One Call Insurance is a comprehensive insurance provider based in the UK, offering a wide range of insurance products tailored to meet the needs of both personal and business customers. The company features a large panel of insurance providers, enabling them to present various options including car, van, bike, home, travel, and pet insurance. Customers can easily obtain quotes online and manage their policies through a user-friendly customer portal. The company focuses on delivering reliable insurance solutions while prioritizing customer service and data protection. One Call Insurance caters to individuals looking for flexible insurance coverage as well as businesses seeking comprehensive risk management solutions. With a commitment to protecting what matters most, One Call Insurance aims to provide peace of mind through its diverse offerings and dedicated support.
One Call Insurance receives a predominantly positive reception from customers, with many praising the helpfulness and professionalism of the staff. Reviewers frequently highlight the excellent service provided by agents like OS3, EK2, and Leanne Warren-le6, who are noted for their efficiency in resolving issues and securing better renewal quotes.
However, there are significant complaints regarding punitive cancellation charges and unexpected premium increases, which have left some customers feeling frustrated and misled. Instances of difficulty in reaching customer service also surface, indicating a need for improved accessibility. Despite these criticisms, the overall sentiment remains favorable, with many consumers expressing satisfaction with the service they receive. Overall, One Call Insurance is viewed positively, though some areas require attention.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“We’ve been with this company a few years now - OS3 Olympia was extremely helpful and got my renewal quote down a furt...”
“Punitive cancellation charges”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.4 out of 5 (fair) | 3.2 out of 5 (fair) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: One Call Insurance is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 3.2).
60 reviews of One Call Insurance. Filter by what matters to you.
Punitive cancellation charges. On disposing of a vehicle I will not be replacing, and needing to cancel the insurance, I have ended up paying very nearly the same for only 4 months of cover as if I had paid for the whole year.
My husband's car insurance was due for renewal and due to an upcoming large operation for cancer, we decided to do a price comparison and make the change well in advance so it was one less thing to think about. We chose One Call as the price was reasonable and they seem to have good reviews. We paid the full amount for the year about 3-4 weeks in advance. Unfortunately, 4 days before the actual renewal date and 6 days before his operation, he was involved in a non-fault car accident which has written his car off. As he will now be unable to drive for at least 8 weeks and has no idea when he can physically go out and get a replacement car, we decided that it would be wise to cancel his insurance as it would be no use. We got in touch via the online chat and despite the full explanation and unusual circumstances they did not waive any of the £49.99 set-up charge. And despite this excessive charge being for admin fees for what is largely an automated system, 2 days later, we have still received no email confirmation of the refund, no payment into our bank account and no indication of when that will be. We do understand rules and had every intention of probably being fair and going back to One Call once everything has been sorted. However, when profit takes over from compassion things are seriously wrong. Instead we will show our loyalty to Tesco Insurance, who despite knowing that we were leaving (to save a few pounds) have been the ultimate professionals so far and are dealing with the claim quickly, efficiently and with empathy and understanding about our situation.
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Do not use these fraudulent liars .. Believe me
One call added an extra £38 just after my cooling off period I still cancelled immediately as I felt this was a complete con they also charged an overpriced cancellation fee a very costly 3week payment was taken they also set up a subscription on my bank account so I cancelled my bank card on the advice from my bank thankfully I found a much better car insurance with better benefits so happy ending and lucky escape just make sure you check everything before going a head as they will come back on you for more money and added fees !!!
Got a message from one call stating that they were increasing premium by £40… this happened on a Saturday.. no access to respond by mail. No phone call access to speak to advisor and live chat not available!!! Unstatisfactory way to conduct business.. would have cancelled policy with these additional charges?? Ver poor
Despite multiple attempts to cancel insurance Auto Renewal they make it near impossible to do so. Multiple menus to get to right place Questionnaire Chat window that takes ages Then told on wrong chat Another chat window After waiting got through to Steve who didn’t reply. If using this company ensure you do not have auto renewal
Absolutely dreadful. Similar experience to others recently. Had previously paid around £120 for classic vehicle insurance (about £10 p/m). I have never made an insurance claim, nor got any points or convictions. Made the mistake to let it auto-renew at over £60 p/m (£660 p/a). I received no correspondence to explain the ridiculous payment hike. This is clearly a case of attempted theft. When the payment was blocked by me - they are now trying to charge me an extra £15. It is practically impossible to speak with anyone. After waiting a silly amount of time, and had selected the 'about a renewal' which it was, when finally answered I was told, you need to ring the customer services number again, 'general inquiries'. I'm still trying to get hold of somebody. Important Lessons: 1) Don't set to auto-renew 2) Check renewal fee 3) Ideally, find another insurer. ============= UPDATE ============ After finally getting hold of someone on their website 'chat', they would not accept that I had not received a letter or email in advance. But, as I explained, no one in their right mind would let a policy renew at 6x their previous payment - especially when nothing has changed - apart from me and my vehicle getting one year older - oh and yes, an additional year of no claims. It is obvious to everyone, that these brokers try it on, and hope a few (like myself) just let it renew - although in my case, I wasn't aware of the price hike, and foolishly trusted that no premium in the world would suddenly be increased by 'SIX TIMES' for no valid reason whatsoever. I'm sure the broker commission was greater though. So now what's happening? Well first thing, I got insurance immediately with Lancaster, for £112 - which again proves how ridiculousness the price hike is from One Call. And during the 'chat' with OC, I asked them to cancel the policy immediately, because I didn't agree with their extortion. I also offered to pay the 4 weeks I had insurance with them, at the original rate - which would be around £10. But oh no! They want at the very least to charge me at the stupid 'theft' rate, plus an admin cancellation fee... "£126 This is based on your time on risk with your insurance provider at £58.01, the broker fee of £40, and the cancellation fee is £27.99" - although they later agreed to drop the cancellation fee. I still think this is really bad - and can't be viewed any other way, than an attempt to profiteer through questionable tactics. The way things are going, it will be the same as with the Banks PPI, and now the motor sales extra commission fees. And if that does come to light - there could be a lot of brokers going bust. The one thing they all have in common, is greed and the lack of decency. There should be a ruling set, whereby no insurance company or broker, can not auto-renew if the amount is greater than say 15% of the previous years premium - without the explicit consent of the customer. Meanwhile - it looks as if this one is going to the Ombudsman, and if need be, the courts - in which case I shall make sure that there's a lot of publicity through the mainstream media - then maybe we can stop this unethical practice.
Well I've just realised that taking excessive time to progress my claim means I lost opportunity to recover road tax, and as all cars depreciated with time, One Call benefits by reduced payouts They cannot claim to be naive to this problem for their clients.
One Call Insurance is a comprehensive insurance provider based in the UK, offering a wide range of insurance products tailored to meet the needs of both personal and business customers. The company features a large panel of insurance providers, enabling them to present various options including car, van, bike, home, travel, and pet insurance. Customers can easily obtain quotes online and manage their policies through a user-friendly customer portal. The company focuses on delivering reliable insurance solutions while prioritizing customer service and data protection. One Call Insurance caters to individuals looking for flexible insurance coverage as well as businesses seeking comprehensive risk management solutions. With a commitment to protecting what matters most, One Call Insurance aims to provide peace of mind through its diverse offerings and dedicated support.
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