We’ve been with this company a few…
We’ve been with this company a few years now - OS3 Olympia was extremely helpful and got my renewal quote down a further few pounds,

One Call Insurance is a comprehensive insurance provider based in the UK, offering a wide range of insurance products tailored to meet the needs of both personal and business customers. The company features a large panel of insurance providers, enabling them to present various options including car, van, bike, home, travel, and pet insurance. Customers can easily obtain quotes online and manage their policies through a user-friendly customer portal. The company focuses on delivering reliable insurance solutions while prioritizing customer service and data protection. One Call Insurance caters to individuals looking for flexible insurance coverage as well as businesses seeking comprehensive risk management solutions. With a commitment to protecting what matters most, One Call Insurance aims to provide peace of mind through its diverse offerings and dedicated support.
One Call Insurance receives a predominantly positive reception from customers, with many praising the helpfulness and professionalism of the staff. Reviewers frequently highlight the excellent service provided by agents like OS3, EK2, and Leanne Warren-le6, who are noted for their efficiency in resolving issues and securing better renewal quotes.
However, there are significant complaints regarding punitive cancellation charges and unexpected premium increases, which have left some customers feeling frustrated and misled. Instances of difficulty in reaching customer service also surface, indicating a need for improved accessibility. Despite these criticisms, the overall sentiment remains favorable, with many consumers expressing satisfaction with the service they receive. Overall, One Call Insurance is viewed positively, though some areas require attention.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“We’ve been with this company a few years now - OS3 Olympia was extremely helpful and got my renewal quote down a furt...”
“Punitive cancellation charges”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.4 out of 5 (fair) | 3.2 out of 5 (fair) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: One Call Insurance is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 3.2).
60 reviews of One Call Insurance. Filter by what matters to you.
We’ve been with this company a few years now - OS3 Olympia was extremely helpful and got my renewal quote down a further few pounds,
I spoke to Er1(Ebony) today about a mistake on my new policy that is starting tomorrow. She helped me sort the problem out in a very professional manner and was a pleasure to talk to. My only gripe was the 45 minutes on hold to get through but it was a Monday and it is usually a high call volume day after the weekend.
Leanne Warren-le6 was very good helping set up my car insurance
EK2 was extremely helpful going above and beyond
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JA7 very helpful and successful in reducing my quotation
I was helped by TM7 and he was great sorting out an issue
Ek2 was very helpful and informative and very quick to sort im issue, also very polite and well mannered
The telephone customer service was excellent this morning. My queries were patiently and expertly answered. Very satisfied.
Very helpful member of staff who guided me easily through the process and found me an appropriate policy at the right price.
He ji9 was very polite and helpful
The person I spoke to on the telephone, PV1, went out of his way till late in the evening to help me decide how to choose my insurance provider. I am a vulnerable person and he was extremely helpful and patient with me. He even phoned me back when I needed more time to decide. In the end he kindly waived my transfer fee to save me any more time and stress and this helped me make a decision to stay with One Call.
I opted for a 'call back' and didn't wait long before ER1(EBONY) called. She was a very polite, helpful and knowledgeable young lady and helped me with different variations of my quote. I was very pleased with the outcome. Thank you Ebony.
Absolutely fantastic customer service from Soraya (SO5), could not be happier. Soraya explained the process fully and even though the call took a while due to the nature of my enquiry it was dealt with brilliantly. I have no hesitation in recommending One Call and a special shout-out to Soraya for being awesome! :)
BB5 I’m so glad I got Beau Brown on the phone when I called to cancel my insurance renewal. Not only did I not cancel, I was taken through the advantages of my current insurance, presented with a great deal for the coming year and given his email address to avoid a lengthy wait on the telephone. Beau was very patient, entirely professional and hugely helpful.
One Call Insurance. Great customer service from EK2. Everything explained properly to me in an easy to understand conversation. Very happy with the service, cheers Mr Faulkner.
WP1 was most helpful this evening. Thanks.
One Call Insurance is a comprehensive insurance provider based in the UK, offering a wide range of insurance products tailored to meet the needs of both personal and business customers. The company features a large panel of insurance providers, enabling them to present various options including car, van, bike, home, travel, and pet insurance. Customers can easily obtain quotes online and manage their policies through a user-friendly customer portal. The company focuses on delivering reliable insurance solutions while prioritizing customer service and data protection. One Call Insurance caters to individuals looking for flexible insurance coverage as well as businesses seeking comprehensive risk management solutions. With a commitment to protecting what matters most, One Call Insurance aims to provide peace of mind through its diverse offerings and dedicated support.
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