Lying scum company who stole my phone
Lying scum company who stole my phone. DO NOT TRUST, DO NOT USE SEE YOU NEXT TUESDAY company

Phones 2 Pounds is a UK-based company operating in the electronics technology sector, specializing in the buying and selling of mobile devices. The company provides a platform for customers to trade in their old phones, offering competitive prices and a straightforward process for exchanging devices. This service caters to a wide range of consumers, including individuals looking to upgrade their smartphones or those seeking to declutter their electronic devices. While the website is currently unavailable, Phones 2 Pounds aims to facilitate a seamless transaction experience for users interested in recycling or reselling their mobile technology. The company's focus on sustainability aligns with the growing trend of eco-conscious consumer behavior, making it a relevant choice for customers looking to responsibly manage their electronic waste while receiving financial compensation.
Phones 2 Pounds receives mixed feedback from customers, with a significant number expressing dissatisfaction. While some reviewers appreciate the quick and hassle-free service, noting that the process is easy and the prices competitive, many others report serious issues.
Complaints frequently mention problems with payment delays, lack of communication, and accusations of the company being untrustworthy or even fraudulent. Customers have described their experiences as appalling, with some claiming they never received their funds or that their phones were mishandled. Despite a few positive experiences highlighting stellar customer service and good pricing, the overwhelming sentiment leans towards caution. Overall, potential users are advised to proceed with care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 4.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Happy customer”
“Following the call within in minutes I got another email with a new offer, this time for the full amount, I accepted...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.7 out of 5 (poor) | 67 out of 100 | 4.0 out of 5 (good) | 2.8 out of 5 (fair) | 2.4 out of 5 (poor) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: Phones 2 Pounds is #5 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 2.8).
60 reviews of Phones 2 Pounds. Filter by what matters to you.
Lying scum company who stole my phone. DO NOT TRUST, DO NOT USE SEE YOU NEXT TUESDAY company
Bought a phone through Phones 2 Pounds on eBay. It was faulty so they told me to return it through a link they sent. I did so and they haven't refunded me even though I've contacted them repeatedly for 6 months.
Do not touch this company, my experience has been appalling. I am suspicious they are not even trading anymore as I have tried multiple times to contact via phone, to get an automated message, and their website is now down. I am still awaiting £60 I am owed for my phone - beware, they will ghost you. I have sent multiple emails and received no response. I will be reporting to trading standards. Do not use!!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 57% are 1–2★.
This company are thieves they are genuinely thieves they steal FACT
Still waiting for money for my phone 3 months later. Do not use this company.
AVOID sent my phone in October. Still haven’t heard nothing. Tracking number isn’t correct from the post office label they sent to me was used and was sent to them. They have no record of me applying for sending my phone in WHEN I HAVE THE PAPERWORK. Avoid at all costs they have got a free phone, have to wipe the phone before it goes to them which is a scam as I believe it is there with them and I cannot mark it as lost or stolen as I no longer have my Apple ID on it, their cock up and will not accept responsibility I am now out of pocket majorly. Avoid avoid avoid
AVOID AVOID AVOID I wish I read all the reviews before sending my phone off to them. I sent it last week and I have not heard a thing. I have called and emailed and like the other reviews they don't answer emails and the phone line states that you cannot leave a message on all options. I used the comparison site sellmymobile.co.uk and I have tried to contact them as well but no response. After some online snooping I found one of the directors of the company on LinkedIn and his mobile number was there. I received an offer on my mint condition IPhone XR £352.00 they then sent me a counter off of £268! This is was because of the wear on the bezel and rear?! There is no such bloody thing! I called the directors mobile straight away and complained massively as I could not get through on any of the other lines on the website. Following the call within in minutes I got another email with a new offer, this time for the full amount, I accepted and payment was received just after 3pm today. I WILL NEVER USE THESE AGAIN! THEY SHOULD BE SHUT DOWN. Anyone who needs to contact the director, can do so by searching them on companies house and then you can find there contact details on LinkedIn. Not one of these 5 star reviews are real, they are all fakes!
This company is a joke total scammers, do not use them. I sent my mobile to them over a week ago and received an email saying it was excessively scratched on the screen (still had protector on) also the body (always had protector) my phone is like new!! I asked for the mobile to be returned but they do not answer my emails, the telephone is an answer machine. This has been over a week now so I am now reporting them to Trading Standards
Scam company do not use they do not answer emails or telephone, they have my phone and i have nit received payment!
Scam company. Phone in “good” condition, they emailed to say it was “poor” and sent pictures of a phone that wasn’t mine. Reduced my offer, however I accepted as just wanted to get rid of the phone. Payment email sent saying I’d receive cash, no payment. They then said they’re having 3rd party payment issues and that I’d get it my Monday. Monday arrived and nothing, I emailed them again and they said I’d get it by 10pm Monday.. still nothing. Emailed them the next morning and said I’d reported them to Trading standards, received cash next day. Reading all the comments it’s the same situation over and over again. Avoid this company, not worth the stress and waste of your time contacting/chasing them.
I found phones2pounds through the comparison site SellMyMobile.com - who state they work with “carefully vetted recycling partners”. Unfortunately I was foolish enough to trust phones2pounds based on this, and didn't research any further. They offered the best price of £166 for my 64gb iPhone 11. I sent it to them promptly, and a few days later was emailed a “revised offer” of £75 due to the phone being cracked. They attached pictures of a phone with multiple scratches, scuffs, and a crack on the back. The phone I sent was in really good condition and did not have any cracks or deep scratches. They are lying and defrauding people into accepting a much lower offer. To my astonishment, a Twitter search of phones2pounds brings up complaints as far back as 2014, of which SellMyMobile have been made aware of. I am honestly baffled how this company are still trading. They are liars and fraudsters. They must be faking reviews on here to keep up their score and drown out the negative ones. I have reported these cowboys to the police and trading standards. I will be pursuing a case with the small claims court if they do not return my handset in the condition it was sent to them.
