Jc6 was great
Jc6 was great

One Call Insurance is a comprehensive insurance provider based in the UK, offering a wide range of insurance products tailored to meet the needs of both personal and business customers. The company features a large panel of insurance providers, enabling them to present various options including car, van, bike, home, travel, and pet insurance. Customers can easily obtain quotes online and manage their policies through a user-friendly customer portal. The company focuses on delivering reliable insurance solutions while prioritizing customer service and data protection. One Call Insurance caters to individuals looking for flexible insurance coverage as well as businesses seeking comprehensive risk management solutions. With a commitment to protecting what matters most, One Call Insurance aims to provide peace of mind through its diverse offerings and dedicated support.
One Call Insurance receives a predominantly positive reception from customers, with many praising the helpfulness and professionalism of the staff. Reviewers frequently highlight the excellent service provided by agents like OS3, EK2, and Leanne Warren-le6, who are noted for their efficiency in resolving issues and securing better renewal quotes.
However, there are significant complaints regarding punitive cancellation charges and unexpected premium increases, which have left some customers feeling frustrated and misled. Instances of difficulty in reaching customer service also surface, indicating a need for improved accessibility. Despite these criticisms, the overall sentiment remains favorable, with many consumers expressing satisfaction with the service they receive. Overall, One Call Insurance is viewed positively, though some areas require attention.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“We’ve been with this company a few years now - OS3 Olympia was extremely helpful and got my renewal quote down a furt...”
“Punitive cancellation charges”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.4 out of 5 (fair) | 3.2 out of 5 (fair) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: One Call Insurance is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 3.2).
60 reviews of One Call Insurance. Filter by what matters to you.
Jc6 was great
Great attention to my needs by JH7, all sorted in quick time and given good advise, would recommend
sf7 very helpful with my problem and resolve in good time
I phoned to cancel as I had found another company that saved me £150 a year. ji9 agent suggested that he may be able to match more or less the same price so I agreed for him to do his research. True to his word he came up with a quote that was just £35 more a year than my other quote but actually gave me more in extras. For this reason and because I have actually been with One Call for a number of years, I accepted the new quote and have stayed loyal to them.
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SF7 was brilliant, sorted out the trouble with my account instantly. Didn’t have to wait long in the queue. Excellent
Just be aware you can't talk to a customer adviser on the phone unless your making a claim.. I had to change a vehicle & had to do it through the portal, but I couldn't do it as the new car wasn't recognised, so I had to live chat .. but be aware as they charge you!! & it was very slow...i chatted with JC6 who was helpful but was trying to sell me a upgrade on my policy, it would have been better if I could have spoken to a person
TJ1 was great and very helpful
OS3 was extremely helpful and courteous considering that my request was "out of the normal" and quite complicated. It didn't help that there was a computer failure during our conversation and she had to phone back twice, but "all's well that ends well". Many thanks
ew2 wasvery helpful and solved the issue
Really good interaction with Harry, HP1 username, thankyou for your help.
Excellent service from SF7. I had issues with changing my car via the online portal and needed to use Live Chat. SF7 immediately responded and was super helpful. All the options and instructions were clear and concise. I am very grateful for such a speedy response and a stress free process. Thank you.
Nice polite and knowledgeable, sorted out the problem very efficiently
Fantastic customer service from SF7 answered all my queries quickly and professionally.
One Call Insurance is a comprehensive insurance provider based in the UK, offering a wide range of insurance products tailored to meet the needs of both personal and business customers. The company features a large panel of insurance providers, enabling them to present various options including car, van, bike, home, travel, and pet insurance. Customers can easily obtain quotes online and manage their policies through a user-friendly customer portal. The company focuses on delivering reliable insurance solutions while prioritizing customer service and data protection. One Call Insurance caters to individuals looking for flexible insurance coverage as well as businesses seeking comprehensive risk management solutions. With a commitment to protecting what matters most, One Call Insurance aims to provide peace of mind through its diverse offerings and dedicated support.
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