Review summary

Princess Cruises has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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MM

Marcelo Marqyez

3 out of 5 stars
Realice 3 cruceros con Princess

Realice 3 cruceros con Princess, el primero en 2023, a Islas Britanicas en el Regal, 15 dias. el segundo en 2024, trasatlantico en el Sun Princess 17 dias, el ultimo en junio 2025, fiordos, en el Emerald, 17 dias. En el ultimo note una baja muy importante en calidad de espectaculos y comida. Estos 2 itens para los cruceristas son importantes. Los espectaculos con excepcion de una cantante, creo que se llamaba Lynda Evans, mediocres. Un hipnotizador que se veia claramente el engaño y encima lo repitieron. Un coro y musical de los propios tripulantes, imaginense. Y otros por el estilo. La comida. Mucha comida de olla y aspecto regular para abajo, los primeros dias habia salmon, despues lo remplazaron por otros pescados de regular preparacion. Carne poco. Fruta siempre verde. Postres repetitivos. Un dia nos ofrecian croisants del dia anterior. Y varios dias faltaron. Entre los puertos, habia 3, de pequeños pueblitos con muy poco interes. Hubiera sido ideal, sacar por lo menos 2 e incluir 2 dias en Oslo. He viajado en MSC, Norwegian, Celebrity y pense que en Princess habia encontrado mi naviera Premium. No es mas una compañia premium.

GU

Gordon Underwood

1 out of 5 stars
We booked the Princess Premier Package…

We booked the Princess Premier Package and for 2 days now they've blocked my stepsons medallion insisting he can only buy non alcoholic drinks. He's 28 years old!! The ship is tired and a lot smaller cabins than other cruiselines we've used. Spent more time at guest services than enjoying the actual cruise

CN

Courtyard North Scottsdale

3 out of 5 stars
policy problem

The cruise experience itself was actually pretty good. The problem I have with them is a policy issue. My fiancee works for an airline and is able to get travel discounts, which she used to book the cruise. After booking I was looking at the Princess website and realized they offer a military/veterans onboard credit. As a vet I thought this was great. I went through the verification process and waited for my credit to be applied. And waited, and waited. I decided to call customer service to see why the credit hadn't been applied. I was told because my fiancee booked with her discount that I wasn't entitled to the veteran's credit. I'm not sure what one has to do with the other, but I hope Princess addresses this in the future.

MH

Matt Hart

2 out of 5 stars
Poor security majestic

I'm so surprised to a company like princess has so many issues with customer safety, with insecure rooms, witnessed customers being attacked infront of staff, two other incidents that almost led to attacks in front of staff who in the staff words "didn't want to involve security as the head gets angry" which i can 100% relate to with his dismissive and confrontational attitude when we tried to reported our concerns with not locking rooms, the green unlocked light stays on even when you are out of sight of your cabin, allowing anyone behind you to enter your room without your knowledge, apparently not a problem from the head of ship security (you won't be covered on insurance) repeated entertainment and menu if on for over a week, dirty plates and napkins left on buffet tables, not to mention the movement sensor light in the cabin that comes on if you go to the bathroom at night and lights the whole room without being able to turn it off.

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CF
2 out of 5 stars

Princess Cruises are just a third class cruise alternative

Taken my first cruise with Princess was a dissapointing shock. I have taken cruises before with other companies and had great experiences. With Princess .... not even close! I booked a 14 day caribean cruise directly with Princess. They "forgot" to mention that they did not have one, but they book me in two consecutive 7 day cruises. We had to leave the boat and go againg through the customs and bording routine on day 8!. We booked 3 matrimonial rooms with queen size beds. They gave us too small to accomodate the bed, so we had only one night table and the bed was placed againts the wall. When complaining about this, they say that the boat was full, and that we had to "agree to disagree" that the rooms were not up to the standard shown in the brochures. They formally indicated that "we cannot show all the different types of room we have in the brochures. Service in the formal dinning rooms was awful. Waiters had no training, would pass the food to one passenger right in front of the face of another passenger, did not look very clean and had an attitude that makes you feel that they were making you a favor for assisting you. To note: We ask a waiter to take a picture of our table. He did so, but with a "selfie" placing his face in front, so we could remember him> As in all cruises, service staff was from all over the world. Unlike any other cruise we ever took, it was frequent to see ship stuff talking to each other in their language, even in front of the passengers they were helping. To complete the disaster, entertainment in the boat was the worst I ever seen. Some nights the theater remained closed and 4 out of the 10 or so shows they presented were "talent shows" where the ship staff competed with each other!. Faced with our stronger complaints, and after a senior person in Princess Cruises apologize for the "agree to disagree" statement, Princess "offer" to compensate for the bad experience, that we take another cruise at full price, and they would provide a $300 discount per person. Since Princess Cruises can be bought regularly at 50% discount at VacationsToGo and other agencies the "compensation offer was nothing but a joke. If you are taking a cruise ..... stay away from Princess!!!

Date of experience: August 30, 2015

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