Middle East Airlines - Air Liban is a prominent airline headquartered in Lebanon, providing passenger and cargo air transportation services. Established in 1945, the company operates scheduled flights to numerous destinations across the Middle East, Europe, Africa, and Asia, catering to both leisure and business travelers. With a focus on safety and customer service, Middle East Airlines offers a range of services, including in-flight amenities, loyalty programs, and travel packages to enhance the travel experience. The company's customers include individual travelers, families, and corporate clients seeking reliable air travel options. Middle East Airlines - Air Liban is committed to maintaining high industry standards, ensuring that passengers receive quality service throughout their journey. As a key player in the regional aviation market, the airline continues to adapt to the evolving needs of its customers while contributing to Lebanon's tourism and economic development. For more information, visit their official website at www.mea.com.lb.
Middle East Airlines - Air Liban receives a mixed response from customers, with a significant number expressing dissatisfaction. Many reviewers criticize the airline for poor customer service, highlighting rude staff and frustrating check-in experiences.
Complaints about high fees, such as exorbitant charges for minor name changes, further contribute to negative sentiments. However, there are positive remarks about the airline's service, with some customers praising specific staff members for their helpfulness and professionalism. Reviewers note that the airline has provided good service during challenging times, and some describe their flights as pleasant. Despite these positive experiences, the overwhelming majority of feedback reflects frustration and disappointment. Overall, Middle East Airlines struggles to maintain a favorable reputation among its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 55 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 3.0 | 4 |
| Oct 24 | — | 0 |
| Nov 24 | 4.3 | 6 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 55 most recent reviews.
“Thank you for your good service”
“The customer service is awful, and the staff are incredibly rude”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 2.6 out of 5 (poor) | 2.1 out of 5 (poor) | — | 55 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Middle East Airlines - Air Liban is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.1).
55 reviews of Middle East Airlines - Air Liban. Filter by what matters to you.
Middle East Airlines it’s the worst rip of airline ever charging one way from London Heathrow to Beirut around 900 sterling pound equivalent $1200 you can fly to Cyprus the same distance just under £200 it’s a rip off
Mein Mann und ich (er Araber, ich Deutsche) sind mit Middle East in den Libanon geflogen um seine Familie zu besuchen. Schon auf dem Hinflug fing der Albtraum an. Er wollte einer Flugbegleiterin, die so stark nach Parfüm duftete, dass die Leute sich mit der Hand vor dem Gesicht fächern mussten, eine Frage stellen und sagte: Entschuldigen Sie… Sie antwortete kurz und laut: „ARABISCH!!!“ und lief einfach weiter. Wir waren schockiert. Im weiteren Verlauf des Fluges gab es mehrere solcher Zwischenfälle die nicht nur uns betrafen. Beispielsweise wollte eine Frau an einer überschminkten Stewardess mit schrecklich aufgespritzten Lippen und einer kompletten Gesichtserneuerung (es sah so furchtbar aus) vorbei und wartete bis sie fertig war mit Ihrem Auftrag. Die Flugbegleiterin schaute sie abwertend an, rollte die Augen und wank sie unfassbar unfreundlich vorbei, ohne sie eines Blickes zu würdigen und schüttelte dann noch mit dem Kopf. Einfach schrecklich. Ich hätte noch mehr auf Lager aber jetzt erstmal zum Rückflug, den ich allein antreten musste, weil mein Mann noch weitere 2 Wochen im Libanon geblieben ist. Ich hatte einen Sitzplatz direkt am Gang hinter einem älteren Herrn und neben einer älteren Dame die die Kotztüte ständig bereit hatte. Da kann sie natürlich nichts für und ich habe sie zwischendurch gefragt ob alles ok ist und sie versucht zu beruhigen. Die Stewardessen haben ihren Zustand null beachtet. Kaum flogen wir los, stellte der ältere Herr vor mir seine Sitzlehne mit voller Wucht und ruckartig zurück und merkte einen Wiederstand (meine Beine) Anstatt mal