1 review

Jun 6, 2025

Horribles.No cumplen con sus pedidos y…

Horribles.No cumplen con sus pedidos y se quedan con tu dinero. Paga por paypal para poder reclamar. Cuidado ladrones.

Report

Der Napalus

1 review

Jun 4, 2025

Nie wieder.

Habe ein Spiel bestellt was auf der Seite mit englischer Spielsprache beworben wurde. Wurde versendet und war dann nicht auf Englisch. Außerdem wurde das Spiel auch gleich delisted. Auch Nachfrage gab man an, man könne es zurückgeben. Auf den Portokosten würde ich aber sitzen bleiben. Habe abgelehnt. Spiel wird als Mahnmal behalten und ich werde nie wieder bei Play Asia bestellen. Die hohen Versandkosten und die katastrophalen Lieferzeiten sind hier auch noch negativ zu erwähnen.

Report

Mark Jayson Uy

1 review

Jun 2, 2025

Shit company

Shit company. Charged immediately but refund is too long or impossible. Blames the bank but they have already deducted the amount from the bank

Report

Timothy Carr

1 review

May 31, 2025

They've robbed me twice!

I've ordered two 50 usd gift cards on separate occasions. Both times the money came out of my account but I didn't get the code. Both times they said their accountants show I didn't pay. Total BS. Use anyone else.

Report

Jonathan Delage Minichompi

1 review

May 24, 2025

Des problèmes de livraison et mauvaises solutions apportées

J’ai mis du temps à me décider à écrire un avis sur Playasia car j’ai longtemps cru que leurs services étaient de qualité. Le seul point positif est que leur service client est très facile d’accès et leur réponse se fait toujours en moins de 24h ! J’ai malheureusement eu beaucoup de problèmes avec certaines commandes, qui ne sont jamais arrivées, ou qui m’ont valu des problèmes avec des services de douanes. Je retiendrai surtout 2 expériences : L’une d’une commande contenant 2 produits en précommandes dont un limité. La date de sortie de l’un des produits s’étant décalé, et la date du produit limité étant passé, Playasia a annulé ma précommande et a donc vendu le produit que j’avais réservé. J’ai donc reçu ma commande avec 6 mois de retard et sans le produit limité que je ne verrais donc jamais. La seconde expérience concerne en réalité plusieurs commande perdues. La solution que l’on m’a toujours proposé étant le remboursement à hauteur du prix du produit (sans la TVA et les frais de port) donc je ne suis pas responsable de la perte du colis et on ne me rembourse pas entièrement le coût de la commande que j’ai payé. C’est très regrettable. Sans compter que j’ai dû attendre 3 mois entre le moment de l’expédition et la confirmation de la perte d’un colis. Je ne peux plus recommander Playasia aujourd’hui à cause des problèmes de livraison et de leur solution de remboursement douteuse. Je conseillerai de passer par Amazon.co.jp qui fait parfois des prix plus bas que Playasia et qui profite de la logistique de livraison Amazon qui est incomparable.

Report

Абуталип Омирбек

1 review

May 20, 2025

$400+ stuck in unshipped orders — no refunds after weeks of false promises

I’ve been a loyal PlayAsia customer for years, but this experience completely shattered my trust. Between March and April 2025, I placed 5 separate orders totaling $591.79 USD, plus another $31.64 in PlayAsia Coins. None of the games were shipped. Not a single tracking number. After weeks of vague “your order will ship next business day” messages, I was forced to cancel 2 of the 5 orders myself. The remaining 3 orders — worth around $400 USD — are still “under review,” with no refund and no real progress. Their support replies are just copy-paste templates: “We’ve submitted it to accounting” “Please allow 5–7 business days” “We’re waiting for internal confirmation” Weeks later, I’m still waiting. One of the items they refuse to refund at all — despite never shipping it. PlayAsia used to be a trusted store for collectors. Now it feels like a company that’s happy to hold onto your money, lie about fulfillment, and stall refunds indefinitely. If you're a collector, think twice before buying from PlayAsia. Their customer service looks professional until something goes wrong — then they disappear behind excuses.

Report

1 review

May 18, 2025

I’ve faced multiple issues

I’ve faced multiple issues, including receiving a product that didn’t match the confirmed details, long delays in updates, and having to follow up repeatedly just to get status information. In one case, I was offered compensation instead of a proper resolution, and in another, I was asked to cover return shipping for a mistake that wasn’t mine. As a customer, I expect clear communication, accurate product confirmations, and timely updates—without needing to chase for answers. I hope you’ll take this feedback seriously to improve the experience for future customers.

