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Review summary
Princess Cruises has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Realice 3 cruceros con Princess, el primero en 2023, a Islas Britanicas en el Regal, 15 dias. el segundo en 2024, trasatlantico en el Sun Princess 17 dias, el ultimo en junio 2025, fiordos, en el Emerald, 17 dias.
En el ultimo note una baja muy importante en calidad de espectaculos y comida.
Estos 2 itens para los cruceristas son importantes.
Los espectaculos con excepcion de una cantante, creo que se llamaba Lynda Evans, mediocres. Un hipnotizador que se veia claramente el engaño y encima lo repitieron. Un coro y musical de los propios tripulantes, imaginense.
Y otros por el estilo.
La comida. Mucha comida de olla y aspecto regular para abajo, los primeros dias habia salmon, despues lo remplazaron por otros pescados de regular preparacion. Carne poco. Fruta siempre verde. Postres repetitivos.
Un dia nos ofrecian croisants del dia anterior. Y varios dias faltaron.
Entre los puertos, habia 3, de pequeños pueblitos con muy poco interes.
Hubiera sido ideal, sacar por lo menos 2 e incluir 2 dias en Oslo.
He viajado en MSC, Norwegian, Celebrity y pense que en Princess habia encontrado mi naviera Premium.
No es mas una compañia premium.
We booked the Princess Premier Package and for 2 days now they've blocked my stepsons medallion insisting he can only buy non alcoholic drinks. He's 28 years old!! The ship is tired and a lot smaller cabins than other cruiselines we've used. Spent more time at guest services than enjoying the actual cruise
The cruise experience itself was actually pretty good. The problem I have with them is a policy issue. My fiancee works for an airline and is able to get travel discounts, which she used to book the cruise. After booking I was looking at the Princess website and realized they offer a military/veterans onboard credit. As a vet I thought this was great. I went through the verification process and waited for my credit to be applied. And waited, and waited. I decided to call customer service to see why the credit hadn't been applied. I was told because my fiancee booked with her discount that I wasn't entitled to the veteran's credit. I'm not sure what one has to do with the other, but I hope Princess addresses this in the future.
I'm so surprised to a company like princess has so many issues with customer safety, with insecure rooms, witnessed customers being attacked infront of staff, two other incidents that almost led to attacks in front of staff who in the staff words "didn't want to involve security as the head gets angry" which i can 100% relate to with his dismissive and confrontational attitude when we tried to reported our concerns with not locking rooms, the green unlocked light stays on even when you are out of sight of your cabin, allowing anyone behind you to enter your room without your knowledge, apparently not a problem from the head of ship security (you won't be covered on insurance) repeated entertainment and menu if on for over a week, dirty plates and napkins left on buffet tables, not to mention the movement sensor light in the cabin that comes on if you go to the bathroom at night and lights the whole room without being able to turn it off.
First all credit to Princess for emailing the cruise cancellation due to coronavirus, and offering a full refund (which we've still to receive from our travel company). However the offered "50% future cruise credit equal to the cruise fare", is not what it seems. The amount offered us was £314 pp (this for a 10 day Far East cruise) suggesting the cruise was £628. Have you seen such a cruise advertised at that price!
It appears this amount is based on cruise fare alone, excluding port taxes, fuel etc - how these can be excluded from the cruise fare defies belief - this is a US practice outlawed in the UK. This does unfortunately taint a goodwill gesture.
Never again. We booked a cruise with flights. Flight was cancelled and no chance of making the departure. Now told it wasnt cancelled but delayed. I have spent 3 hours being bounced between Princess cruises and American airways neither want to take responsibilty. Now in a hotel in Manchester awaiting another attempt tomorrow. We have been told to book the hotels for the next 3 days and it is our responsibillty to claim it back from our insurance. We are looking at another 2K with no guarantee we can. This problem should not be ours and we will never use Princess Cruise or American airways again.