zu gucken was hinter ihm los ist rastet er aus, flucht auf arabisch und haut immer wieder mit seinem Rücken gegen den Sitz. Ich wusste nicht was da gerade passiert und war echt schockiert. Nach einiger Zeit hat er seine Liegeposition gefunden und ich saß halb im Gang. Als eine Stewardess vorbei kam sprang er auf und fluchte lauthals auf arabisch dass das ganze Flugzeug schaute. Ich denke es ging um mich. Von der Flugbegleiterin hätte ich erwartet, dass sie mich anschaut, mit mir spricht, versucht zu vermitteln oder irgendetwas sinnvolles tut. Stattdessen war das der Startschuss für alle Stewardessen dem älteren Herrn den Hintern zu pudern, ihm als einzigem Gast sofort Wasser zu bringen, ihm Tee zu bringen, ihn ständig anzulächeln und ihm zu zeigen: Ja du hast recht, die dumme Nuss hinter dir nervt. (Ich habe nichts gemacht außer mich versucht aus der Klemme zu befreien, weshalb ich natürlich kurz gegen seinen Sitz gestoßen bin) Dies wurde mir klar, als eine Stewardess böse zu mir kam und mich ziemlich laut fragte: „YOU GOT PROBLEMS???“ Ich sagte, da ich erst nicht wusste worum es ging: „Ehm, no…?“ Das mobbing ging weiter, als ich meine Füße, die natürlich nicht mehr gerade vor mich passten und ich auf den Gang stellen musste und die Stewardessen mich einfach im vorbeilaufen getreten haben. Normalerweise, wenn man so feste gegen einen Fuß tritt schaut man wenigstens zurück und sagt sorry oder macht ein Handzeichen, aber das war einfach mit voller Absicht und passierte öfters. So, irgendwann musste der ältere Herr dann mal auf die Toilette und stand auf. Als er sah, wie geknickt ich halb im Gang saß kam er sich, glaube ich, blöd vor und fragte ob er den Sitz nach vorne machen soll. Ich machte den Daumen hoch und sagte: Ach alles gut, wir sind ja gleich da und ich habe es ja überlebt. Ich denke nicht dass er mich verstanden hat. Abschließend muss ich sagen: Ich bin schon so oft geflogen, aber das erste und letzte mal mit Middle East Airlines. Es war eine schreckliche Erfahrung und ich werde noch lange brauchen um diese Albtraum-Flüge zu verarbeiten. Natürlich waren nicht alle Flugbegleiterinnen so unfreundlich, aber ein unfreundliches Gesicht und eine schlechte Erfahrung bleibt eben hängen. Ich versuche mich gerade an etwas schönes zu erinnern aber leider fällt mir nur noch mehr schlechtes ein. Als es essen gab konnte man zwischen Omlett und Knefe wählen. Weder mein Mann, noch ich wussten was Knefe ist. Man konnte es uns auch nicht erklären, schaute nur genervt und gab uns ein Omlet und ein Knefe. Knefe ist scheinbar eine klebrige Süßspeise, die keiner am Ende essen wollte. Ein junger Mann musste sich davon auch übergeben. Das war auf dem Hinflug.
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Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 69% are 1–2★.
Today, I flew with Middle East Airlines from London Heathrow (LHR) to Beirut (BEY), and unfortunately, my experience at check-in left me extremely frustrated and disappointed. Upon arriving at the check-in counter, I handed over my British passport to the staff member, Mohammad Khan. My trip was only for 6 days, and as a British passport holder, I was well within my rights to travel without needing to provide any additional documentation. However, Mr. Khan insisted on asking for another nationality passport, which I legally did not need to present. His persistence and refusal to accept my valid travel documents were not only unnecessary but also deeply frustrating. The situation escalated as he continued to press for documentation that was irrelevant to my travel. This left me feeling disrespected and unfairly treated. It’s concerning that a staff member would disregard standard procedures and create unnecessary stress for a passenger. I couldn’t help but feel that there might have been an underlying bias or prejudice in his behavior, which is completely unacceptable. While the flight itself was fine, this negative interaction at check-in overshadowed the start of my journey. I left the counter feeling angry and disheartened by the lack of professionalism and courtesy displayed by Mr. Khan. I hope Middle East Airlines takes this feedback seriously and ensures that their staff are properly trained to handle passengers with respect and in accordance with travel regulations. No one should have to endure such treatment, especially when they are following the rules.
