Quicken Loans is an online mortgage lending platform that provides personalized financial solutions to help consumers navigate the home buying process. The company connects customers with a network of trusted lenders, enabling them to compare various loan options for purchasing a home, refinancing existing mortgages, and accessing cash for other needs. Targeting a diverse audience, including first-time homebuyers and individuals looking to refinance, Quicken Loans offers a fully digital experience designed to simplify the mortgage process. Through its resources and tools, clients can gain insights into home financing and make informed decisions about their financial futures. The company emphasizes transparency and ease of use, making it a viable option for those seeking mortgage solutions online.
Reviewers generally find Quicken Loans to be a reliable and efficient option for obtaining loans, with many praising the ease of the application process and the professionalism of the staff. Customers frequently highlight the fast and friendly service, noting that loan advisors are knowledgeable and helpful, making the experience smooth for those unfamiliar with technology.
However, there are some critical voices expressing concerns about trustworthiness, particularly regarding approvals and appraisals. A few customers mention dissatisfaction with retention efforts, feeling that their loyalty was overlooked in favor of better offers from competitors. Overall, while many appreciate the service and support provided, there are notable complaints that could impact potential customers' decisions. The sentiment leans positively, but caution is advised.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.4 | 19 |
| Aug 25 | 4.1 | 30 |
| Sep 25 | 4.5 | 11 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Was fast and easy to use”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 |
| 4.3 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | +39% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | −19% | 618 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 27 |
Bottom line: Quicken Loans is #4 of 5 on overall rating in this group.
60 reviews of Quicken Loans. Filter by what matters to you.
My experience is yet to come my goal is to get a loan on my dad's house witch he has past away and his only blood left is 3 of he's kids me my brother and sister were in probate now but. Need a little funds help so can u help me.
Each agent that i have spoken with has been not only very polite but also extremely helpful in finding what we needed and explaining the process along the way - very satisfied !
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Easy and expedited.
I want to do my loan papers and get my information done for what I came for and not be doing surveys and reviews about crap that's how I feel just crap. You need to worry less about what everybody's thinking and then do your job and then they'll give you a good review.
So far so good and some sketchy questions. I do like how you want to make it easy to use but at this current time I am not ready for the loan but I am going to need extra money when I do the remodel on my house and was just looking at options on how to finance the remodel. The remodel will make my house increase the value so i can get even more money out of the house when I sell it. I am going threw a separation and I can't start until I get her out of my house she is why I am selling the house so I can move away from that girl she destroyed everything she ever touched and was destroying my dreams of traveling when i retire in a couple years I tried to help her and have a life with her for 8 long years. I was doing good before i was reunited with her after i was divorce from my second wife But she was dragging me down and getting me into trouble so if she goes the troubles will go with her and I can get a fresh start.i believe in what you say I can have money as I need it when my project starts looking forward to doing business with this company and getting a fresh start with new dreams and higher hopes for my future and more peaceful retirement.
I need this back yard to get hooked up tight hot tub and fire pit so much I need a loan to Handel the work load
It's too soon to give a good rating I haven't got any money yet and I say that I don't have a mortgage and asked how much interest I pay kind of crazy
Professional and courteous
Pay off a new roof. Pay off bills and invest.
Well they look like it's going to give me the loan and they showing me the way to go
I inquired about a refinance with West Capital Lending, a partner of Rocket Mortgage. After reviewing my initial documents and pulling my credit, they assured me they could complete the rate-and-term refi. When asked for an estimate of my home’s value, I gave them the exact amount we paid for it. The loan officer simply said, “Okay.” Shortly after, I received conditional approval—pending the appraisal. The appraisal came back at the exact purchase price, just as expected. Then out of nowhere, I got a call and email asking me to pull comps so we could dispute the value. I was completely blindsided. I had been under the impression that we *wanted* it to appraise at the original purchase price. But no—turns out it needed to come in $15,000 higher, and no one bothered to mention that upfront. So now I’m out $650 for an appraisal that was never going to cut it, because I was misled and left in the dark. If you're buying or refinancing, be careful who you trust—make sure you're told the full story before you waste your time and money.
Great work, hard working agents with good results.
Quicken Loans is an online mortgage lending platform that provides personalized financial solutions to help consumers navigate the home buying process. The company connects customers with a network of trusted lenders, enabling them to compare various loan options for purchasing a home, refinancing existing mortgages, and accessing cash for other needs. Targeting a diverse audience, including first-time homebuyers and individuals looking to refinance, Quicken Loans offers a fully digital experience designed to simplify the mortgage process. Through its resources and tools, clients can gain insights into home financing and make informed decisions about their financial futures. The company emphasizes transparency and ease of use, making it a viable option for those seeking mortgage solutions online.
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