One Call Insurance
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Great as long as you are paying them
My husband's car insurance was due for renewal and due to an upcoming large operation for cancer, we decided to do a price comparison and make the change well in advance so it was one less thing to think about. We chose One Call as the price was reasonable and they seem to have good reviews. We paid the full amount for the year about 3-4 weeks in advance. Unfortunately, 4 days before the actual renewal date and 6 days before his operation, he was involved in a non-fault car accident which has written his car off. As he will now be unable to drive for at least 8 weeks and has no idea when he can physically go out and get a replacement car, we decided that it would be wise to cancel his insurance as it would be no use. We got in touch via the online chat and despite the full explanation and unusual circumstances they did not waive any of the £49.99 set-up charge. And despite this excessive charge being for admin fees for what is largely an automated system, 2 days later, we have still received no email confirmation of the refund, no payment into our bank account and no indication of when that will be. We do understand rules and had every intention of probably being fair and going back to One Call once everything has been sorted. However, when profit takes over from compassion things are seriously wrong. Instead we will show our loyalty to Tesco Insurance, who despite knowing that we were leaving (to save a few pounds) have been the ultimate professionals so far and are dealing with the claim quickly, efficiently and with empathy and understanding about our situation.