Report

Moon

1 review

May 8, 2025

Waited 3+ years. Did not receive product, difficulty getting refund. Avoid!!!

I ordered more than 3years ago and I didn't receive the product. Every time, they would accept new pre-orders and update their shipping date, extending it by a month. At some point they stopped taking new pre-orders but did not give us any update. I actively was the one who kept asking for update and all they gave was some copy-paste apology and a 'promise' that they will send an update when they can. This happened to my friend too, who ordered the same product. Out of nowhere, after more than 3 years waiting patiently, they cancelled the order without confirming it with me. They offered a refund either in the form of Play-Asia credits or through paypal. They couldn't refund it back to my bank account cause it's been that long!!! And now after more than a month I am still waiting for my refund. Any e-mail communication is just a copy-paste apology and promising they will escalate this issue. But I still don't have my refund yet. After so much problems I just want my money back. I know some people have had no issue with them, but don't support or trust this business if you want a peace of mind.

Report

Luke H.

1 review

May 8, 2025

Politically bias company

Politically bias company. I’ve shopped with them since 2022. Playasia has had a temper tantrum against the US President. They put a photo of him at checkout to mock US citizens. When you shop with a company they shouldn’t get into politics. They have turned into Bud Light. Taking my business elsewhere.

Report

Luis Gomez

1 review

May 5, 2025

Absolutely a scam

Absolutely a scam, no customer support at all!

Report

Simon Rito

1 review

May 1, 2025

Do not bother with this website. Buy elsewhere.

Do not bother with this website. Their customer service is terrible. i bought a game code online which clearly stated "Epic Games" as the store used to redeem the code. After i tried to use the code it didn't work and was invalid. after going back and forth with them they kept telling me to put the full length of the code on the website but the code was simply too long for me to input into the epic games store. So logically i thought that the code was wrong. after a few more back and forth emails of them telling me to put in the code. They finally realized "ohhhh... its a GREENMAN GAMING redemption code!" they promptly told me that i was putting in the code in the wrong spot like i was supposed to magically know that it was meant to be on GREENMAN GAMING when it clearly said EPIC GAMES STORE on the title. Throughout emailing back and forth with them, the continually kept treating me like i was incompetent and couldnt enter a code on the site without proper direction. if only the would told me it was for a completely unrelated site! Oh, and on top of that the second i disputed the removed the code away from my account and i still dont have the code almost 2 weeks after purchase! According to this company, i should've assumed that they wouldve taken it away from me and i should've saved it. So now they have my money and i have no game code. STAY AWAY BUY FROM ANYWHERE ELSE BUT HERE. Customer service is rude and takes forever to respond.

Report

Vera Hu

1 review

Apr 26, 2025

DISAPPOINTED

Absolutely fed up with Playasia. Never buying from them again, and honestly, anyone even thinking about ordering from them should rethink it a million times. First order? February 2024 — bought three Switch games. All said "in stock within a week." Cool, right? Nope. After 20 days of radio silence, I had to chase down customer service myself. They finally admitted they didn’t have the games and were "trying to source them." After endless back and forth, they finally shipped my order... TWO MONTHS later in April. What a joke. Second order? A preorder for a game dropping March 31, 2024. Should be simple, right? WRONG. Same crap. They sold me a preorder and then told me after launch day that they couldn’t find stock. How do you screw up a preorder?! They told me to wait until June, and then they just canceled the order because they couldn't get the game. Two months of waiting — for nothing. And now? My third (and definitely last) order. Two games, both marked as "in warehouse." I thought, finally, no issues this time. They shipped them out quickly, and I was actually excited. But guess what? The tracking number they gave me doesn’t work — not on any site. After 5 days of nothing, I emailed them again, and their "solution" was basically telling me to wait two weeks for a tracking number to start working. TWO WEEKS. Seriously??? At this point, it’s clear Playasia has no idea how to manage stock or logistics. If you can’t even guarantee the stuff you already have or provide working tracking, why are you even selling anything? Playasia is a complete mess. Save yourself the stress. THINK a hundred thousand times before spending a dime there.

Report

King-Richard Hill

1 review

Apr 23, 2025

DO NOT TRUST THEM WITH PREORDERS

DO NOT TRUST THEM WITH PREORDERS THEY WILL SELL YOU A ALLOTMENT THEY DO NOT HAVE AND THEN CANCLE ON YOU MONTHS LATER DO YOUR SELF A FAVOR AND PREORDER FROM SOMEONE RELIABLE PLAY ASIA IS NOT TO BE TRUSTED WITH PREORDERS

Report

Toby

1 review

Apr 19, 2025

It was the last time

Unbelievable, its the third time I'm buying a game and been told, sorry we can find it. SO Aggravating...