I would like to say that we were very…disappointed
I would like to say that we were very happy with Princess cruises until having to deal with the customer service individuals as well as a supervisor Na,Ed Ruth, she was rude , sounded like she was busy doing other things, I had called regarding my cruise as I had originally booked in October for a September 2020 sailing! Then in November there was a special offer of a discount due to Black Friday . I specifically asked the customer service person that if I switched the promotion what I have would remain, she said yes the change would give me the discounted amount along with my current promotiona, I was extremely dumbfounded when I had a travel agent look at my itinerary saying those original promotions weren’t there! I immediately called Princess customer service and they were so rude , Sabrina who spoke over me the entire time , I’m sure she heard nothing I said and then calling the following day where Ruth who is a supervisor sounding like she was busy doing something else, condescending and nasty! I am so disappointed!!! I will be cancelling this trip and the other 3 we had planned
Sky Princess Memory Foam Mattresses: After sailing with Princess for more than 20 years, I considered Princess to be one of the best in the Carnival Corporation, I sailed with them long before they were part of Carnival. That said, they have decided as a group to change over to installing memory foam mattresses in all of their ships. Memory foam beds are great for some people and others their worst nightmare. I fit into the latter, as Memory foam stores body heat and does not disperse it, so you sleep warmer, this suits some people but not others. If you suffer with body heat, then you are going to sweat or feel hot then cold as the body tries to regulate your sleeping temperature. As you sleep your body temperature drops slightly, nature’s way to keep you asleep longer but the manufactures of memory foam say, that with its product, the memory foam releases that heat back to you and consequently you will sleep deeper. However, 1 in 13 people cannot sleep well on memory foam and will not be able to sleep well at all and, indeed, will sweat and become over heated, as I do. Not only that, Princess now add a 2 inch polyester mattress topper to all of their beds, thus polyester, is another manmade product which does not disperse body heat but stores it too, so the combination for some, like me, will cause your body to overheat and not allow you to sleep as you should. Therefore, be aware that on Princess Cruise ships you will have no alternative other than to suffer excessive body heat retention if memory foam is not suitable for you. They have no alternative to offer you and, as was my case I had to turn the matters over and sleep on the underside of the mattress, which is extremely hard, as it´s the base and not a sleeping surface. So on my 14 night Christmas and New Year’s cruise, I didn’t sleep well and throughout the cruise was constantly tired and irritable. This ruined my cruise and the crew could offer me no solution or remedy as they say, we are not able to help you with your problem, as most people love our new beds. After a ruined cruise for me, Princess will not offer me any compensation for not providing me with a mattress that I could sleep on. They say, that their new mattresses have glowing reviews from their passengers and I am the only person to ever complain about heat of these memory foam mattresses. So, as said, after 20 plus years of sailing with Princess, I am no longer able to cruise with them. Nor would they entertain any refund for the cruise, although they admit they know I never slept well and could not rest fully at night but, that´s your medical problem and not our fault. So whilst we sympathize with you, we feel we have filled our obligation to you in providing you with an luxury bed. Any suggestions of how to seek redress or indeed obtain satisfaction to my complaint of bed being too hot or, if you found these new beds too hot and they affected you, I´d love to hear your experiences. Princess offered me a luxury hamper, by way of an apology but said, that was it and, they were only doing this as they knew I could not now travel with Princess as all of their ship will be changing over to these memory foam mattresses, this was their parting gift to me. Having taken over 85 cruises in the last 20 years, I am now limited to the companies that I am able to use to cruise with.
Paid for day trips but refund 'lost', when passenger changed, instead of crediting me as obviously would have to rebook and pay for day trips, was refunded ...but the refund went missing and got a run around by their payments staff, who, after first delaying and then saying I would be issued a cheque, now saying they can't help...ask PayPal who must be holding it.
Lost count of the calls and time I have dedicated to reminding Princess that the problem of missing money not yet resolved. Haven't taken cruise yet but this has sure taken the shine off the experience, bunch of theives.
Have just tried to book 10th cruise on line. Wanted accessible window cabin, none available but we have upgraded you to accessible balcony at same price, until you agree to terms & the price has increased by $947.00. Always had a Consultant who would take over any cruise I booked on line & they were in Australia. Any phone number you call these days you are sent offshore & they just don't seem to understand. I sent screen shots off of what their online site showed, but that wasn't good enough & it was sent to Resolutions. Don't know who they but they never replied to me. Numerous emails sent but no resolution happened. In desperation went to local Flight Centre & in 4 days everything completed & deposit banked. Still waiting for Refund of deposit $1145 from Princess. Told 7 - 10 days now up to 12 days & counting. Cruise has always been, hoping this one will be to.
Have been bombarded with spam by Princess Cruises, all attempts to get this resolved have been in vain. Passed from pillar to post, dodgy excuses and outright lies in responses received. Now being told that I have to provide more personal information that I would need to open a new bank account in order for this harassment to stop.
So disappointed they ruined my vacation.baggin to buy packege.vine testing.spesialty restaurants.chargin you 700$for premium packege sodas cans not including.menu very poor selection of dishes.quality of meat awful.vines below expectation.lido food cold .omlette foling appart terrible .i can continued.but just no recomend no one to spend your vacation with princess cruises
Everything about our experience was negative. Princess cancelled our first sailing, which cost us $1200 in travel insurance and resulting expired flight credits. they wouldn't speak to us-actually told use to go through our travel agent-then wouldn't return his calls or emails. when we rebooked they gave us $50 on board credit. we couldn't board for 2 hours past the assigned time. we splurged on a mini suite, to find mold hanging from the bathroom vent; the sofa's hardware sticking through the cushion spaces; they painted our rusty balcony during the trip, so we couldn't use it. they cancelled a port and did nothing to make it up to passengers. entertainment was limited and very basic. buffet food was disappointing. we asked for an upgrade and were refused. this was our 5th cruise, first with Princess and it was very poor. Even now they have not responded to our complaints.
Just returned from my first and definitely my last Princess Cruise! If you are happy to spend thousands of pounds to eat off plastic plates, bowls and mugs in the Self Service Restaurant and fight to get a seat then by all means sail with Princess!
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