Princess Cruises
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I would like to say that we were very…disappointed
I would like to say that we were very happy with Princess cruises until having to deal with the customer service individuals as well as a supervisor Na,Ed Ruth, she was rude , sounded like she was busy doing other things, I had called regarding my cruise as I had originally booked in October for a September 2020 sailing! Then in November there was a special offer of a discount due to Black Friday . I specifically asked the customer service person that if I switched the promotion what I have would remain, she said yes the change would give me the discounted amount along with my current promotiona, I was extremely dumbfounded when I had a travel agent look at my itinerary saying those original promotions weren’t there! I immediately called Princess customer service and they were so rude , Sabrina who spoke over me the entire time , I’m sure she heard nothing I said and then calling the following day where Ruth who is a supervisor sounding like she was busy doing something else, condescending and nasty! I am so disappointed!!! I will be cancelling this trip and the other 3 we had planned