Report

Sad Man

1 review

Apr 7, 2025

Totally Wrong Order

Update 2: They got enough Photos and ask for more of the wrong package... it´s a loop like others tell here. That´s no support, even I can't see my answers, it's totally intransperent. They still don't answer on mails! Update 1: It starts like others tell here, custom answers and trying to tell me it's my fault. Startet the dispute process on PayPal and got the question: Why do I use it?... I wrote them mails etc. and they don´t react... Well I answered I want my game and send new photos, last chance or dispute with PayPal go´s on... I will update u here! I Pre Order a Game and got send a cheap remote control. I hope the support will help me... I will update this here. really sad :( I ordered years ago and everything was perfect!

Report

Sean Monahan

1 review

Apr 7, 2025

I spent 200 dollars on Playstation…

I spent 200 dollars on Playstation cards. They emailed me to put me through a 'verification process' after they had already taken the money. It is now 48 hours later and I have had zero refund and absolutely no support from customer service. They are abrupt and rude. Essentially they have stolen 200 dollars from me. The verification should be done on sign up - not AFTER you have taken payment for an item. Outrageous service. I feel mistreated and very upset by their conduct.

Report

David Eichler

1 review

Apr 5, 2025

No customer service

No customer service. Ordered 4 switch games. received empty boxes. Playasia wont do anything to help. I'm forced to go through paypal for my refund.

Report

Tracy Liu

1 review

Apr 4, 2025

Terrible service

I ordered some games on 21Feb2025 but waited for nearly one month I didn't receive any so I emailed to their customer service and was told one of the game wasn't in stock!!! How come I know and they even not updated the status. Then I requested refund the one and asked to ship others right away. They promised to refund and ship others but after one week the status not changed and I sent another email to chase up and was told products pending for inspection. So I would like to ask what kinda inspection took so long????Or they just lied and actually nothing in stock???? I would ask for cancellation the whole order and get redund and never purchase again and not recommend anyone!!!!!

Report

El La

1 review

Apr 2, 2025

SCAMMERS, FRAUDULENT PRACTICES

I bought 2 games in the same order on the 12th of February, which I received on the 7th of March. One of the games they sent was not what I ordered: it was a different version from the one that was advertised in the listing and which I bought. They were falsely advertising a particular version of that game which I ordered and paid 65.73€ for and they sent me a different version I would have never bought otherwise. I contacted them and let them know what I consider a fair resolution: either send the correct version that was in the listing, which I ordered, or fully refund the 65.73€ I paid for the game. They replied and acknowledged and admitted the false advertising and that they sent the wrong item and told me "We can give you $5 store credit as an act of goodwill" (framing it as if they're doing me a favor or something) - essentially forcing me into buying the wrong item they sent and also coercing me into buying from them again, to use the store credit. That is absolutely insulting. I told them that is unacceptable and to proceed to refund the 65.73€ I paid. They said "You can send the wrong item back and AFTER we get it, we can refund 53€ which is the 'product cost'. We can cover the return shipping" (presenting as an offer the bare minimum of covering the return shipping for their mistake). So basically, they want me to lose 12.73€ of the 65.73€ I paid. I will have no game, and on top of that, they want to keep part of my money, 12.73€ of what I paid. So they are trying to pocket the amount of 12.73€ I paid for VAT for the game. When a transaction is refunded, the VAT paid must also be refunded, keeping the VAT for a transaction that is not valid and not completed is ILLEGAL. Keeping the VAT from a refunded transaction is ILLEGAL. So I called them out on it, that it is illegal, and they said the VAT is collected by the government and they do not keep it. And to send the wrong item back, they will refund 53€ and they will add $10 store credit. Same as above, store credit is not a refund - it is a trick to keep you stuck into buying from them again. By the way, when refunding an item not as described, the refund must be in the original payment method and not as store credit unless the consumer has explicitly agreed to it. If they haven't agreed to it, forcing store credit is also illegal. I called them out on it again pointing out that the government keeps VAT for a COMPLETED transaction - they do not keep VAT for a NON-EXISTENT product. This time I gave them an ultimatum to refund the full amount of 65.73€ directly into my PayPal account until the 2nd of April, 11:30 PM HKT or I will be filing a PayPal dispute. They completely ignored me and simply repeated the same exact nonsense "We want to assure you that we are not attempting to withhold any VAT unlawfully" - a blatant lie - just because you say so it doesn't make it true. "Our refund process is conducted in accordance with applicable regulations." - vague serious-sounding word salad that in reality doesn't mean anything. "Send it back, 53€ refund, $10 store credit". I should also add that sending the wrong item back, especially in a case of false advertising, should never be a requirement - it should be at the customer's discretion whether they want to send it back or not - why should the consumer be inconvenienced at all for their mistake? It is absurd and unethical to hold the customer's money hostage before they issue a refund for something that is entirely their fault and their responsibility. Of course, there is absolutely zero guarantee they will actually refund any money at all after they get the wrong item back. They can very easily completely ignore me after that since at that point they will have both the wrong item and my money in their hands. I replied to issue the refund immediately to my PayPal account and after it has been confirmed we can discuss the return of the wrong item at my convenience with a prepaid shipping label provided by them. They completely ignored me. They count on people who are not familiar with the law and their consumer rights buying into their polished reasonable-sounding deceit. They repeat the same things over and over again to wear you out and to mentally exhaust you so you will not want to deal with the situation anymore and give up. They also try to stall you so you will lose the window during which you can file a dispute on PayPal. Play-asia is a shady business that wants to scam you out of your money. From the bottom of my heart, I am telling you: STAY AWAY from them, STAY AWAY from Play-asia.

