Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.3	60	100%	—	● Medium

4.3 / 5 overall

60 reviews across 1 scored source

How fake risk works ⓘ

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Website & app	Trend	Reviews
One Call InsuranceThis company	4.3 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	3.4 out of 5 (fair)	3.2 out of 5 (fair)	—	60
Frontier Home Insurance	4.7 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.7 out of 5 (good)	4.6 out of 5 (good)	—	1,060
JustCover Travel Insurance	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.7 out of 5 (good)	4.7 out of 5 (good)	—	1,060
247 Home Rescue	4.8 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	3.9 out of 5 (good)	4.0 out of 5 (good)	—	1,060
Travel Insurance Saver	4.9 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.9 out of 5 (good)	5.0 out of 5 (good)	—	60

Bottom line: One Call Insurance is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 3.2).

Shadow One

1 review

Sep 12, 2025

Absolutely dreadful

Absolutely dreadful. Similar experience to others recently. Had previously paid around £120 for classic vehicle insurance (about £10 p/m). I have never made an insurance claim, nor got any points or convictions. Made the mistake to let it auto-renew at over £60 p/m (£660 p/a). I received no correspondence to explain the ridiculous payment hike. This is clearly a case of attempted theft. When the payment was blocked by me - they are now trying to charge me an extra £15. It is practically impossible to speak with anyone. After waiting a silly amount of time, and had selected the 'about a renewal' which it was, when finally answered I was told, you need to ring the customer services number again, 'general inquiries'. I'm still trying to get hold of somebody. Important Lessons: 1) Don't set to auto-renew 2) Check renewal fee 3) Ideally, find another insurer. ============= UPDATE ============ After finally getting hold of someone on their website 'chat', they would not accept that I had not received a letter or email in advance. But, as I explained, no one in their right mind would let a policy renew at 6x their previous payment - especially when nothing has changed - apart from me and my vehicle getting one year older - oh and yes, an additional year of no claims. It is obvious to everyone, that these brokers try it on, and hope a few (like myself) just let it renew - although in my case, I wasn't aware of the price hike, and foolishly trusted that no premium in the world would suddenly be increased by 'SIX TIMES' for no valid reason whatsoever. I'm sure the broker commission was greater though. So now what's happening? Well first thing, I got insurance immediately with Lancaster, for £112 - which again proves how ridiculousness the price hike is from One Call. And during the 'chat' with OC, I asked them to cancel the policy immediately, because I didn't agree with their extortion. I also offered to pay the 4 weeks I had insurance with them, at the original rate - which would be around £10. But oh no! They want at the very least to charge me at the stupid 'theft' rate, plus an admin cancellation fee... "£126 This is based on your time on risk with your insurance provider at £58.01, the broker fee of £40, and the cancellation fee is £27.99" - although they later agreed to drop the cancellation fee. I still think this is really bad - and can't be viewed any other way, than an attempt to profiteer through questionable tactics. The way things are going, it will be the same as with the Banks PPI, and now the motor sales extra commission fees. And if that does come to light - there could be a lot of brokers going bust. The one thing they all have in common, is greed and the lack of decency. There should be a ruling set, whereby no insurance company or broker, can not auto-renew if the amount is greater than say 15% of the previous years premium - without the explicit consent of the customer. Meanwhile - it looks as if this one is going to the Ombudsman, and if need be, the courts - in which case I shall make sure that there's a lot of publicity through the mainstream media - then maybe we can stop this unethical practice.

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One Call Insurance reviews & trust report

One Call Insurance has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 51 positive reviews

Top complaintsof 9 negative reviews

How it compares

Reviews

Customer reviews (60)

Wouldn't go near this company again for…

He ji9 was very polite and helpful

The person I spoke to on the telephone

Alternatives to One Call Insurance

Frontier Home Insurance

JustCover Travel Insurance

247 Home Rescue

Travel Insurance Saver

International Card Services

eCapital Freight Factoring

The CrowdTrust Experience⭐

Fast and efficient response from NE1.

Another satisfied customer

Absolutely fantastic customer service…

Absolutely dreadful

BB5 service well above excellent

Great customer service from EK2

WP1 was most helpful this evening

Great renewal experience

Gf7 was really helpful and dealt with…

Great live chat experience 👍

Friendly and efficient. SF7

I have just signed up and taken out new…

Great chat line customer service

One Call benefits by delaying

The problem was sorted out quickly and…

Very helpful

Soraya

About One Call Insurance

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