This airline is one of the worst airline I’ve ever dealt with. The customer service is awful, and the staff are incredibly rude. Even if you’re polite with them, they don’t treat you well. I wouldn’t recommend anyone do business with this airline
Scammers!! Stay away from this airline. The staff in the London office are not fit for purpose. Houssam, whatever his name is, is a sad excuse of a representative of this airline. Extremely rude person who just seems quite disappointed with his own life so makes it everyone else's problem. The prices are exorbitant and I've had food poisoning numerous times that I have been forced to fly with this airline due to their monopolistic behaviour. I yearn for better days when more competent airlines are authorised to fly direct from London Heathrow to Beirut, but until then, I'll choose to spend my money with companies that are far more deserving than this waste of space and their employees.
Worst experience. Customer service is trash. Their number for denmark is not functional so i had to call the number for Lebanon racking up a big phone bill and i didn't even get in touch with anyone. I wanted to rebook my flight. Fine they said just pay a rebooking fee of 50 dollars. Then they send me a link to 400 dollars and wont do anything about it. incompetent people are running this airline
MEA Airlines has always been our favorite airlines, but due to our last experience, we have lost trust in their food service. On our flight back to Copenhagen from Beirut, flight nr. ME2025, July 26, 2024, my daughter and I were infected with Norovirus after eating one of their meals. It really makes me sad to be writing this review as I am a proud Lebanese, but I cannot accept any negligence or carelessness. MEA Airlines should take people’s health more seriously by enhancing food inspection and promoting the MEA airlines to rank highest.
I am flying now from dubai to Beirut in MEA trip Jtj9qf is horrible no air condition I would never ever fly with MEA !!
As a frequent traveler, I've had my fair share of experiences with various airlines, but my recent encounter with Middle East Airlines (MEA) left me thoroughly disappointed and frustrated although i am a cedar miles frequent traveler as well. First and foremost, the lack of reliability in MEA's flight schedules is alarming. Despite booking my flights well in advance, I found myself at the mercy of frequent and abrupt changes in the itinerary. The excuse of the ongoing crisis in the Middle East region is simply not acceptable, especially when other airlines seem to operate smoothly without such disruptions. This incident happened to me and my family during Christmas holidays, it affected our travel plans and it happened again now for our upcoming summer flight. What's even more infuriating is MEA's complete disregard for the inconvenience caused to passengers (especially with regards to prior connecting flights that will be disrupted due to this change) . Not only was I not offered any compensation for the disruption to my travel plans, but MEA also failed to provide any alternative flight options to accommodate my schedule. It's outrageous to expect passengers to bear the brunt of MEA's incompetence without any form of recourse. (Bearing in mind that i am travelling with my family of 3 young kids) Furthermore, the dismissive attitude displayed by MEA's customer service representatives only added insult to injury. Instead of acknowledging the issue and working towards a solution, I was met with generic responses that offered little to no assistance. It's clear that customer satisfaction is not a priority for MEA. In light of this experience, I can no longer trust MEA as a reliable airline option. The lack of transparency, consistency, and accountability displayed by MEA has shattered any confidence I had in their services. I urge fellow travelers to think twice before considering MEA for their future travel plans, as the risk of encountering similar issues is simply not worth it. MEA has failed miserably in meeting the basic expectations of a reputable airline. Jennifer
Verden dårligste Middle East Station er Copenhagen Station, meget dårlig behandling samt respektløs team. Rigtig dårlige oplevelse
Truly poor customer service that only focuses on profit and primarily thinks about how they can exploit their passengers after they have bought a ticket. They don't respond at all or only after a week. They advertise that you can buy extra baggage online, which normally costs 100 euros. But you can't do that, and they inform you that extra baggage can only be ordered at the airport for 150 euros. A corrupt airline. At a high level, they aim to exploit and suck money from customers. Stay away from this terrible company. Middle East scam company"
Service både i CPH lufthavnen og personal i flyen er dårlig og Prisen bliver dyrere og dyrere. De vil bare tjene penge uden gode service. Næste gang vill jeg rejse med andet flyselskab som giver god service,billigere,god oplevelser. 7-8 fly tid kan være bedre end 4 timer med dårlig oplevelse
They cancelled my flight and advanced it by 13hours on New Year's Day. They offered nothing as help and wanted me to "deal with it". Very overrated company. It's like buying an Emirates ticket and ending up on a Ryanair flight.
