Princess Cruises
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Everything about our experience was…
Everything about our experience was negative. Princess cancelled our first sailing, which cost us $1200 in travel insurance and resulting expired flight credits. they wouldn't speak to us-actually told use to go through our travel agent-then wouldn't return his calls or emails. when we rebooked they gave us $50 on board credit. we couldn't board for 2 hours past the assigned time. we splurged on a mini suite, to find mold hanging from the bathroom vent; the sofa's hardware sticking through the cushion spaces; they painted our rusty balcony during the trip, so we couldn't use it. they cancelled a port and did nothing to make it up to passengers. entertainment was limited and very basic. buffet food was disappointing. we asked for an upgrade and were refused. this was our 5th cruise, first with Princess and it was very poor. Even now they have not responded to our complaints.