I have never had any business with…
I have never had any business with Quicken Loans . I'm sure they are good enough for business and trustworthy, to have GOOD Reviews.

Quicken Loans is an online mortgage lending platform that provides personalized financial solutions to help consumers navigate the home buying process. The company connects customers with a network of trusted lenders, enabling them to compare various loan options for purchasing a home, refinancing existing mortgages, and accessing cash for other needs. Targeting a diverse audience, including first-time homebuyers and individuals looking to refinance, Quicken Loans offers a fully digital experience designed to simplify the mortgage process. Through its resources and tools, clients can gain insights into home financing and make informed decisions about their financial futures. The company emphasizes transparency and ease of use, making it a viable option for those seeking mortgage solutions online.
Reviewers generally find Quicken Loans to be a reliable and efficient option for obtaining loans, with many praising the ease of the application process and the professionalism of the staff. Customers frequently highlight the fast and friendly service, noting that loan advisors are knowledgeable and helpful, making the experience smooth for those unfamiliar with technology.
However, there are some critical voices expressing concerns about trustworthiness, particularly regarding approvals and appraisals. A few customers mention dissatisfaction with retention efforts, feeling that their loyalty was overlooked in favor of better offers from competitors. Overall, while many appreciate the service and support provided, there are notable complaints that could impact potential customers' decisions. The sentiment leans positively, but caution is advised.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.4 | 19 |
| Aug 25 | 4.1 | 30 |
| Sep 25 | 4.5 | 11 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Was fast and easy to use”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | +39% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | −19% | 618 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 27 |
Bottom line: Quicken Loans is #4 of 5 on overall rating in this group.
60 reviews of Quicken Loans. Filter by what matters to you.
Over a year ago
I have never had any business with Quicken Loans . I'm sure they are good enough for business and trustworthy, to have GOOD Reviews.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I have never had any business with Quicken Loans . I'm sure they are good enough for business and trustworthy, to have GOOD Reviews.
I wish I can get paid today
Was fast and easy to use
Chase was very clear in communicating the process and was efficient in follow up.
As long as I get loan great
You put me in touch with Rocket Mortgage and their home-lending specialist let me know my options for pulling out some equity from my investment property
The men that worked on my loan where friendly helpful and kind even patient I’m not good with computers they made it easy for me
Not trustworthy with approvals or appraisal's.
Need to do some construction?
I was disappointed with how they handled an opportunity for new business. As a loyal customer, I went to them first regarding a refi. After shopping it around to one other lender, I saved close to $ 12,000 on closing costs and over 1.5% on the rate. I communicated that i would be going with the other lender based on the offer; and it was only until that point were they willing to match?
Need a personal loan for emergency
Nice people and easy to understand. Thank you
We need repairs like fixing porch a walk in tub a used pick to haul trash and get out in wintertime as we live live the country seven miles from town and docters.
The signing process was a rush job and not sent to me correctly.
Victoria did a great job. She was very thorough, explaining all of the steps in the process as we went through it. I am very pleased with my Quicken experience.
Quicken Loans is an online mortgage lending platform that provides personalized financial solutions to help consumers navigate the home buying process. The company connects customers with a network of trusted lenders, enabling them to compare various loan options for purchasing a home, refinancing existing mortgages, and accessing cash for other needs. Targeting a diverse audience, including first-time homebuyers and individuals looking to refinance, Quicken Loans offers a fully digital experience designed to simplify the mortgage process. Through its resources and tools, clients can gain insights into home financing and make informed decisions about their financial futures. The company emphasizes transparency and ease of use, making it a viable option for those seeking mortgage solutions online.
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