SCAM SCAM SCAM!! I sent in a perfect iPhone 12 and they sent back that it was damaged with cracks all over the back of the phone. I asked for photo evidence and video evidence to prove the phone with IMEI number and have had no response since!
DO NOT USE THIS COMPANY. Exactly the same as other reviews I sent in a perfectly good iPhone 11 offered me £166 when they received phone they said it had a screen burn on it(which it did not) reduced my price to £75 I declined and they upped it again to £130, couldn’t be bothered with the hassle so accepted. They sent me an email to say money had been sent 4 days ago still not received! Sent email yesterday to ask where it was and they’re blaming it on their 3rd party payees saying they’re having system problems and assuring me that the system should be up and running by Monday! I worked in a bank for 15 years it doesn’t take that long to sort out, my opinion is the company are either SCAMMERS or having money problems. Don’t use them save the hassle as they have had my phone for almost 10 days now!
Seems like a scam. Sent in my near perfect phone and they’ve sent back a quote 2/3 of what they offered originally claiming there’s impact damage. Waiting for them to return my phone now but if it’s not in the exact condition I sent it in will be opening a case with trading standards.
AVOID AVOID AVOID As per others I also sent an immaculate phone, got knocked down and asked for phone to be sent back, they revised offer, after tooing and frowing we accepted an offer but we have no phone and no money, taking them to trading standards and to Martin Lewis, DO NOT USE!! 0 STARS
Very concerned I sent my mobile in and got a reduced offer. Accepted this,2 weeks ago and was sent a payment on route email and to date I have not received anything. When I enquired with Phones 2 pounds I received a further email to be advised they were having issues with 3rd party provider paying my payment but that I would be paid last Monday. No payment received. I feel that perhaps my phone has been fraudulently obtained by this company with no intention by them of making payment?. Trading Standards will be my next point of call.
Very worried went via sell you mobile comparison site, sent my mobile it was received last Friday got a reduced offer on Monday. Accepted this, got payment on route email and to date not received anything. Then I got a further email to advise they were having issues with 3rd party provider paying my payment. This is a worry and don’t know what to do now.
AVOID USING THIS COMPANY THEY DESERVE NO STARS I sent my phone to these scammers, the phone was in immaculate condition without any signs of wear and tear, Once they received the phone they then sent me picture of what was quite clearly a different device to the one that I had sent them with scratches on it, they then tried to knock the original price down by £100. I ask them to return my phone, after several emails, thye returned my phone with a damaged screen. Just to make matters worse, I contacted Royal mail, to make a claim for the damage, Royal Mail said I would have to contact them, and they would put a claim in on my behalf. They reluctantly said they had submitted a claim and when I ask for the claims reference number, they told me that Royal Mail didn't give them a claims reference number, just a tracking number. I knew they were lying so I contacted Royal Mail again who said anyone who submits a claim, are always issued with a claims reference number. I contacted them again, and they said that if I return my phone back to them, they would fix it free of charge. I obviously declined there offer, as although, I had a smashed damage phone, there was no way on earth, I would be silly enough to return it back to them. They made believe that they were doing me a favour, and tried to convince me that, all I would be getting from Royal Mail is £100, I replied and said, I had already taken a loss, and ask them to pay me for the damage. They agreed and had the audacity to ask for a screen shot with the IEMI no. of prove of the damaged phone. I replied back and sent the information that they ask for, and also stated in my response, that when they sent images of my phone with so called scratches on it, why did they not send a screen shot of the IEMI no.??????. This company has tricked, lied and scammed lots of people. I have also contacted Trading standards, as they are advertising on Martin Lewis website. Con Artist.. THEY MUST BE STOPPED. THIS FIASCO BEGAN FOR ME ON 19th December 2022. You cant speak to anyone, as you get a recording claiming they are short of staff DUE TO COVID
We used these via a comparison site, They offered the most money but that is where the service stopped, upon receiving the phone they sent us pictures say the phone was in POOR condition and then offered a very low amount, I complained and then they re-appraised it to Good but still offered me less money, so I asked for phone back, they stated allow 72hrs, so on Day 4 I asked again and then they did send it back, when the phone arrived I simply cleaned it with a cloth and as if by magic all the marks they pointed out had gone, very questionable and very poor service, would never recommend to any one !! AVOID EVERY TIME
DO NOT USE THIS WEBSITE!!! If i could give zero stars i would. Sent my phone and they sent me a bad picture trying to say my phone had a scratch and dropped the offer considerably, i refused the offer and nearly two weeks later still haven't received my phone back. Tried emailing no response tried calling and machine says cant take my call absolute scammers!!
Phones 2 Pounds is a UK-based company operating in the electronics technology sector, specializing in the buying and selling of mobile devices. The company provides a platform for customers to trade in their old phones, offering competitive prices and a straightforward process for exchanging devices. This service caters to a wide range of consumers, including individuals looking to upgrade their smartphones or those seeking to declutter their electronic devices. While the website is currently unavailable, Phones 2 Pounds aims to facilitate a seamless transaction experience for users interested in recycling or reselling their mobile technology. The company's focus on sustainability aligns with the growing trend of eco-conscious consumer behavior, making it a relevant choice for customers looking to responsibly manage their electronic waste while receiving financial compensation.
This profile hasn't been claimed by the business owner.