Quicken Loans is an online mortgage lending platform that provides personalized financial solutions to help consumers navigate the home buying process. The company connects customers with a network of trusted lenders, enabling them to compare various loan options for purchasing a home, refinancing existing mortgages, and accessing cash for other needs. Targeting a diverse audience, including first-time homebuyers and individuals looking to refinance, Quicken Loans offers a fully digital experience designed to simplify the mortgage process. Through its resources and tools, clients can gain insights into home financing and make informed decisions about their financial futures. The company emphasizes transparency and ease of use, making it a viable option for those seeking mortgage solutions online.
Reviewers generally find Quicken Loans to be a reliable and efficient option for obtaining loans, with many praising the ease of the application process and the professionalism of the staff. Customers frequently highlight the fast and friendly service, noting that loan advisors are knowledgeable and helpful, making the experience smooth for those unfamiliar with technology.
However, there are some critical voices expressing concerns about trustworthiness, particularly regarding approvals and appraisals. A few customers mention dissatisfaction with retention efforts, feeling that their loyalty was overlooked in favor of better offers from competitors. Overall, while many appreciate the service and support provided, there are notable complaints that could impact potential customers' decisions. The sentiment leans positively, but caution is advised.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.4 | 19 |
| Aug 25 | 4.1 | 30 |
| Sep 25 | 4.5 | 11 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Was fast and easy to use”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 |
| 4.3 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | +39% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | −19% | 618 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 27 |
Bottom line: Quicken Loans is #4 of 5 on overall rating in this group.
60 reviews of Quicken Loans. Filter by what matters to you.
I want to do my loan papers and get my information done for what I came for and not be doing surveys and reviews about crap that's how I feel just crap. You need to worry less about what everybody's thinking and then do your job and then they'll give you a good review.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Quicken Loans is an online mortgage lending platform that provides personalized financial solutions to help consumers navigate the home buying process. The company connects customers with a network of trusted lenders, enabling them to compare various loan options for purchasing a home, refinancing existing mortgages, and accessing cash for other needs. Targeting a diverse audience, including first-time homebuyers and individuals looking to refinance, Quicken Loans offers a fully digital experience designed to simplify the mortgage process. Through its resources and tools, clients can gain insights into home financing and make informed decisions about their financial futures. The company emphasizes transparency and ease of use, making it a viable option for those seeking mortgage solutions online.
This profile hasn't been claimed by the business owner.
