Craig

May 4, 2019

I booked through the Redspot website as…

I booked through the Redspot website as I had done quite a number of times in the past albeit not for a while. All went smoothly for a vehicle at the all-inclusive rate pick-up at SYD. Well, we get to the airport and there's no Redspot to be seen. Walking from terminal 2 to 3 and back again, including going through the carparks, proved fruitless. We finally ask someone who tells us that they've been bought out and changed their name! (news to their website apparently). We only found this out by chance asking at a desk marked 'Enterprise' and were told by a nice person who was on their lunch break. Enterprise however just so happened to be the new name. We finally found the right office. When at the desk we were asked if we would like to add a driver (over 25 years) so we said yes. The car was brought to us but the price was significantly higher. When queried they said it was because of the extra driver but no mention of more money was made when we were asked. The extra driver was removed and still the price didn't match the booked fee. I was told they'd 'manually' adjust it afterwards but they didn't. Roadside assistance was also included on the website but not in the rental agreement when picking up. No one seemed to know what the website offered, what the email booking advice looked like, or that it might be confusing to call yourself one thing online and something else at the airport. Oh, and their computer systems keeping freezing them out and were slow when not. Throughout this I was given a well-meant but unesscesqary history of the company and how head office don't understand etc etc (no offence but I really don't care, i just want a vehicle not corporate history). Then I was taken outside to inspect the body when it didn't matter in practice as I had the top damage waiver deal. Pushing an hour before being able to drive out of the terminal! The half tank petrol price offer was the one convenient thing. Never had an issue before and most likely won't again as will stick with Thrifty next time.