I have never had any business with…
I have never had any business with Quicken Loans . I'm sure they are good enough for business and trustworthy, to have GOOD Reviews.

Quicken Loans is an online mortgage lending platform that provides personalized financial solutions to help consumers navigate the home buying process. The company connects customers with a network of trusted lenders, enabling them to compare various loan options for purchasing a home, refinancing existing mortgages, and accessing cash for other needs. Targeting a diverse audience, including first-time homebuyers and individuals looking to refinance, Quicken Loans offers a fully digital experience designed to simplify the mortgage process. Through its resources and tools, clients can gain insights into home financing and make informed decisions about their financial futures. The company emphasizes transparency and ease of use, making it a viable option for those seeking mortgage solutions online.
Reviewers generally find Quicken Loans to be a reliable and efficient option for obtaining loans, with many praising the ease of the application process and the professionalism of the staff. Customers frequently highlight the fast and friendly service, noting that loan advisors are knowledgeable and helpful, making the experience smooth for those unfamiliar with technology.
However, there are some critical voices expressing concerns about trustworthiness, particularly regarding approvals and appraisals. A few customers mention dissatisfaction with retention efforts, feeling that their loyalty was overlooked in favor of better offers from competitors. Overall, while many appreciate the service and support provided, there are notable complaints that could impact potential customers' decisions. The sentiment leans positively, but caution is advised.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.4 | 19 |
| Aug 25 | 4.1 | 30 |
| Sep 25 | 4.5 | 11 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Was fast and easy to use”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | +39% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | −19% | 618 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 27 |
Bottom line: Quicken Loans is #4 of 5 on overall rating in this group.
60 reviews of Quicken Loans. Filter by what matters to you.
I have never had any business with Quicken Loans . I'm sure they are good enough for business and trustworthy, to have GOOD Reviews.
Not trustworthy with approvals or appraisal's.
I was disappointed with how they handled an opportunity for new business. As a loyal customer, I went to them first regarding a refi. After shopping it around to one other lender, I saved close to $ 12,000 on closing costs and over 1.5% on the rate. I communicated that i would be going with the other lender based on the offer; and it was only until that point were they willing to match?
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I inquired about a refinance with West Capital Lending, a partner of Rocket Mortgage. After reviewing my initial documents and pulling my credit, they assured me they could complete the rate-and-term refi. When asked for an estimate of my home’s value, I gave them the exact amount we paid for it. The loan officer simply said, “Okay.” Shortly after, I received conditional approval—pending the appraisal. The appraisal came back at the exact purchase price, just as expected. Then out of nowhere, I got a call and email asking me to pull comps so we could dispute the value. I was completely blindsided. I had been under the impression that we *wanted* it to appraise at the original purchase price. But no—turns out it needed to come in $15,000 higher, and no one bothered to mention that upfront. So now I’m out $650 for an appraisal that was never going to cut it, because I was misled and left in the dark. If you're buying or refinancing, be careful who you trust—make sure you're told the full story before you waste your time and money.
Never received a reply to my inquiry
Quicken Loans is an online mortgage lending platform that provides personalized financial solutions to help consumers navigate the home buying process. The company connects customers with a network of trusted lenders, enabling them to compare various loan options for purchasing a home, refinancing existing mortgages, and accessing cash for other needs. Targeting a diverse audience, including first-time homebuyers and individuals looking to refinance, Quicken Loans offers a fully digital experience designed to simplify the mortgage process. Through its resources and tools, clients can gain insights into home financing and make informed decisions about their financial futures. The company emphasizes transparency and ease of use, making it a viable option for those seeking mortgage solutions online.
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