I recently traveled with Middle East Airlines on flight ME 430 from Beirut to Dubai on 2023-08-21 at 9 pm. I am compelled to share the dreadful experience I endured at the hands of the crew, particularly the head of the crew. I was recovering from a recent operation and was on medication, including antibiotics and melatonin, to help me sleep during the flight. The circumstances of my health made it imperative that I remain undisturbed throughout the flight, so I reclined my seat and settled in for rest. Despite my condition, I was abruptly awakened by a flight attendant and subsequently harassed to straighten my seat at the request of the passenger behind me. Despite the seats being engineered to allow for meal consumption regardless of reclination, I was pestered multiple times, with the situation escalating in a completely unprofessional manner. The head of the crew was not only invasive and disrespectful but publicly insulted and shouted at me. He refused to provide his name when I expressed my intention to file a complaint, further demonstrating a complete lack of professionalism. I was deeply shaken by the incident, unable to return to sleep, and found the entire situation to be utterly humiliating. The crew's conduct was not befitting of professional airline personnel, and the head of the crew's behavior resembled a street brawl rather than a professional interaction with a passenger. I strongly urge potential travelers to reconsider booking with Middle East Airlines, given the appalling treatment I received. As someone who needed compassion and understanding due to my medical condition, I was met with hostility, intimidation, and public degradation. I am now left with no option but to seek legal remedies and press charges for the severe emotional distress this incident has caused me. I hope that Middle East Airlines takes immediate action to rectify this situation, ensuring that no passenger has to endure such a traumatic experience in the future.
ME267 / 8/9/23 / 2359358068187 My kids were crying and people were looking, the flight attendants kept coming up and telling me to make my kids stop crying and I was trying to do that and I was frustrated with the 38 minute delay, I raised my voice and said “The plane doesnt need this much delay”, the flight attendant came and raised her hand in my face and said lower your voice or I will kick you off the flight, then she said you will see what I’m going to do and she went to the captain I don’t know what she told him, then she got security and said you either apologize or get off, and I didn’t want to, and the flight attendant standing in the back was doing with her hand “get off”. After I was off the plane, the flight attendant came to my brother to write a letter in English that’s not %100 true. Worst Airline, no one should go on it, the Captain and the crew was terrible, they just listened to what the flight attendant said and not the passengers side. ME267 / 8/9/23/2359358068187 They removed me from the flight because I didn’t apologize, they kept my kids, husband, and brother on the plane and left me in Lebanon and I’m a US Citizen, I will file a lawsuit against you and will not be silent about what happened كان أطفالي يبكون والناس ينظرون ، واستمر المضيفون في القدوم ويخبرونني أن أجعل أطفالي يتوقفون عن البكاء وكنت أحاول فعل ذلك وشعرت بالإحباط بسبب التأخير البالغ 38 دقيقة ، فرفعت صوتي وقلت "الطائرة لا تحتاج إلى هذا التأخير كثيرًا "، جاءت المضيفة ورفعت يدها في وجهي وقالت أخفض صوتك وإلا سأركلك من الرحلة ، ثم قالت إنك سترى ما سأفعله وذهبت إلى الكابتن لا أعرف ما قالته له ، ثم حصلت على الأمن وقالت إنك إما تعتذر أو تنزل ، ولم أرغب في ذلك ، والمضيفة التي تقف في الخلف كانت تفعل بيدها "انزل". بعد أن كنت خارج الطائرة ، جاءت المضيفة إلى أخي لكتابة خطاب باللغة الإنجليزية ليس 100٪ صحيحًا. أسوأ شركة طيران ، لا ينبغي لأحد أن يركبها ، كان الكابتن والطاقم سيئًا ، لقد استمعوا فقط إلى ما قالته المضيفة وليس جانب الركاب.
Middle East Airlines - Air Liban is a prominent airline headquartered in Lebanon, providing passenger and cargo air transportation services. Established in 1945, the company operates scheduled flights to numerous destinations across the Middle East, Europe, Africa, and Asia, catering to both leisure and business travelers. With a focus on safety and customer service, Middle East Airlines offers a range of services, including in-flight amenities, loyalty programs, and travel packages to enhance the travel experience. The company's customers include individual travelers, families, and corporate clients seeking reliable air travel options. Middle East Airlines - Air Liban is committed to maintaining high industry standards, ensuring that passengers receive quality service throughout their journey. As a key player in the regional aviation market, the airline continues to adapt to the evolving needs of its customers while contributing to Lebanon's tourism and economic development. For more information, visit their official website at www.mea.com.lb.
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