Leo

May 21, 2019

Tried to charge me double - 1 hr discussion followe

First of all, it’s not clear anywhere on your website the Redspot “doesn’t exist anymore”. Took me precious time, on a Sunday night, after a 13hrs trip that I should actually be looking for this unknown company booth called Enterprise. How am I suppose to know it??? After realising where I should go, the real problem started. The attendant knew nothing about my booking price. He in fact would have charged me double for those 11 days if I haven’t asked for the final price. It took me 1 full hour of back and forward discussions where I have to simulate a similar booking online using my phone for the gentleman to accept the quoting written down on my booking confirmation. I’ve used Redspot in the past mainly due to the “no surprises “ experience. Guess what...surprise, you’ll pay double now!! Not 1 phone call or correspondence follow that experience. No acknowledgement of this serious issue by the company whatsoever. I wouldn’t even think of using your services in the future for the lack of transparency and serious technical glitches.