Redspot Car Rentals is an Australian car hire provider that offers a diverse fleet of new model rental vehicles across multiple locations in the country. The company caters to both leisure and business travelers, providing convenient car rental solutions at various airports and city centers, including popular destinations like Sydney, Melbourne, Brisbane, and Canberra. Customers can easily book their rentals online through the company’s website, www.redspot.com.au, allowing for a seamless and efficient rental experience. With a focus on affordability and accessibility, Redspot Car Rentals aims to meet the transportation needs of individuals and groups seeking reliable vehicle options for their journeys. The company’s extensive range of vehicles includes options suited for different travel requirements, ensuring that customers can find the right car for their specific needs.
Redspot Car Rentals generally receives positive feedback from customers, with many praising the friendly and efficient service provided by staff. Reviewers frequently highlight the smooth booking process and the ease of picking up and returning vehicles, noting that the cars are well-maintained and clean.
Specific staff members, such as Jess and Allan, receive commendations for their helpfulness and clear communication. However, some customers express frustration with issues like booking system errors and unexpected charges after returning vehicles, which detracts from the overall experience. Despite these concerns, the majority of reviews reflect satisfaction with the service and the quality of the cars. Overall, Redspot Car Rentals is viewed positively by most consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 12 |
| Sep 24 | 5.0 | 9 |
| Oct 24 | 4.7 | 17 |
| Nov 24 | 4.5 | 13 |
| Dec 24 | 4.9 | 10 |
| Jan 25 | 5.0 | 5 |
| Feb 25 | 4.5 | 11 |
| Mar 25 | 4.7 | 9 |
| Apr 25 | 3.8 | 5 |
| May 25 | 3.4 | 5 |
| Jun 25 | 4.4 | 8 |
| Jul 25 | 4.9 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Have only booked the car with them right now”
“I booked a car in Perth with Enterprise, they were lovely when I picked it up, fine when I dropped it off with no dam...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | −6% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Redspot Car Rentals is #4 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 3.4).
500 reviews of Redspot Car Rentals. Filter by what matters to you.
First of, found a car where every other car rental was full. Second, as the car class I rented wasn’t available they honour the agreement and got upgraded to higher class car. Car was spotless. The only thing is that the tank wasn’t full and I didn’t realised before starting the trip. Other than that, happy days..!!
We have hired from Redspot for years and they never fail to provide wonderful 'pre' and 'post' customer service. Our 'go to' rental car company everytime.
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very good airport pick up so good but wasn't Redspot
I had to wait 45 minutes for my car (which was larger than the car I had ordered online). I was told it would be another 5 minutes and then had to walk inside after 10 minutes as I was going to be late for a meeting. When the guy called up the wash bay to see where it was, it was going to be another 15 minutes. I had to request a refund and walk away as I couldn't wait any longer. The staff were pleasant but overall, the place was disorganised.
The service was excellent The car was clean No complaints whatsoever
Watch Out. I started renting an Enterprise car through Redspot in August. I'm still waiting for the credit of over $800 from the early return on March 4th. With all this rental time you'd think I accumulated a lot of reward points. Nope, still waiting to see those points...
Upon pick up of my car I was greeted by Mohammmd who was very helpful in the process of picking up my car at Syd airport. Upon return I was able to swiftly park and head to my flight with ease. Would recommend. Especially for business travel. Ps. Would be good to have bookings state more clearly that Enterprise service bookings for other brands too.