Report

Raif Shahid

1 review

Mar 30, 2025

HORRIBLE BUSINESS

HORRIBLE SERVICE I order 2 games and was told they will be shipped in 15 days. When the status didn't change after the duration I messaged customer service only to be told one of the games wasn't in stock and they're working with their supplier to get it and put my order on hold. The item was still listed on the website as available. It has been over a month now, they refuse to offer any compensation and they have stopped replying to my enquiries. The item is still listed as available, what kind of business takes money from customers for items they dont have?? Update: Around the same time i posted this review they've emailed me the item is now in stock and will be shipped before end of day tomorrow pending a quality inspection Update 2: almost 3 months later I finally received my order

Report

Month	Average	Reviews
Feb 25	5.0	2
Mar 25	1.3	4
Apr 25	1.7	11
May 25	1.4	9
Jun 25	2.3	16
Jul 25	1.4	9
Aug 25	2.8	9

Company	Overall	Legit	Service	Delivery	Quality	Trend	Reviews
PlayasiaThis company	2.0 out of 5 (poor)	100 out of 100	1.6 out of 5 (poor)	2.4 out of 5 (poor)	1.7 out of 5 (poor)	—	60
GRADE MOBILE	4.1 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.6 out of 5 (good)	4.5 out of 5 (good)	—	1,060
Mazuma Mobile	4.5 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.4 out of 5 (good)	5.0 out of 5 (good)	—	1,060
DigitalLicense	4.7 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	3.9 out of 5 (good)	4.5 out of 5 (good)	—	1,000
Dustin Home Danmark	4.0 out of 5 (good)	100 out of 100	3.7 out of 5 (good)	4.2 out of 5 (good)	—	−1%	1,000

Playasia reviews & trust report

Playasia has a poor customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 15 positive reviews

Top complaintsof 45 negative reviews

How it compares

Reviews

Customer reviews (60)

Horribles.No cumplen con sus pedidos y…

Nie wieder.

Shit company

Alternatives to Playasia

GRADE MOBILE

Mazuma Mobile

DigitalLicense

Dustin Home Danmark

Mobile Monster

Bitdefender

The CrowdTrust Experience⭐

They've robbed me twice!

Des problèmes de livraison et mauvaises solutions apportées

$400+ stuck in unshipped orders — no refunds after weeks of false promises

I’ve faced multiple issues

Waited 3+ years. Did not receive product, difficulty getting refund. Avoid!!!

Politically bias company

Absolutely a scam

Do not bother with this website. Buy elsewhere.

DISAPPOINTED

DO NOT TRUST THEM WITH PREORDERS

It was the last time

Totally Wrong Order

I spent 200 dollars on Playstation…

No customer service

Terrible service

SCAMMERS, FRAUDULENT PRACTICES

HORRIBLE BUSINESS

About Playasia

You Might Also Be Interested In

Telecommunications

Very Mobile

Asda Mobile

Business Services

Upgrow

Star-Clicks.com

Shopping & Fashion

Etsy

Red Run