Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.0	60	100%	+0.6	● Low

2.0 / 5 overall

60 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 2.2▲ 0.6
12-month avg: 2.0
All-time: 2.0
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Delivery	Quality	Trend	Reviews
PlayasiaThis company	2.0 out of 5 (poor)	100 out of 100	1.6 out of 5 (poor)	2.4 out of 5 (poor)	1.7 out of 5 (poor)	—	60
GRADE MOBILE	4.1 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.6 out of 5 (good)	4.5 out of 5 (good)	—	1,060
Mazuma Mobile	4.5 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.4 out of 5 (good)	5.0 out of 5 (good)	—	1,060
DigitalLicense	4.7 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	3.9 out of 5 (good)	4.5 out of 5 (good)	—	1,000
Dustin Home Danmark	4.0 out of 5 (good)	100 out of 100	3.7 out of 5 (good)	4.2 out of 5 (good)	—	−1%	1,000

Bottom line: Playasia is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 1.7).

David

1 review

Jul 13, 2025

Avoid unless they have exclusive options

Play-Asia are meant to be a legitimate business however they have the most anti-consumer policies. Prices are so high they make scalpers look good. Even with their discount promotions, games are still priced above retail. As an example, Persona 5 Royal [Phantom Thieves Edition] on PS4 is selling for 343 USD, the MSRP for this is 90 USD. You can get this cheaper from scalpers on Ebay. Over priced shipping, a single game shipped to Australia is 11USD. I've had shipments from Canada, US and all parts of Europe for less than half that cost. The cost of shipping is to cover the cost paid to the courier to make the delivery, Play-Asia should not be making huge margins on shipping, as they don't do the shipping themselves. Now to their business model. Don't believe their website or posts on social media, Play-Asia does not hold stock. For example, say you purchase three games, and one of them is pending stock arrival. Those two games in stock will not be held in reserve and will be shipped to other buyers if possible. So if that one item becomes available, there is a chance the other two games will go into pending or unavailable state, meaning you will need to wait for that game to be in stock again. You need to hope that by chance, all three games in stock at the same time for your order to be shipped. In theory, and I've experienced this in practice, you could be waiting indefinitely for all items on your order to be available. All of this is wrong, as you have to pay for the order in full. This company has no problem selling games that you have already paid for. This is theft. Even worse, if the games you purchased are all in stock, there is still a chance you wont get your order. I recently made a purchase on the 11 July 2025, expected ship date was 13 July 2025. I make it a point to only make a purchase if items are in stock. Today, order ship date was delayed to the end of July 2025. Even though all items I purchased were in stock, they have been sold to other people, or they inventory management system does not update regularly. Ridiculous in every sense. Play-Asia is an awful company, filled in awful customer service defending these anti consumer policies. Play-Asia have a slight monopoly with Asia exclusive games, however other retailers are now getting into this. I hope other retailers continue to expand so no gamer has to rely on Play-Asia. This company hates gamers and laughs in your face as you give them your hard earned money and then sell your purchased products to others. Play-Asia should always be a last resort. Buy from Videogamesplus, buy from Amazon, buy from EBGames/Gamestop, buy from scalpers on Ebay. They all offer games at better prices, with same level of service.

Report

Month	Average	Reviews
Feb 25	5.0	2
Mar 25	1.3	4
Apr 25	1.7	11
May 25	1.4	9
Jun 25	2.3	16
Jul 25	1.4	9
Aug 25	2.8	9

Playasia reviews & trust report

Playasia has a poor customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 15 positive reviews

Top complaintsof 45 negative reviews

How it compares

Reviews

Customer reviews (60)

disastrous ...

My last three orders did not arrive…

Order was split without consent, second item seized by UPS

Alternatives to Playasia

GRADE MOBILE

Mazuma Mobile

DigitalLicense

Dustin Home Danmark

Mobile Monster

Bitdefender

The CrowdTrust Experience⭐

I placed a pre order for super robot…

charged me 60$ and sent no items

Suspisous - seems like a bait to steal your ID info

Dissapointment

Poor service and zero support

Bought a digital redeem code

Avoid unless they have exclusive options

Decepcionante

IRRESPONSIBLE CUSTOMER SUPPORT AND COMPANY

They sell products they cannot supply

Don't buy teslagrad

Playasia vend des boîtes de jeux vides avec des codes de téléchargement alors que les photos démontrent le contraire, mais apparemment c'est normal et à vous de le comprendre !

My Package Was Never Delivered

Chorizos estafadores

176 days of delay and counting

They send the goods with damage

Insomnis [Enhanced Edition]

About Playasia

You Might Also Be Interested In

Telecommunications

Very Mobile

Asda Mobile

Business Services

Upgrow

Star-Clicks.com

Shopping & Fashion

Etsy

Red Run