Would NEVER even think about booking with this company EVER AGAIN!! Single mother with a 2 year old son and booked a hire car a month in advance and spoke to someone over the phone regarding the details, being baby seat for a 2 year old and I was told by a friendly staff member that everything was good to go. Gave our flight number in the online order and everything so they knew EXACTLY when we were coming. Carrying two suitcases, two bags and my 2 year old son I expected this to be the easiest part of our trip, but I was regrettably wrong !! We arrived at the front desk only to be told that there were NO BABY SEATS and my worst nightmare quickly became a reality!!! I burst into tears asking what they expected me to do and the staff member not knowing what to say tood me "I don't know" I continued to cry not believing my ears and that we were at square one because of this companies discrepancy I was stranded with my 2 year old son until avis car rentals were able to help us out with our basic requirements because they felt so sorry for what had happened to us and after not being able to control my emotions for 2 hours unsure of what to do as I out my wholehearted trust into the organisation of our events with this company at the Sydney airport!! NEVER AGAIN!!! It was hard enoughgettijg around with our luggage and a small child who had his first flight and very upset and tired of sitting in a plane for 4 hours only to be turned away with no further help or advice or even an apology!! Most horrible start to our "holiday" that I will never forget. Never a good review on my part and wouldn't even give one start but just so others know especially when travelling with small children that this company had no remorse and no compassion or responsibility taken for their fault and we were turned away regardless of our booking made 1 month ago they did not account for their online booking with us and I am forever regretful!!! Nothing to be grateful for whatsoever they did nothing for us not even a suggestion they watched me struggle with our bags out the door as we left with no way of getting to where we needed to go for our 10 day holiday!!
Redspot car rental is pretty good. Car was reasonably clean but not fabulously clean. The service was reasonably seamless. The pricing is ok no the cheapest and its difficult to find them at Sydney Airport because they don't use the name Redspot on their signage.
Car was in good working order. Had asked and paid for a GPS which was not provided. Whilst they did refund the money on return, it wasn’t ideal.
Worst rental car company. I pick up the car from Redspot at the 2018.12.05 Sydney Airport. When I made a reservation for a car, I bought a full cover insurance in advance, but the redspot representative said that if I did not buy insurance from Redspot, the access is AUD 4,400 and that I have to buy insurance unconditionally. She said AUD36 a day. When I wasn't able to decide, the person in charge spoke up.So when I bought the insurance, she paid a lot of the extra money that I didn't explain to me. After paying the total AUD1427.59 for the car, my friends called me and said they would cancel it because the price was ridiculous, but Rebecca, the person in charge, said, "I can't cancel it." And she told me that he would cancel about AUD200, but only AUD41.58 was cancelled. So I kept contacting Redspot and while I was talking to many people, a man said it was possible to cancel if I had contacted him within five days. I have already asked to cancel several times, but no one has said it is possible. Finally, Redspot booked the new car and returned it to the airport because they said that if they returned the car and rescheduled the new car, they would cancel the insurance for the remaining date. On the 10th day since I booked a car, I was going to return the car at Sydney Airport, and the person in charge said, "I will cancel the AUD551 on the day when the car was originally scheduled to be returned by 27.DEC.2018." While returning the car, I told the person in charge that I could cancel only AUD388.91," he said. "I already cancelled AUD388.91." I asked for a receipt. There was a mistake in the calculation on the receipt. Redspot officials kept changing and lying. And so far, the amount of refunds on my card has not been cancelled. He told me clearly that it had been cancelled. I heard that the person in charge sent me the details and receipt of the card cancellation by my email, but I did not receive it yet, and I checked my email again and informed you that I will send the email again. I can't believe what Redspot officials say. Reading the reviews, I think there are a lot of people who have been swindled out of insurance. I will also post my experiences on social networking sites and let others share them. -------------------------------------------------------------------------------------- The above e-mail content is what I inquired about, but I still haven't heard from you since two months passed. I hope you'll get in touch soon.
Redspot Car Rentals is an Australian car hire provider that offers a diverse fleet of new model rental vehicles across multiple locations in the country. The company caters to both leisure and business travelers, providing convenient car rental solutions at various airports and city centers, including popular destinations like Sydney, Melbourne, Brisbane, and Canberra. Customers can easily book their rentals online through the company’s website, www.redspot.com.au, allowing for a seamless and efficient rental experience. With a focus on affordability and accessibility, Redspot Car Rentals aims to meet the transportation needs of individuals and groups seeking reliable vehicle options for their journeys. The company’s extensive range of vehicles includes options suited for different travel requirements, ensuring that customers can find the right car for their specific needs.
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