Redspot Car Rentals
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KAOS EXPERIENCE
BOOKED A CAR AT AIRPORT FOR 1 DAY AS HAD BUSINESS FOR DAY. PICK UP TME WAS 10-30AM I ARIIVED JUST B4. LEFT AIPORT WITH THE CAR I REQUIRED AT 12-25PM I HAD MISED ALL MY APPTS. I HAD EXTRA COSTS INVOLVED 2 EXTRA NIGHTS ACCOM 2 EXTRA DAY CAR HIRE. I GAVE A COURTESY CALL ON THE SAT AS CAR WAS DUE BACK AT 12NOON.. MY AM APPT RUNNING LATE DUE... THEN HAD TRAFIC ON WAY TO AIRPORT … I NOTIFIED VIA EMAIL AS CALLING THEM WAS VIRTUALLY IMPOSIBLE AS THEY NEVER ANSWER THE PHONES. THEY STREESSED ME BY TELLING ME I WAS UP FOR ANOTHER DAY RE CAR HIRE... I WAS STRESSED AS I LOST THE DEAL I WENT FOR. HE WHOLE SCENARIO HAD A DOMINO AFFECT & TO TOP IT OF AS I PARKED THE CAR IN THE DEPOT I MANGED TO SCRAP THE CAR ON THE CONCRETE PILLAR A LOSS ALL ROUND FOR ME . ALL BECAUSE I FEEL REDSPIO OR ENTERPRISE AS THEY CHANGED THEIR NAME ...WAS NOT ACCOMODATING AS PER MY REQUEST IN MY BOOKING. HAD I BEEN GIVEN A COURTESY CALL TO SAY THEY DID NOT HAVE A CAR FOR ME I WOULD HAVE ARRANGED ANOTHER & BEEN ABLE TO MEET WITH MY DAYS SCHEDUALE & HEADED BACK TO MELB AS PLANNED THE SAME DAY, AS I HAVE DONE SEVERAL TIMES BEFORE. VERY DISAPPOINTED IN THE SERVICE AS THEY DID NOT TAKE ANY RESPONSIBILITY FOR THEIR PART IN CAUSING ME THE KAOS ON THAT PARTICLAR DAY . MY BUSINESS TRIP .