rented for business reasons 3 cars for 2 weeks.
Redspot Car Rentals is an Australian car hire provider that offers a diverse fleet of new model rental vehicles across multiple locations in the country. The company caters to both leisure and business travelers, providing convenient car rental solutions at various airports and city centers, including popular destinations like Sydney, Melbourne, Brisbane, and Canberra. Customers can easily book their rentals online through the company’s website, www.redspot.com.au, allowing for a seamless and efficient rental experience.
With a focus on affordability and accessibility, Redspot Car Rentals aims to meet the transportation needs of individuals and groups seeking reliable vehicle options for their journeys. The company’s extensive range of vehicles includes options suited for different travel requirements, ensuring that customers can find the right car for their specific needs.
