Reply came back within a few hours
Reply came back within a few hours All good and going forward with changing to them Just got to hope they don’t put the prices up again shortly

OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
OVO Energy Australia receives high praise for its customer service, with many reviewers highlighting the helpfulness and efficiency of staff like Jess, who provide clear explanations and prompt responses to queries. Consumers appreciate features such as bill smoothing and the ability to manage account credits effectively, which contribute to a positive experience.
However, there are notable complaints regarding communication difficulties, with some customers reporting challenges in reaching support and concerns about unexpected charges. A few reviews express frustration over perceived lack of transparency and responsiveness, suggesting that while service can be excellent, inconsistencies exist. Overall, OVO Energy maintains a strong reputation for customer service despite some critical feedback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 283 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.9 | 32 |
| Aug 24 | 5.0 | 4 |
| Sep 24 | 4.9 | 15 |
| Oct 24 | 4.9 | 10 |
| Nov 24 | 5.0 | 8 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 2.5 | 2 |
| Feb 25 | 5.0 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 5.0 | 4 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 283 most recent reviews.
“Jess answered my query and gave good advice moving forward”
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.1 out of 5 (good) | −3% | 283 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: OVO Energy Australia is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 3.9).
283 reviews of OVO Energy Australia. Filter by what matters to you.
Reply came back within a few hours All good and going forward with changing to them Just got to hope they don’t put the prices up again shortly
Very rapid response to my email request for a specific commencement date
A real game changer on how energy should be paid. With their smoothing billing method, I have a fixed month charge for my energy every month! No more sudden surge in energy bills! I like this idea and I like their service. It will be even better if they can provide mobile phone app to monitor the bills (currently only via their web site).
After dealing with a another company who made a serious mistake and caused a lot of stress these people were a relief! Their support is fantastic and far quicker to get back to you and I got a great deal on electricity. Also make sure to check the breakdown of their fees (it's the PDF the government regulates). These guys have little in terms of fees which is great!
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Spoke with Jess regarding an issue I had and she instantly responded and assisted with my queries.
Had an online chat with Jess to examine the benefits of the Solar plan at OVO. I got the pricing and explanation of how it operates and was able to do my calculations based on past usage and estimated solar generation. We decided to move to the solar plan immediately. Such a great experience getting things done efficiently - how refreshing. Recommend OVO highly for customer service and competitive pricing plans that are easy to understand.
Great company and always try and help where they can if your struggling
This is a company that pays attention to their customers beside providing the best electricy prices in my location. I recomend them to everybody who requires a good electrical service and support.
I have found OVO so seamless and easy and am so happy with the savings in my energy costs. I have just arranged my first refund of some of my credit that had built up. I did this easily via chat messages and Jess was friendly, polite and carried out my request so quickly - way easier then I expected. She engaged and was clear about when she needed me to wait while she looked at things. Happy customer here 💪🏽😃
Ankita was a really helpful and nice young lady. She does credit to OVO. She covered all my questions very clearly. Gary Carter
We had a query on our statement, and OVO rep was back to us very quickly and was very helpful and explained everything for us. Thanks OVO, you have a great team.
OVO are amazing to deal with. Firstly their prices are really competitive. I switched to OVO in October 2020 and the amount of money I have saved is absolutely remarkable. I am in the process of moving to another property and the online chat guided me though the process as I wanted different disconnection and connection dates (i.e. not on the same day) and I wasn't sure how to do this. And it gets even better where I am moving to I get better rates than what I am on now. Keep up the great work OVO and you will keep me and many move happy customers.
Just received an $800 credit and my monthly charge has dropped dramatically. I often use compare websites to make sure I’m getting the best deal. And I can’t find anything better. I’m a very satisfied customer.
Having checked with Compare the Market of VIC GOV I decided to sign up with OVO Energy partly because they will save me $400 a year and partly because they deliver 10% green energy. I waited on the phone for a while but got a phone back and had an efficient and lovely conversation from a staff member from a suburb close to mine! She confirmed that I could have the offer on Compare the Market and that as I had to rush off she could email it to me to complete in my own time. I did that in the afternoon, with a little help from Live Chat. So far I could be happier.
Ovo energy immediately responded to my request to apply a concession card, reduce my monthly payment given my usage and suspend the payments to reduce credit balance. The responses were instant and the support spot on. Very efficient and friendly! Highly recommend!
OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
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