Insurance phone staff extremely…helpfull
Insurance phone staff extremely helpfull in sorting my enquiry.

One Call Insurance is a comprehensive insurance provider based in the UK, offering a wide range of insurance products tailored to meet the needs of both personal and business customers. The company features a large panel of insurance providers, enabling them to present various options including car, van, bike, home, travel, and pet insurance. Customers can easily obtain quotes online and manage their policies through a user-friendly customer portal. The company focuses on delivering reliable insurance solutions while prioritizing customer service and data protection. One Call Insurance caters to individuals looking for flexible insurance coverage as well as businesses seeking comprehensive risk management solutions. With a commitment to protecting what matters most, One Call Insurance aims to provide peace of mind through its diverse offerings and dedicated support.
One Call Insurance receives a predominantly positive reception from customers, with many praising the helpfulness and professionalism of the staff. Reviewers frequently highlight the excellent service provided by agents like OS3, EK2, and Leanne Warren-le6, who are noted for their efficiency in resolving issues and securing better renewal quotes.
However, there are significant complaints regarding punitive cancellation charges and unexpected premium increases, which have left some customers feeling frustrated and misled. Instances of difficulty in reaching customer service also surface, indicating a need for improved accessibility. Despite these criticisms, the overall sentiment remains favorable, with many consumers expressing satisfaction with the service they receive. Overall, One Call Insurance is viewed positively, though some areas require attention.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“We’ve been with this company a few years now - OS3 Olympia was extremely helpful and got my renewal quote down a furt...”
“Punitive cancellation charges”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.4 out of 5 (fair) | 3.2 out of 5 (fair) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: One Call Insurance is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 3.2).
60 reviews of One Call Insurance. Filter by what matters to you.
Over a year ago
Insurance phone staff extremely helpfull in sorting my enquiry.
Over a year ago
We’ve been with this company a few years now - OS3 Olympia was extremely helpful and got my renewal quote down a further few pounds,
Over a year ago
I spoke to Er1(Ebony) today about a mistake on my new policy that is starting tomorrow. She helped me sort the problem out in a very professional manner and was a pleasure to talk to. My only gripe wa... See more
Insurance phone staff extremely helpfull in sorting my enquiry.
Punitive cancellation charges. On disposing of a vehicle I will not be replacing, and needing to cancel the insurance, I have ended up paying very nearly the same for only 4 months of cover as if I had paid for the whole year.
We’ve been with this company a few years now - OS3 Olympia was extremely helpful and got my renewal quote down a further few pounds,
I spoke to Er1(Ebony) today about a mistake on my new policy that is starting tomorrow. She helped me sort the problem out in a very professional manner and was a pleasure to talk to. My only gripe was the 45 minutes on hold to get through but it was a Monday and it is usually a high call volume day after the weekend.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
My husband's car insurance was due for renewal and due to an upcoming large operation for cancer, we decided to do a price comparison and make the change well in advance so it was one less thing to think about. We chose One Call as the price was reasonable and they seem to have good reviews. We paid the full amount for the year about 3-4 weeks in advance. Unfortunately, 4 days before the actual renewal date and 6 days before his operation, he was involved in a non-fault car accident which has written his car off. As he will now be unable to drive for at least 8 weeks and has no idea when he can physically go out and get a replacement car, we decided that it would be wise to cancel his insurance as it would be no use. We got in touch via the online chat and despite the full explanation and unusual circumstances they did not waive any of the £49.99 set-up charge. And despite this excessive charge being for admin fees for what is largely an automated system, 2 days later, we have still received no email confirmation of the refund, no payment into our bank account and no indication of when that will be. We do understand rules and had every intention of probably being fair and going back to One Call once everything has been sorted. However, when profit takes over from compassion things are seriously wrong. Instead we will show our loyalty to Tesco Insurance, who despite knowing that we were leaving (to save a few pounds) have been the ultimate professionals so far and are dealing with the claim quickly, efficiently and with empathy and understanding about our situation.
Do not use these fraudulent liars .. Believe me
One call added an extra £38 just after my cooling off period I still cancelled immediately as I felt this was a complete con they also charged an overpriced cancellation fee a very costly 3week payment was taken they also set up a subscription on my bank account so I cancelled my bank card on the advice from my bank thankfully I found a much better car insurance with better benefits so happy ending and lucky escape just make sure you check everything before going a head as they will come back on you for more money and added fees !!!
Took a while to find a phone number. But when I did I spoke to erika, EK2, who was very helpful and pleasant. I always prefer to speak to someone rather than use the website/portal Please keep your phone lines operating, there are a lot of people like myself that don't like using the website.
Leanne Warren-le6 was very good helping set up my car insurance
EK2 was extremely helpful going above and beyond
JA7 helped me get a decent renewal price, was polite and helpful too -
JA7 very helpful and successful in reducing my quotation
I was helped by TM7 and he was great sorting out an issue
Got a message from one call stating that they were increasing premium by £40… this happened on a Saturday.. no access to respond by mail. No phone call access to speak to advisor and live chat not available!!! Unstatisfactory way to conduct business.. would have cancelled policy with these additional charges?? Ver poor
Ek2 was very helpful and informative and very quick to sort im issue, also very polite and well mannered
The telephone customer service was excellent this morning. My queries were patiently and expertly answered. Very satisfied.
Despite multiple attempts to cancel insurance Auto Renewal they make it near impossible to do so. Multiple menus to get to right place Questionnaire Chat window that takes ages Then told on wrong chat Another chat window After waiting got through to Steve who didn’t reply. If using this company ensure you do not have auto renewal
Very helpful member of staff who guided me easily through the process and found me an appropriate policy at the right price.
One Call Insurance is a comprehensive insurance provider based in the UK, offering a wide range of insurance products tailored to meet the needs of both personal and business customers. The company features a large panel of insurance providers, enabling them to present various options including car, van, bike, home, travel, and pet insurance. Customers can easily obtain quotes online and manage their policies through a user-friendly customer portal. The company focuses on delivering reliable insurance solutions while prioritizing customer service and data protection. One Call Insurance caters to individuals looking for flexible insurance coverage as well as businesses seeking comprehensive risk management solutions. With a commitment to protecting what matters most, One Call Insurance aims to provide peace of mind through its diverse offerings and dedicated support.
This profile hasn't been claimed by the business owner.