Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.3	1,000	100%		● Low

4.3 / 5 overall

1,000 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 4.4
12-month avg: 4.6
All-time: 4.3
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Booking	Trend	Reviews
Redspot Car RentalsThis company	4.3 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	3.8 out of 5 (good)	3.4 out of 5 (fair)	−6%	1,000
Lava Car Rental	4.6 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	4.6 out of 5 (good)	4.6 out of 5 (good)	—	1,000
Routes Car Rental	3.4 out of 5 (fair)	100 out of 100	3.6 out of 5 (good)	2.4 out of 5 (poor)	2.4 out of 5 (poor)	—	1,000
GO Rentals New Zealand	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.4 out of 5 (good)	4.5 out of 5 (good)	—	1,000
Wiber Rent a Car	4.6 out of 5 (good)	67 out of 100	4.8 out of 5 (good)	4.8 out of 5 (good)	3.8 out of 5 (good)	—	998

Bottom line: Redspot Car Rentals is #4 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 3.4).

Julian

1 review

May 31, 2019

WARNING DO NOT RENT FROM THESE…

WARNING DO NOT RENT FROM THESE FRAUDSTERS!!!   I hired a vehicle from Red Spot and had been hiring long term from them. My wife and I were on our way to my doctor because I have chronic Crohn's and have a 10cm stricture in my bowel and am waiting to have surgery. We were unaware the hire company had been trying to get in contact as they usually took a payment for the period of a week which we had done and did not think there was anything owing and were unaware they had been trying to get in contact, which had not been an issue in the past. All of their listed email addresses bounce back and all of my attempts to contact them by phone had been ignored. I had to call in excess of 15-20 times on occasion because their one listed phone number for Brisbane airport would ring out and there was no where to leaven a message. After trying that day and the previous day without success to contact them we were pulled over by the police and arrested at gun point. No apologies or explanation, they even lied to the police and said they had report the vehicle stolen on the 25th of April because of non payment yet we have proof that a payment was taken on this date. They also told the police that we paid for the entire period up front which was also a blatant lie and as a consequence we were both arrested and held for several hours where I was denied my medication and proper decent human treatment. There was some minor damage to the vehicle and since this has occurred I have tried every day for 3 weeks to get in contact with Red Spot to find out how much is owed and how I can pay the balance of what is owing. I spoke to a very friendly Manager by the name of Brenton who could not believe our story and said in these circumstances the charges are usually dropped once contact is made and the vehicle is returned and could not understand why Chris Williamson had locked my file and would not return emails of phone calls. I have tried phoning multiple times per day since the incident and followed up with emails. I have only had one call back and no information has been sent to me, I do not have a way to make payment and until today had no idea what was outstanding until I received the brief of evident from the prosecution. They claim there is $4,400 owing and no payment has been made yet they have deducted $1,000 which has not been reflected and they will not return emails, phone calls or any kind of communication to get this matter sorted and finalised. I have also tried contacting the CEO Dan Mekler without success who responded by phone to an employee and said I would need to speak with Chris Williamson who is handeling the matter but ignores all phone calls and emails. I have left countless voicemails and emails which have gone unanswered and fail to understand why they don’t want a speedy resolution or payment for what is owing. The only conclusion that I can come too is that they are trying to stitch me up which I think is disgraceful. I have made every attempt to get this matter resolved and think it’s disgraceful they would treat a customer this way. They don’t care about customers, they treat people like dirt and even when they try and do the right thing they seem more interested in seeing people punished. It’s not a company I will ever do business with again, I was a good paying customer and have never been treated like this by any other company in my entire life. They don’t deserve your business and they simply don’t care, it’s all about the dollars and cents to these people. BEWARE AND HIRE AT YOUR OWN RISK

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Craig

1 review

May 4, 2019

I booked through the Redspot website as…

I booked through the Redspot website as I had done quite a number of times in the past albeit not for a while. All went smoothly for a vehicle at the all-inclusive rate pick-up at SYD. Well, we get to the airport and there's no Redspot to be seen. Walking from terminal 2 to 3 and back again, including going through the carparks, proved fruitless. We finally ask someone who tells us that they've been bought out and changed their name! (news to their website apparently). We only found this out by chance asking at a desk marked 'Enterprise' and were told by a nice person who was on their lunch break. Enterprise however just so happened to be the new name. We finally found the right office. When at the desk we were asked if we would like to add a driver (over 25 years) so we said yes. The car was brought to us but the price was significantly higher. When queried they said it was because of the extra driver but no mention of more money was made when we were asked. The extra driver was removed and still the price didn't match the booked fee. I was told they'd 'manually' adjust it afterwards but they didn't. Roadside assistance was also included on the website but not in the rental agreement when picking up. No one seemed to know what the website offered, what the email booking advice looked like, or that it might be confusing to call yourself one thing online and something else at the airport. Oh, and their computer systems keeping freezing them out and were slow when not. Throughout this I was given a well-meant but unesscesqary history of the company and how head office don't understand etc etc (no offence but I really don't care, i just want a vehicle not corporate history). Then I was taken outside to inspect the body when it didn't matter in practice as I had the top damage waiver deal. Pushing an hour before being able to drive out of the terminal! The half tank petrol price offer was the one convenient thing. Never had an issue before and most likely won't again as will stick with Thrifty next time.

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Month	Average	Reviews
Aug 24	4.3	12
Sep 24	5.0	9
Oct 24	4.7	17
Nov 24	4.5	13
Dec 24	4.9	10
Jan 25	5.0	5
Feb 25	4.5	11
Mar 25	4.7	9
Apr 25	3.8	5
May 25	3.4	5
Jun 25	4.4	8
Jul 25	4.9	9

Redspot Car Rentals reviews & trust report

Redspot Car Rentals has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 405 positive reviews

Top complaintsof 71 negative reviews

How it compares

Reviews

Customer reviews (1,000)

Great device and price

our experience with red spots service…

Scammers don’t rent with them seriously!!

Alternatives to Redspot Car Rentals

Lava Car Rental

Routes Car Rental

GO Rentals New Zealand

Wiber Rent a Car

Snap Rentals

JUCY Rentals

The CrowdTrust Experience⭐

SCAMMERS AND FRAUDSTERS

WARNING DO NOT RENT FROM THESE…

Poor Customer Service or care

Great customer service and pricing…

Tried to charge me double - 1 hr discussion followe

Awesome service

Awesome staff in Sydney so easy to deal…

Unavailable car & no customer service reply

The rental went great

I booked through the Redspot website as…

Good Service & Good Rates

Great product and service.....

I was on a early flight

KAOS EXPERIENCE

Terrible tried to charge more than web…

DO NOT USE THIS COMPANY

Really disappointing experience

About Redspot Car Rentals

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